I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more
Company replied
I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient. I did have a reporting ac... See more
Company replied
Company details
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.4
Excellent
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Place was double booked so it was on me…
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam
21 May 2026
Clarisse from Spacer was amazing help…
Clarisse from Spacer was amazing help throughout my experience, highly reccommend Spacer and the team.
21 May 2026
Unprompted review
Reply from Spacer.com.au
Thank you for your kind words! We’re thrilled to hear that Clarisse provided such excellent support throughout your experience. Your recommendation means a lot to us, and we’ll be sure to share your feedback with Clarisse and the team. We look forward to assisting you again in the future.
I’m not very handy with websites but…
I’m not very handy with websites but the lady I spoke to over the phone was extremely patient and courteous. I couldn’t have managed the booking without her help. Thank you!
20 May 2026
Reply from Spacer.com.au
Thank you for sharing your experience! We’re delighted to hear that our team member was able to assist you with patience and courtesy. We’re glad the support made your booking process easier, and we truly appreciate your kind words. We look forward to helping you again in the future.
Reply from Spacer.com.au
Thank you very much for your kind words. We are glad to know the request was handled quickly and at the perfect time. We truly appreciate your feedback and remain committed to providing smooth and efficient support whenever needed.
Great service
Clarisse was very helpful and the whole process with Spacer was very easy. Would recommend!
11 May 2026
Unprompted review
Reply from Spacer.com.au
Thank you for your kind words and for sharing your positive experience with Spacer. We’re thrilled to hear that Clarisse was able to assist you and make the process easy. Your recommendation means a lot to us.
We’ll be sure to share your feedback with Clarisse and the team. If you ever need further assistance, we’re always here to help.
I had a great experience with Spacer
I had a great experience with Spacer. I booked a space that's unavailable and it was resolved quickly online with the refund process.
13 May 2026
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your feedback with us. We’re delighted to hear that you had a great experience with Spacer and that the issue with the unavailable space was resolved quickly through our online refund process.
Your positive experience means a lot to us, and we’re glad we could assist you promptly. If you need any further support or have additional feedback, please don’t hesitate to reach out.
Customer Service
Thank you for following up so quickly Clarisse, your prompt service today has been much appreciated.
3 May 2026
Unprompted review
Reply from Spacer.com.au
We’re delighted to hear that Clarisse was able to assist you so promptly and that her follow-up made a positive difference to your experience. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her.
Providing quick and reliable support is something we take pride in, and it’s wonderful to know that Clarisse’s efforts were valued. If you need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Sarah was onto it very sweet kind and…
Sarah was onto it very sweet kind and understanding explain to me what i needed to do and made sure i understood what a great lady can't get any better
30 April 2026
Unprompted review
Reply from Spacer.com.au
“Thank you so much for your kind words! We’re thrilled to hear that Sarah provided such sweet, kind, and understanding support, making sure everything was explained clearly and stress-free. We’ll be sure to share your appreciation with her—she’ll be delighted to know she made such a positive impact. We look forward to assisting you again anytime!”
Reply from Spacer.com.au
We completely understand your concern. Please be assured this matter has already been resolved, and your refund has been processed. The funds should post to your account within 3–5 business days. Thank you for your patience and understanding.
Helpful app and thanks to Clarisse for…
Helpful app and thanks to Clarisse for their help with my request!
17 April 2026
Unprompted review
Reply from Spacer.com.au
Thank you for your kind feedback! We’re glad to hear you find the app helpful and that Clarisse was able to assist you with your request. We’ll make sure to share your appreciation with her—it means a lot to our team.
Clarisse is FANTASTIC!!!
Clarisse was very helpful very responsive and actioned my request very fast! She is FANTASTIC!
16 April 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience! We’re thrilled to hear that Clarisse was able to assist you quickly and effectively. We’ll be sure to pass along your kind words to her—it means a lot to our team to know we’re making a positive impact.
Easy Process
16 April 2026
Reply from Spacer.com.au
Thank you for sharing your experience! We’re glad to hear that the process was easy for you. Your feedback means a lot to us and motivates our team to keep things simple and seamless.
Customer service quite good (Sarah )
Sarah is so good! Very responsible !
15 April 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service. We truly appreciate your recognition of Sarah’s efforts—she is indeed very responsible and dedicated to helping our customers.
Your feedback means a lot to us and motivates our team to continue providing excellent service.
Cant even cancel the booking
12 April 2026
Reply from Spacer.com.au
We’re sorry to hear you’re having trouble canceling your booking—I understand how frustrating that must be.
Thank you for bringing this to our attention. We’ll review your booking and make sure it’s resolved promptly.
Reply from Spacer.com.au
Thank you for your kind words! We’re glad you found our service good and friendly. Your feedback means a lot, and we look forward to assisting you again.
Reply from Spacer.com.au
Thank you so much for your kind words! We’re delighted to know you had a great experience. Your feedback means a lot to us, and we look forward to serving you again.
Reply from Spacer.com.au
Thank you so much for your kind words. We’re delighted to hear that you found our service well‑organized and effective. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to continuing to provide you with a smooth and reliable experience.
No car park available but they still charged me
I rented the car park from spacer only to find out the car park had already been rented. Space took money out of my account and although they’ve offered a refund I do not feel like I can offer them a good review based on the fact I pay for something I didn’t get.
28 March 2026
Reply from Spacer.com.au
We apologize for the inconvenience this has caused. As soon as the issue was reported, we immediately processed a refund back to your credit card. The space owner had enrolled their listing in AutoConfirm and failed to switch it off. Since owners are responsible for updating their listings, this was unfortunately beyond our control.
That said, we are conducting internal reviews to help prevent similar issues in the future.
Thank you for bringing this to our attention—your feedback is valuable and helps us improve our service.
Very good service and great customer…
Very good service and great customer support, Sarah was helpful and efficient.
1 April 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that Sarah was able to assist you efficiently. We’ll be sure to share your feedback with her and the team—it means a lot to us.
Constant reach out and even just a…
Constant reach out and even just a quick email they would respond within 2-3 days
28 March 2026
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your experience. We’re glad to know that our team was able to respond to your emails consistently within 2–3 days. Your feedback motivates us to continue providing timely and reliable support.
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