Spade & Co Reviews 1,169

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers are thrilled with the product, finding it easy to use and set up, and appreciating its features and functionality. Many people highlight the exceptional customer service, noting quick response times and helpful, professional assistance that often resolves issues efficiently. The overall user experience is described as positive, with many praising the product's value and performance, especially its long battery life. However, some customers also noted issues with the product's quality, specifically concerning inaccurate temperature readings, slow syncing of activity data, and problems with the heart rate monitor. A few people experienced their watches stopping working or having issues with charging and battery life after a short period. There were also occasional mentions of difficulties with customer service responsiveness in some instances.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the watch's long... See more

User experience

Users describe positive interactions with the user experience. Many reviewers highlight the ease of use and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Quality

Reviewers mention ambiguous feedback about quality. Many consumers praise the stylish design, comfort, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used a Fitbit for years and I needed a change because I was questioning the accuracy of the data. I chose this fitness watch because it had all the functions I needed, and more, plus the positive... See more

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

did something really stupid with my smart watch and lost all the data stored for exercise and breathing training. i 5 minutes their customer service took me thru steps to retrieve information and ever... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love my watch even more!!

I was immediately contacted and continual communication happened to the end. It ended up being my fault and my rep was kind, understanding and extremely helpful. I love my watch even more!!! knowing it is backed with reliable service!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

I loved this smartwatch

It initially checked all the boxes for me. The design was attractive and often mistaken for an Apple Watch, and the functionality met everything I was looking for.

About six to seven weeks after purchasing it, the heart monitor began triggering alerts showing a heart rate of 150 bpm, which was extremely alarming. The third incident occurred during a meeting, so I placed the watch in my pocket—yet it continued beeping about ten minutes later while not being worn.

Because this happened outside the 30-day return window, I did not attempt a return. I chose this watch as a more affordable alternative to Apple or Fitbit, but ultimately ended up replacing it shortly after.

While some buyers may have better luck with a Spade watch, based on my experience I would recommend going with a more established brand to save time, stress, and money.

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Spade watch ,No

Bought Spade 4 because of price and features a few months ago. You know that saying that you get what you pay for? That's my feeling! Face kept changing by itself outside temperature would show 233 degrees fahrenheit, features came on by themselves, heart monitor was way off. I could go on but I won't. Contacted support and of course they me a list of things to try but nothing worked. Tried to get an exchange but you know how that went. My advice spend little moreb$$$ and get a Fitbit.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy to Keep track

This watch was easy to set up. I’m finding it easy to make use of its features. I like the large face of the watch and that I can change it. The exercise tracking is easy. The watch battery keeps its charge for about 3 weeks. It takes about an hour to charge.

26 January 2026
Unprompted review
Rated 4 out of 5 stars

I purchased my Smartwatch 4 om December…

I purchased my Smartwatch 4 om December 2025. I previously used the Smartwatch 3.

I love the Smartwatch 4. It tracks my steps and distance much better than the Smartwatch 3. The battery life is phenomenal at 10 + days. I also love the larger screen.

The Smartwatch 4 also receives phone calls and sends me notifications much better than the Smartwatch.

I recommend this watch to everyone who asks.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

From what I've been through I don't…

From what I've been through I don't believe this company is capable of improving. Why? They only give you 30 days warranty on these watches. Even seconds will last 60 days. I believe they are in the business of giving us seconds that didn't come through their manufacturing process properly and charging us top dollar. Mine is 5-6 months old. It is loosing 78percent of the charge every 4 hours,. It was on charger all night. This morning at 9:15 it was 100%. Fourhours later it was down to 22% and now at 5pm its at 17%. This is not a proper functioning watch. I paid top dollar for a piece of their junk and because it operated for 80 days, plus they said (pardon me, "they" is incorrect.....they don't talk to you at all....its AI that comes back to you with a canned speech offering a $15.00 Credit on future purchases. If you want a reliable smartwatch, theLAST PLACE TO GO IS SPADEANDCO. They are dishonest, greedy, don't give a hoot about what they left you with....they got their money and that's all that matters to this despicable play actor. Don't deal with them ever. You will regret it. They are downright liars, so protect yourself.

24 January 2026
Unprompted review

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