Spade & Co Reviews 1,169

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its ease of use and setup, with many expressing satisfaction with its features and value. The customer service is frequently highlighted as exceptional, with people appreciating the quick response times and helpfulness of the support team. Many consumers also commend the product's long battery life and overall user experience. However, some customers also noted issues with the product's quality, specifically regarding inaccurate temperature readings and problems with syncing activity data. A few other people also felt that the watch's heart rate monitor was unreliable or that the device stopped working prematurely.

What people talk about most

Product

People report positive experiences with the product. Many customers are very satisfied with their... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and setup of the smartwatch.... See more

Quality

Consumers find quality to be ambiguous, with many praising the Spade smartwatch 4 for its stylish design,... See more

Response time

Users describe positive interactions with response times, often highlighting quick replies to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more

Rated 5 out of 5 stars

I used a Fitbit for years and I needed a change because I was questioning the accuracy of the data. I chose this fitness watch because it had all the functions I needed, and more, plus the positive... See more

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

I am enjoying the Smartwatch 4 to track my stats on health. I thought I was active enough, and that I was sleeping well, but I needed to see it on charts since I have recently needed to be in the med... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best for the money

Affordability, great battery life, great price, does all the things I need it to. Only downside is the cheap bands it comes with- I hate those plastic things

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I really like this smartwatch

I really like this smartwatch. I like the apps on it, like the heart rate, stress, Sp02, and sleep monitoring. I have a variety of disabilities that the watch can monitor. I also like that the watch has a long period of time before it has to be charged again. Also, I love receiving my emails and texts as well as answering the phone on my watch. Just like the old Dck Tracy comic series. However, the weather app needs to be corrected. At times, it shows a large temperature like 217 degrees when it is actually 12 degrees on the watch home page, which is very close to being accurate. Overall, I really enjoy and like the smartwatch.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I am really loving this health watch

I am really loving this health watch. The battery lasts for days (!) and it is comfortable. I bought it for the sleep and heart rate information, but I'm enjoying the other features to. It's not overly complicated yet has plenty of features.

22 January 2026
Unprompted review
Rated 3 out of 5 stars

I have Spade & Company smart watch for…

I have Spade & Company smart watch for almost a year. At first, I was very impressed. But, now that I’ve had it for a while, this watch has some major issues. It is hopelessly inaccurate, if you’re using it for sleep data. It will show that you are sleeping, when you’re awake, and that you are awake, when you’re sleeping. And, if you are awake for more than a short time in the middle of the night, it’ll almost always limit your sleep data to either before or after the period you were awake. It’ll often display inaccurate SpO2 data, heart rate, and respiration data during sleep. For instance, the detailed data for SpO2 will be summarized as ranging from 92 to 100%, but if you look at the detailed data, there are no data points that show 92%. I also find it incredibly annoying that, the watch will not record naps as sleep. Their simplistic AI notifications are beyond annoying and are completely useless. This watch has great potential, but I think the major issue involves the firmware programming, which appears to be quite sloppy.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I really love this watch!!!

I really love this watch! I thought it was going to have a bigger face from the pictures I saw online but it didn't, which I liked. I love the band and how after you buckle the band, the rest of it goes through an opening so it doesn't flop or get hung up on things! Very clean looking. It was very easy to set up too! Honestly, it was so easy I don't even remember how I did it! I just downloaded the app and probably hit a button. (I usually have to get my son to help me but I did it all by myself!) Love the color too! I purchased the rose gold. Love it!

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Enjoy the watch.

The watch is great. I have two mild complaints/comments. The strap that came with it was tight and I would have appreciated a little longer. No big deal. And I disagree with the step counter, I walk down my stairs (13 steps) and it shows 6 or 0. I'm sure this is just to make me walk more. Overall, I'm happy. Got another strap and walking more. Thanks.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

The watch is very inaccurate

The watch is very inaccurate. Pulse rate was 20% lower than actual on several checks, all with the watch being very secure. The step count showed 5289 steps after walking for 60 minutes at 3.5 mph, which manually calculated at 7200 steps. Distance was only 2.7 miles vs actual of 3.44 miles actually walked. I can only imagine the accuracy of sleep is also low. I had to block phone as it dialed the phone while I was in the shower, and the watch face regularly changes in the shower or during activities. You get what you pay for.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I have now owned this watch for 3…

I have now owned this watch for 3 months and what a blessing it has been. From recording my steps and ever present reminder that motion is lotion and life to the body. Heart rate recording, sleep time to temperature updates and the seamless link to my phone has and continues help me with activities of daily living. It is a watch that is extremely affordable and should be on the wrist of everyone.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great battery life easy to understand…

Great battery life easy to understand the metrics can be connected to phone to receive texts calls… helps with my sleep patterns, only issue I have is the wrist band, not very comfortable in warm weather as it promotes sweaty wrist. Charge a few dollars more for a premium band

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Love my watch!

Love my watch!! But I ordered a leather band at the end of December and never received it. It was not your fault as it was the post office that apparently missed placed it. Will definitely get another watch in the future!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

I have had my watch my wife bought me…

I have had my watch my wife bought me for about 8 months. Now it won’t charge. I have tried two different chargers but neither one will charge the phone. Nice watch but useless right now. I had a Fitbit for about three years before it went belly up and wouldn’t connect to the app. Much better than 8 months for this watch. It would be nice if you came up with a product that would actually last. Tired of wasting money on trash.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, great products so far.
Thank you very much

10 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi David,

Thank you for your review! We’re glad to hear the process was easy and that you're happy with the products so far. We truly appreciate your support!

Rated 5 out of 5 stars

I am still in the process of learning…

I am still in the process of learning how to use my watch but it was fairly easy to set up.

10 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi David,

Thank you for your review! We’re glad to hear that setup was easy and that you’re taking time to explore everything your watch can do. We hope you enjoy discovering all its features — and we truly appreciate your support!

Rated 5 out of 5 stars

Love my new watch

Love my new watch. Ordered 2 by mistake and didn't realize it till I received. Let Spade know and helped me correct the problem. Thanks!

27 November 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Rhonda,

Thank you for your review! We’re glad to hear that setup was easy and that you’re taking time to explore everything your watch can do. We hope you enjoy discovering all its features — and we truly appreciate your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look