SpaMedica Reviews 

2,035
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the entire process reassuring and comfortable. Many people appreciated how everything was clearly explained, putting their minds at ease throughout their visit. The service is frequently described as excellent, with many highlighting the smooth, painless procedures and significantly improved vision, often allowing them to see clearly without glasses. However, some customers also noted that the post-operative service was a letdown. A few other people also felt that their experience during the procedure was distressing, citing issues with communication and feeling depersonalized.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent, smooth, and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight at their... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Had my cataract surgery 5 days ago at SpaMedica in Bedford. Without exception, the staff from reception to surgeon were excellent. Everything was explained and despite being a nervous patient I was pu... See more

Company replied

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,035)

981 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent facility and staff

Excellent modern facility with good parking. All staff helpful and reassuring with clear explanation at each stage. The procedure was carried out by very professional practitioners in a calm and controlled way. Clear after care and follow up instructions.

15 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

SpaMedica update

I was struggling with my eye drops (Pred Forte) so I visited SpaMedica in Bolton to hopefully swap the eye drops. The visit took 2 and a half hours. Again, very professional and allowed me to fully explain my predicament. After all the examinations I received the other eyedrops (Dropodex) and found these more effective! I'm now having to take these for the next 3 weeks. Returning on the 4th June to see if all is good with the treat eye and hopefully getting a date for the right eye operation.

23 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback! We are glad to hear the team at Bolton were able to support you after your surgery. We look forward to seeing you again.

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Poor staff

Very rude staff, poor communication skills, and inadequate facilities. Theatre staff ignored us, and discharge staff knew nothing about a few issues, repeatedly telling us to speak to the pharmacist and so on. Overall, I felt the current quality of staff and facilities has declined compared to a few years ago, when I received excellent service.

30 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

We are very sorry to hear that your experience with us was so negative. This is not the type of experience we wish to give to our patients at SpaMedica.

To enable us to pass your feedback onto the relevant team and ensure your comments are investigated, we would be grateful if you could send us an email about your experience at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you are due to receive your treatment.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I'm so pleased with my eyes

I'm so pleased with my eyes. I can now continue my sport of mountain biking more safely. Thanks very much to the staff and surgeons.

16 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation

All staff accommodated my high anxiety to the best of their ability. Kunda, one of the nurses, was especially helpful in this respect.

15 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The staff at st cathrines wirral were…

The staff at st cathrines wirral were excellent doing my 2 cataracts they put me at ease doctors and staff done a wonderful job on 15/1/26and 25/4/26 couldn't praise them enough 10/10

25 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Highly Recommend

So far, I've only had one cataract removed, but already my life has changed! I had no idea how bad my vision was in this eye but now I can see leaves on trees, people's faces in the distance and road and shop signs with great clarity! The light is so bright! I would thoroughly recommend Spa Medica Truro. My whole experience from start to finish was excellent, efficient, professional and friendly. I cannot wait to have a second new eye!

24 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback! We are so glad to hear about your visual outcome after surgery at SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent and professional and friendly

I had my left eye done last December and it was a fantastic experience - from real blurry vision to exceptional clear eyesight within days when was healing.
I had my right eye done 4 weeks ago and just as special.
Thanks to all staff who were professional and friendly and obviously the surgery team.
Thank you all
From
Mike clarke

20 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Fantastic staff in all Taunton and…

Fantastic staff in all Taunton and Bristol spamedica..
The driver William. Was excellent.
He gelp with steps..seat belts.and help.home when had eye surgery .
The whole experience was fantastic

Yes I was very nervous on the first eye .

But the second eye .I was not nervous at all.

All staff looked after me.
At all times .
Polite happy ..
And made me feel calm.

I would recommend them to every one .
Thank you so much.
My eye check up is on mo day 18th May.

Then I can get glasses so I can text and read messages.

I was short distance.

I am now long distance.
Fantastic.
Shirley Saxby

14 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your lovely feedback! We loved reading about your full experience from being picked up by our patient transport team, to your positive visual outcomes.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

It didn't take long from my referral to…

It didn't take long from my referral to getting an appointment at spa medica .
The staff were welcoming and explained everything in detail and my procedure didn't take long . Would recommend Spa medica for their efficiency and service .

13 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

First class experience no problems at…

First class experience no problems at all
I can drive without having to use glasses
I can enjoy my other hobbies clay pigeon shooting bird watching and photography
Had both eyes done first one in February
The second one in April

15 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback! We are glad to hear about your vision outcomes after surgery.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

in every part of the lead up to and…

in every part of the lead up to and including the surgery, the results of my right eye surgery was amazing with very little discomfort which only lasted one day.
From 1st entry into the building l was met with professional services all through.A big thank you to all the staff and can’t wait for my left eye to be done

23 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had cataract surgery at Spamedica a…

I had cataract surgery at Spamedica a few days ago and I am very impressed by their services. The staff are very helpful and friendly and demonstrate great knowledge and abilities. Their premises in Wokingham are modern, exceptionally clean and brightly lit and feel very comfortable. The whole procedure was very well thought out and conducted perfectly throughout and my eyesight has improved 100% following the operation so that I now have really clear vision again and can see colours much brighter than before. I would recommend Spamedica to anyone experiencing vision problems you will be amazed at how well the service you receive can help you.

13 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your lovely feedback! We loved reading about your experience and outcome from having surgery at SpaMedica Wokingham.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Everything went well and results are…

Everything went well and results are great. The staff were all brilliant and careing. Don't know why I couldn't have had it 5 years ago!

9 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Super Smooth Second Surgery

My second eye cataract surgery at Spa Medica in Wokingham could not have gone more smoothly. It took about three hours max from start to finish. Friendly and efficient staff throughout. I was expecting some pain after the local anaesthetic wore off but there was none! Just a little uncomfortable for a few hours.

16 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback about SpaMedica Wokingham!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Blackpool Spa Medica

Visited the Blackpool Spa Medica. Staff were exceptional explaining everything thoroughly and being reassuring throughout the operation. Many thanks to the whole team.

14 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look