SpaMedica Reviews 

2,009
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and ability to put them at ease by thoroughly explaining procedures. People frequently highlight the excellent service and smooth user experience, noting that operations are often quick, painless, and result in significantly improved vision, brighter colors, and an overall enhanced quality of life. However, some customers also noted dissatisfaction with the post-operative service, describing it as a letdown or falling short of expectations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as seamless, excellent, and... See more

Product

Customers report overwhelmingly positive experiences with the product, often expressing delight and amazement... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Rated 5 out of 5 stars

I had a cataract procedure at SpaMedica Bolton this week. I can honestly say that from start to finish their care and professionalism was absolutely wonderful. I was extremely anxious on the day but t... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,009)

958 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cataracts operation

I had my cataracts procedure Thursday 14th May 26. at SpaMedica Bolton I was very impressed with all the staff.
They explained the process and the surgeon [that carried out the operation] also talked me through the procedure both before and during the operation.
I would highly recommend SpaMedica Bolton.

14 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation

All staff accommodated my high anxiety to the best of their ability. Kunda, one of the nurses, was especially helpful in this respect.

15 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The staff at st cathrines wirral were…

The staff at st cathrines wirral were excellent doing my 2 cataracts they put me at ease doctors and staff done a wonderful job on 15/1/26and 25/4/26 couldn't praise them enough 10/10

25 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Highly Recommend

So far, I've only had one cataract removed, but already my life has changed! I had no idea how bad my vision was in this eye but now I can see leaves on trees, people's faces in the distance and road and shop signs with great clarity! The light is so bright! I would thoroughly recommend Spa Medica Truro. My whole experience from start to finish was excellent, efficient, professional and friendly. I cannot wait to have a second new eye!

24 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback! We are so glad to hear about your visual outcome after surgery at SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent and professional and friendly

I had my left eye done last December and it was a fantastic experience - from real blurry vision to exceptional clear eyesight within days when was healing.
I had my right eye done 4 weeks ago and just as special.
Thanks to all staff who were professional and friendly and obviously the surgery team.
Thank you all
From
Mike clarke

20 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Fantastic staff in all Taunton and…

Fantastic staff in all Taunton and Bristol spamedica..
The driver William. Was excellent.
He gelp with steps..seat belts.and help.home when had eye surgery .
The whole experience was fantastic

Yes I was very nervous on the first eye .

But the second eye .I was not nervous at all.

All staff looked after me.
At all times .
Polite happy ..
And made me feel calm.

I would recommend them to every one .
Thank you so much.
My eye check up is on mo day 18th May.

Then I can get glasses so I can text and read messages.

I was short distance.

I am now long distance.
Fantastic.
Shirley Saxby

14 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your lovely feedback! We loved reading about your full experience from being picked up by our patient transport team, to your positive visual outcomes.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

It didn't take long from my referral to…

It didn't take long from my referral to getting an appointment at spa medica .
The staff were welcoming and explained everything in detail and my procedure didn't take long . Would recommend Spa medica for their efficiency and service .

13 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

First class experience no problems at…

First class experience no problems at all
I can drive without having to use glasses
I can enjoy my other hobbies clay pigeon shooting bird watching and photography
Had both eyes done first one in February
The second one in April

15 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback! We are glad to hear about your vision outcomes after surgery.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

in every part of the lead up to and…

in every part of the lead up to and including the surgery, the results of my right eye surgery was amazing with very little discomfort which only lasted one day.
From 1st entry into the building l was met with professional services all through.A big thank you to all the staff and can’t wait for my left eye to be done

23 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had cataract surgery at Spamedica a…

I had cataract surgery at Spamedica a few days ago and I am very impressed by their services. The staff are very helpful and friendly and demonstrate great knowledge and abilities. Their premises in Wokingham are modern, exceptionally clean and brightly lit and feel very comfortable. The whole procedure was very well thought out and conducted perfectly throughout and my eyesight has improved 100% following the operation so that I now have really clear vision again and can see colours much brighter than before. I would recommend Spamedica to anyone experiencing vision problems you will be amazed at how well the service you receive can help you.

13 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your lovely feedback! We loved reading about your experience and outcome from having surgery at SpaMedica Wokingham.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Everything went well and results are…

Everything went well and results are great. The staff were all brilliant and careing. Don't know why I couldn't have had it 5 years ago!

9 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Super Smooth Second Surgery

My second eye cataract surgery at Spa Medica in Wokingham could not have gone more smoothly. It took about three hours max from start to finish. Friendly and efficient staff throughout. I was expecting some pain after the local anaesthetic wore off but there was none! Just a little uncomfortable for a few hours.

16 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback about SpaMedica Wokingham!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Blackpool Spa Medica

Visited the Blackpool Spa Medica. Staff were exceptional explaining everything thoroughly and being reassuring throughout the operation. Many thanks to the whole team.

14 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Professional & Caring staff

I attended for my cataract surgery at SpaMedica Coventry a few days ago . The service & stafff were excellent . No waiting around . They are Very friendly & well organised putting patients as their first priority . . I
Was very well looked after . . Credit to all the staff that work at Spa medica .You’re all amazing .Thankyou to you all .

14 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your lovely feedback! We are glad to hear your experience at SpaMedica Coventry was positive.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Friendly and expert

Friendly, polite people, expert skills, rapid service, good outcome. Recommended.

14 April 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

My cataract surgery experience is…

My cataract surgery experience is totally positive. From initial assessment to surgery the staff at Spa Medica were nothing but friendly and professional.
A totally comforting experience.

12 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Very pleasant staff at Blackpool

Very pleasant staff at Blackpool. Very professional and efficient what could have been a difficult experience for a scaredy-cat was excellent. Thank you. While not exactly looking forward to a repeat I will be definitely less apprehensive.

7 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Cancellations constantly!

The Liverpool Edge Lane site is terrible for cancelling appointments REPEATEDLY and at the last minute (day before)!! Very frustrating!

12 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

We’re really sorry to hear that your appointment was cancelled at short notice. We always try to notify our patients in advance if there are any issues with their appointment and we’re sorry we were unable to get in touch with you on this occasion.

If you have any concerns or queries in the meantime, please email feedback@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help

Kind Regards
The SpaMedica Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look