SpaMedica Reviews 

2,009
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and ability to put them at ease by thoroughly explaining procedures. People frequently highlight the excellent service and smooth user experience, noting that operations are often quick, painless, and result in significantly improved vision, brighter colors, and an overall enhanced quality of life. However, some customers also noted dissatisfaction with the post-operative service, describing it as a letdown or falling short of expectations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as seamless, excellent, and... See more

Product

Customers report overwhelmingly positive experiences with the product, often expressing delight and amazement... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Rated 5 out of 5 stars

I had a cataract procedure at SpaMedica Bolton this week. I can honestly say that from start to finish their care and professionalism was absolutely wonderful. I was extremely anxious on the day but t... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,009)

958 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb result and excellent service.

From first referral from my optician, I had initial contact within a week and an assessment 10 days later. Surgery was just 5 weeks later.
The staff were superb, explaining each step carefully. On op day, checking at 08:00 and discharged at 10:00.
Little if any discomfort and sight clear after 5hours. Great result.
Grateful thanks to all the staff at the Kendal site.

23 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Apprehensive But …….,

Understandably apprehensive but the number of patients awaiting surgery most of a certain age was surprising. The process was at best uncomfortable but certainly not painful.
The apprehension was worse than the operation. The Staff were most professional and the Op was maybe 15 or 20 minutes at most. A little post op soreness but the results were impressive. Not only has my vision improved dramatically but more striking is that colours are much much more vibrant.

20 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent

Excellent, from the moment I walked in for treatment.
The staff were kind and very caring .The actual treatment was nothing short of brilliant. I say that because I was a little nervous,and was amazed that it all went so smoothly. Thank you.

9 March 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Curteous and caring

Curteous and caring, I was comfortable throughout.

22 April 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent experience

My cataract surgery went all to plan and the staff could not have been more helpful and friendly! I really recommend them.

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great service

I have had both eyes operated upon for cataracts with great success. Efficient operation, kind and friendly staff, everything carried out on time.

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 4 out of 5 stars

Cataract Surgery

I had my right eye cataract surgery 3 days ago, which at SpaMedica in Edgbaston Birmingham, The ophthalmic surgeon "Kenan Damer" is very professional, I can discuss with him about my request before the surgery.
I am not painful, the operation is performed using high technology equipment called phacoemulsification, it takes around 5-10 minutes to finish the surgery. At first I am so scaring the surgery willl carry out by registrar. Luckily it was a fantastic experience - my vision is much clearer now.
If having one more follow-up appointment would be safer and provide better assurance.
Thanks to all friendly staff who were professional and obviously the surgery team.
Thank you all
Marjory

15 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

couldn't fault anything it was all very…

couldn't fault anything it was all very professional and spot on the staff where very friendly and helpful would highly recommend it to anyone who needs treatment would have no issues going again if needed George Stevenson

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Soa medica

All the staff are polite professional and helpful.
They explain everything

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Professional and friendly staff

Professional and friendly staff, speedy service, good communication, easy access to the building in Bolton. All in all an excellent experience, delighted with the cataract surgery and positive outcome.

13 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

I had my cataract surgery completed

I had my cataract surgery completed
I now realise they have lost there funding for NHS services on the day of my operation they were doing 16 operations, it was like being in a conveyor belt , they could not find the end of pellet that was used to freeze eye
Had to get surgeon to check also , I asked surgeon what might improvement would be , told me I had a lazy eye so could not tell ( that shocked me as I had never been treated for that , checked afterwards with my optician who has seen me regularly from 2008 that I had never been treated for that . So had got me mixed up with some one else . Had a final check with my own optician who said that my eye shape had changed, hence looking for the pellet that the surgeon checked also .
Once procedure over out in 10 minutes, I asked nurse about pellet, covered over really .
My optician told me they only normally do 8 a day
But surgeon will only get paid for operations they reform.
There his definitely a 2 tiers system if you pay privately

13 April 2026
Unprompted review
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Reply from SpaMedica

We are sorry to hear about your experience, this is not the type of experience we wish to give to our patients at SpaMedica.

To enable us to pass your feedback onto the relevant team and ensure your comments are investigated, we would be grateful if you could send us an email about your experience at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you are due to receive your treatment.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

All the staff were informative.

All the staff were informative, understanding, patient and caring. I was anxious initially but relaxed after being dealt with the staff at all stages. Even during the procedure the surgeon kept me informed although my anxiety grew. All the staff who calmed me with, what I took as informative words making me know what was happening at each and every stage of the process. I cannot thank them enough. I now have brilliant distant vision which I didn't have before the second cataract op. Thank you Spamedica.

15 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

5* from start to finish

5* from start to finish. Staff was amazing, put me at my ease. They even told me that l had been Excellent ! It was all so much easier than l had thought and my eyesight was good after a few hours but the next day was amazing. I couldn't stop looking out of the window. I can see the bedroom clock when l wake up, Now, l can't wait to have my other eye done. Would certainly recommend SpaMedica to everyone.

15 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely feedback! We are glad to hear that the experience was better than you had expected.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent facility and staff

Excellent modern facility with good parking. All staff helpful and reassuring with clear explanation at each stage. The procedure was carried out by very professional practitioners in a calm and controlled way. Clear after care and follow up instructions.

15 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

SpaMedica update

I was struggling with my eye drops (Pred Forte) so I visited SpaMedica in Bolton to hopefully swap the eye drops. The visit took 2 and a half hours. Again, very professional and allowed me to fully explain my predicament. After all the examinations I received the other eyedrops (Dropodex) and found these more effective! I'm now having to take these for the next 3 weeks. Returning on the 4th June to see if all is good with the treat eye and hopefully getting a date for the right eye operation.

23 April 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback! We are glad to hear the team at Bolton were able to support you after your surgery. We look forward to seeing you again.

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Poor staff

Very rude staff, poor communication skills, and inadequate facilities. Theatre staff ignored us, and discharge staff knew nothing about a few issues, repeatedly telling us to speak to the pharmacist and so on. Overall, I felt the current quality of staff and facilities has declined compared to a few years ago, when I received excellent service.

30 April 2026
Unprompted review
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Reply from SpaMedica

We are very sorry to hear that your experience with us was so negative. This is not the type of experience we wish to give to our patients at SpaMedica.

To enable us to pass your feedback onto the relevant team and ensure your comments are investigated, we would be grateful if you could send us an email about your experience at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you are due to receive your treatment.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I'm so pleased with my eyes

I'm so pleased with my eyes. I can now continue my sport of mountain biking more safely. Thanks very much to the staff and surgeons.

16 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

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