Sparepartstore24 - Great Britain Reviews 

71
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Worse on-line car-parts ever. They clean up their warehouse of defective products and sell them on-line. The cost of sending back is 30% of value of the defective product! A nightmare Company, stay... See more

Company replied

Rated 1 out of 5 stars

Easy to buy from and competitive prices, but really awkward to deal with if you’ve received a faulty part or early failure. The warranty claim system is paper based, and they want the form handwritten... See more

Company replied

Rated 5 out of 5 stars

Slightly odd experience. I placed the order with Sparepartstore24 because it was significantly cheaper than Autodoc. Yet the delivery and invoice came from Autodoc. Still the right product at a good p... See more

Company replied

Rated 1 out of 5 stars

I order a chambelt kit ct1168wp2,box is coming open with water pump in plastic foil.I don't know if is the original one.normaly water pump and belt need to be in separate box,and all together make thi... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Online shop Sparepartstore24.co.uk offers all car enthusiasts the largest selection of analogue auto parts for any car. No doubt, when buying spare car parts on Sparepartstore24.co.uk you will benefit and make sure the quality of all auto parts is beyond example. Can not find specific, rare or wearing parts in our online store? There are no unsolvable problems for us! Contact us and we will promptly order any part for your special benefit.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.3

All reviews

(71)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Super fast delivery

Super fast delivery

6 July 2026
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards, Sparepartstore24 Team

Rated 4 out of 5 stars

All good I'm happy

All good I'm happy

12 June 2026
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards, Sparepartstore24 Team

Rated 5 out of 5 stars

Very helpful customer services

Very helpful customer services. Made sure I got the correct part for my car. Fast delivery.

24 March 2026
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards, Sparepartstore24 Team

Rated 5 out of 5 stars

Slightly odd experience

Slightly odd experience. I placed the order with Sparepartstore24 because it was significantly cheaper than Autodoc. Yet the delivery and invoice came from Autodoc. Still the right product at a good price, with good delivery.

16 April 2026
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards, Sparepartstore24 Team

Rated 5 out of 5 stars

Part fitted exactly

Part fitted exactly. Postage a bit expensive for such a small item though!!

Overall, very fast service and great website.

1 April 2026
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello Alan!
Thanks for your trust and positive review 💯 We always strive to keep our service and quality at the highest level 🔍✅
Best regards, Sparepartstore24 Team

Rated 5 out of 5 stars

Great choice and quality oarts

Great choice and quality oarts, fast delivery

19 February 2026
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello Andrew Sutch!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Sparepartstore24 Team🛠️

Rated 5 out of 5 stars

Received my car part no problems at all…

Received my car part no problems at all would use again

16 February 2026
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hi Mr Andrew !

We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Sparepartstore24 Team🚗

Rated 1 out of 5 stars

Ordered a part for my exhaust

Ordered a part for my exhaust, no lead time when I paid, no shipping date, which I thought was odd as £8.50 shipping for a small rubber part I had assumed it would arrived quickly, obviously I need this as soon as possible it was only a small rubber connector for the exhaust so I checked online, the company is actually German, contacted live chat within minutes to be told I may not be able to cancel the order, that is will take up to 2 working days to dispatch, and then upto 3 working days to arrive, and that they can't confirm the cancelation as its a 3rd party distributor in the UK (not sure I believe them)

They even auto-replied to my complaint e-mail in German

Update: they where quick enough to e-mail me and tell me the order can't be cancelled as it had already been passed to the courier, so I order the item at 1PM. at 1.05PM I'm on live chat requesting a cancelation, but 2.30 they claimed they've posted it off?

Well paypal have already refunded me so stick it

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered LUK fly wheel specifically was…

Ordered LUK fly wheel specifically was looking LUK. To make sure it matches LUK clutch kit. Found 1 one here they have other brands like SACHS and others but ordered LUK. And what do you think when it's arrived in LUK box but SACHS Flywheel in it. I know it all fit and it will work ok. But I would like to get what I paid for. Local part dealer could get me SACHS fly wheel for about £100 less then they charge me. When contacted been offered £25 voucher. I did offer to keep it. I better let other know about this scaming plate. Also this is autodoc place witch i didn't know as newer buying parts from there

8 September 2025
Unprompted review
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello LINAS KUIZINAS,
We are sorry that you have faced inconveniences.
Please be informed that LuK and SACHS are both brands of the Schaeffler Group, one of the world's largest auto parts manufacturers.
Luk, SACHS and INA are three brands united under the Schaeffler holding.
Luk and SACHS cooperate: they operate as separate brands within the same group, often using a common production, engineering and logistics base.
This means that you may find parts from one brand in the packaging of the other, and the quality is consistently high, regardless of the manufacturing location.
We also offered you to return the part and then we can refund you money for the order.
Our quality control manager will contact you in the nearest time.
Best regards,
Sparepartstore24 Team

Rated 4 out of 5 stars

Great vendor

Item great, communication from vendor great, however courier communication could be better

4 September 2025
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Sparepartstore24 Team

Rated 5 out of 5 stars
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello Graham !

We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
Sparepartstore24 Team

Rated 5 out of 5 stars

excelent!

excelent! excelent!

4 April 2025
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello Laakso Jussi!
We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
Sparepartstore24 Team

Rated 5 out of 5 stars
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hi Nigel Mullan!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Sparepartstore24 Team

Rated 4 out of 5 stars

Mass airflow sensor

Odered my item on Sunday and it was with me on Friday afternoon. My item came from Poland so 5 working days for delivery is acceptable. One complaint I have is that this Company has a UK email address suggesting they are based in the UK but, they are part of the Autodoc group based in Germany which they should make clear to customers.

9 August 2024
Unprompted review
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Dear Jack,
We are very pleased to read sincere reviews. Thank you for choosing our company. Information about our company is available on our website: https://www.sparepartstore24.co.uk/company. Please know that we do everything possible to speed up delivery.
We look forward to seeing you again as a customer and supplying you with the parts you need. Do not hesitate to contact us at trust@sparepartstore24.co.uk for assistance.
Best Regards,
AUTODOC Team

Rated 5 out of 5 stars

Great customer service,

I caused an issue with a part i needed,contacted customer service,absolutely brilliant,it took several e.mails but my problem was sorted,well done and thanks ,keep it up!.

7 August 2024
Unprompted review
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
We are looking forward to seeing you in our online store.
Best regards,
Sparepartstore24 Team

Rated 1 out of 5 stars

Awful company

Awful company, don't deliver items, don't reply to emails do not use!!!

30 July 2024
Unprompted review
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello, We are sorry to hear you faced any inconvenience. Our quality control manager will look into the issue that occurred and get back to you in the shortest term. Best Regards, sparepartstore24 Team

Rated 1 out of 5 stars

£8.45 delivery cost and still took a week

£8.45 delivery on an item that weighed approx 200g and took a week to arrive. Slow and expensive service.

21 June 2024
Unprompted review
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello Mark, Thanks for your feedback. We insure every parcel, regardless of its volume and value. This increases the shipping cost but it also allows us to provide a higher quality of services, which is very important to us. Moreover, we offer shipping at our costs on big orders. Please remember that we deliver goods from Germany, so the shipping is more expensive than from your local store. Feel free to contact us at trust@sparepartstore24.co.uk is you have any questions. We will be always happy to assist you. Best Regards, Sparepartstore24 Team

Rated 5 out of 5 stars

I ordered an incorrect part for my…

I ordered an incorrect part for my vehicle, of my own fault. I reached out to customer service and within 24 hours they provided me a solution that I was happy to accept. The process was smooth and quick.

22 May 2024
Unprompted review
Sparepartstore24 - Great Britain logo

Reply from Sparepartstore24 - Great Britain

Hello Damani!
Please, accept our gratitude for your feedback and attention to our work. We are happy to know that you have a positive experience of cooperation with us. Please, feel free to contact us if you have any questions.
Best regards,
Sparepartstore24 Team

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