SpareRoom Reviews 2,370

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, noting their attentiveness and knowledge. Many people found the website user-friendly and dependable, appreciating the ease of navigation and the detailed search options, which saved them time. The customer service is consistently praised for being fast, friendly, and reliable, with quick response times and the availability of real human interaction. However, some customers also noted issues with the platform, mentioning that interactions felt fake or misleading, with some messages going unanswered. A few people experienced difficulties with identity verification and password resets, and some found the site not user-friendly, leading to wasted time.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Website

Reviewers highlight positive aspects of the website, often finding it user-friendly and effective for finding... See more

User experience

Customers had positive experiences with user experience, finding the app and website reliable, easy to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. Apartment Rental Agency
  2. Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great app, great experience

I really appreciate this app, the ease of it, and the ability for prospective tenants and landlords to be able to communicate. I know that there is an upgraded version, I have used and will continue to use the free version as it has worked very well for me.

10 February 2026
Rated 4 out of 5 stars

Would recommend but be wary

I found my apartment in NYC on pretty short notice through posting an ad about myself and people reaching out. I honestly think I got really lucky with a super ideal sublessor. I wish there were less brokers/shady listings.

10 February 2026
Rated 5 out of 5 stars

I posted my ad on Zillow

I posted my ad on Zillow, next door, Facebook Marketplace and spare room and every single response to renting my room came from spare room not one single response from the others.....

8 February 2026
Rated 5 out of 5 stars

Bravo Spare Room.com

I have rented our spare room twice with SpareRoom.com. They are an organized professional company offering great customer support. Worked for me - twice now!

28 January 2026
Rated 4 out of 5 stars

Customer Service was fast and friendly

Customer Service was fast and friendly. He renewed my ad another month because I didn’t get any renter. SpareRoom keeps sending emails about potential renter that I had been contacting. Lots of extra work. Downside of this portal is that it doesn’t limit the potential renters to indicate 3 or 4 preferred areas or zip codes. It is wasting lots of time for renters and landlords.

23 January 2026
Rated 5 out of 5 stars

Super helpful assistance from Noah!

Somehow The dates of renewal were confusing me, so I called and spoke with Noah and he was very prompt and quick about renewing for another 28 days which will help a lot so we can complete our mission with spare room. Thank you so much Noah!

22 January 2026

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