Sparetoolparts Reviews 

Placed order on 4th March now 8th May still waiting for my item after payment was made. Requested refund of my money but no response.

The process was quick and easy, with the help of the staff member, knowing what tool and part required once given all the relevant information.

James was very helpful in identifying and purchasing my spare parts for my Milwaukee angle grinder, very pleased with the service would recommend his company

Very easy and simple communication and very happy with the outcome
Mohammed

Good knowledge and understanding of the part required. Patient whilst I found the correct lawnmower model!

Great service took me straight to the part I needed and ordered straight away . Would use again

James was extremely patient with me and identified the part I required very quickly. He clearly explained the price and delivery details.

I ordered a park for Makita nail gun 16th March and apart from them contacting me saying they would send me a different part that goes in a Hitachi nail gun in yet to receive the part I paid for.
As a tradesmen I need the part ASAP so I can carry out my work.
I have requested a refund twice now and they have tried to send me the wrong part.
I will never use this company again.

Friendly, knowledgable and helpful staff found the exact part I was looking for. Honest about slightly longer delivery time as part is coming from Germany. Hassle free. Would definitely use again

Quick phone call to Jame git me sorted out with my part. Great service thank you james look forward to doing more business with you

Very helpful,polite and made ther order/transaction very easy.

Fantastic service from James. Very helpful and went out of his way to make sure I got the right part. Top service

James was on the ball very helpful was able to tell me what I needed even though I hadn’t a clue order made and all sorted already
Thank you James

Trust Pilot asks what went wrong, when it would have saved me time by just asking what went right! It's been a calamity of errors, the likes of which I haven't had before. To save you time, I will list bullet points.

1. Sold me a part that was in stock on the website, but turns out wasn't in stock.

2. Gave a lead time that was missed several times.

3. When fragile part arrived, it was smashed to bits because it was packaged in a empty box with no protection, worst I have seen!

4. Took ages to respond to emails, ended up providing info to parcelforce myself!

5. They then took ages to order and recieve a new part, which they then sent to "my address" (which I confirmed with them) only to find out they sent it by mistake to someone in WALES with a different name, and I live in NORTH WEST ENGLAND!!!

6. Despite all this, their answer is to ask the person who was sent the part in error to then forward it onto me.

I genuinely can't make it up. Bearing in mind I ordered at beginning of November [5th] I still haven't recieved it and it's the 19th Feb.

Edit. I did recieve a phone call from James who was very apologetic and whilst that does take some dedication and courage after the company giving such a poor quality of service, and I do appreciate that an apology isn't always easy to give, it hasn't lessened the sour experience I have had, and as such I won't be shopping there again. The whole experience was poor and was a catalogue of errors. I do feel James has been let down by others at the company, yet it was down to him to front up and make the call.

Waited quite a while for the delivery, but that wasn’t Mr. Duffin’s fault - it was Royal Mail. He refunded me but a week later the parcel arrived - after two months. I contacted Mr. Duffin and we cleared the balance.

It’s a good thing to be patient when the parts are not in stock. Aften a looong wait I finally received my Ryobi handle spareparts. They where booked in August and I received them in January
A big thank you to James who kept me updated on the progress/shipping along the way.

James was great identifying the part required, and made it very easy ordering what I needed.
I'm a very happy customer, and I'm sure I'll be using Sparetoolparts again in the future.

Once I managed to speak to someone at this company the service was very good. However, getting to speak to someone was almost impossible. No-one answers the phone

Fantastic . Very helpfull and knowledgeable .
Easy to talk to and explained to detail what i needed .