Spark Reviews 

487
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional installation teams for being exceptionally polite, highly efficient, and consistently keeping residential workspaces neat and clean. Consumers also appreciate the knowledgeable sales representatives who clearly explain the solar systems and patiently answer all questions without applying any purchasing pressure. However, some customers also noted frustrating delays regarding missed installation appointments, poor communication, and inadequate follow-up services from internal operations. A few reviewers experienced extended wait times for scaffolding removal after the project concluded and struggled to get prompt replies from customer support teams.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that representatives and engineers are... See more

Service

Reviewers highlight positive aspects of service, noting that the entire process from initial enquiry to final... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were helpful, polite,... See more

User experience

Consumers find user experience to be positive, highlighting a seamless process from start to finish.... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with modern-looking panels and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience, very fast and efficient from the time quote provided and the installation completed within few weeks. They let us know every step of the way of what they are doing and how long it wi... See more

Company replied

Rated 5 out of 5 stars

Brilliant installation. Couldn’t have been more friendly and helpful scaffolders, roofers and electricians. This was a tricky three phase installation with 22 panels and 20k battery back up and the... See more

Company replied

Rated 5 out of 5 stars

Really helpful and polite people, the rep who came was really informative and didn't push us at all. He came and showed us the system, broke everything down for us and let us know we can sign whenever... See more

Company replied

Rated 5 out of 5 stars

What a fantastic interaction with Rich Ward yesterday. He was massively knowledgeable and gave us peace of mind that we are getting the best product on the market. Highly recommend for solar and highl... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

487 reviews

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No recent history of asking for reviews

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4.5

All reviews

(487)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish has been so simple from the initial visit to every communication since. Very happy with the install.

7 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Steve,

Thanks so much for highlighting how simple you’ve found the process, a lot of complexity goes into delivering simple! I’m delighted we’ve delivered it and communicated well throughout the process.

We really appreciate you taking the time to review us, thanks again!

Dan

Rated 5 out of 5 stars

Solar panels

Malcom, who came to give us a quote is a top bloke, very knowledgeable and likeable guy.

The installation team were sound guys too, they were contracted in to do the work. So you might not always get the same caliber of service.
They left everything tidy and completed the installation in pretty bad weather. Hats off to them.

30 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Really glad you had such a good experience with Malcom, we let him know your feedback and he was very pleased!

We have many installation teams across the country and rest assured, they all operate to the same high standard you received.

Thank you for taking time to share your experience, it means a lot to the whole Spark team!

Dan

Rated 5 out of 5 stars

Fantastic Process

I recently had solar panels installed by Spark and I couldn’t be happier with the whole experience. From start to finish, their communication was fantastic, clear, responsive and always helpful whenever I had questions.
The team was quick to respond at every stage, and the installation itself was carried out efficiently and professionally. Everything was completed on time, and they made the whole process feel smooth and stress-free.
Since the system has been up and running, it’s been performing really well with no issues at all. It’s great to see everything working exactly as promised.
Overall, I’m very pleased with the service from Spark and would highly recommend them to anyone considering solar panel installation.

13 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Grace,

My eyes lit up at many of the keywords in your review. This review delivered an experience that is exactly why we started Spark. I’m really pleased we hit the mark for you on your solar installation!

Dan

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I will admit I went in a bit wary and not fully sold on solar panels (this was definitely more my other half’s idea!), but Mark’s sales approach really won me over. The presentation was clear, informative, and tailored to us, which made a big difference. Mark himself was really easy to deal with, approachable, and always available on his mobile whenever we had questions.

The installation went smoothly. The lead electrician from LJM was great, talking us through everything as he went and discussing options with us, especially as our battery location was a bit of a tight squeeze! The scaffolding was also sorted quickly and taken down the next day, so it was only up for less than a week.

After installation, everything felt well organised. We had a follow- up call offering a hamper, which was a really nice touch, along with all the emails for completion and finance.

And then the best bit… day one of seeing the “magic sun fairies” powering the house for free - amazing! You do quickly become glued to the app and start side eyeing any clouds that come near.

We are just waiting on the final documents to switch to a solar tariff, and then we are all set!

27 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Natalie,

Thanks for spending the time to leave a detailed glowing review for your magic sun fairy installation!

We spend a lot of time training and educating our team so they are able to give you the best and most knowledgable experience and it looks like it’s paid off here.

Look after those fairies for us

Dan

Rated 5 out of 5 stars

The work they did was superb

The work they did was superb! Clean installation!

26 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Simon,

Superb and Spark, a lovely pairing! Thanks for taking the time to share your experience, it’s much appreciated.

Dan

Rated 5 out of 5 stars

Great guys.

Great guys who worked most efficiently and provided running commentary at every step of the installation. The lead engineer provided a good explanation of the set up and, in particular, the app and laptop. Very pleased with the guys from LJM Solutions. They tidied up and left our place clean. Just looking forward to the scaffolding coming down.

19 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Patricia,

Thanks for taking the time to leave us such a great review! I’ve let everyone involved know how pleased you were.

Dan

Rated 5 out of 5 stars

Simple quick easy

Simple quick easy

18 February 2026
Unprompted review
Spark logo

Reply from Spark

Hi Robert,

Sums us up perfectly - thanks for leaving us a review and choosing Spark to install your solar system.

Dan

Rated 5 out of 5 stars

No hard sell

No hard sell, explained every part of the process in detail. The guys that came to fit the panels were professional, courteous and did a good job.

16 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Nickey,

Thanks for the great review, we pride our selves on selling the value, not from fear or pressure. We're really pleased you choose Spark for you solar system!

Dan

Rated 5 out of 5 stars

Guys were great

Guys were great, respectful and explained everything well.

16 March 2026
Unprompted review
Spark logo

Reply from Spark

Thanks so much for the great review, enjoy many years of savings with your solar system!

Dan

Rated 5 out of 5 stars

The whole experience from first contact…

The whole experience from first contact to completion was excellent
The salesman was totally honest and very informative and wasn't in a rush to made us sign up offered express fitment which meant from signing up to install and fully working only took 3 weeks the scaffolding went up 4 days before the install date we were keep totally informed as to everything that would happen .
On the day of install the 3 guys arrived on time worked hard only stopping for a coffee did a excellent job very professionally explained every step cleaned up everywhere after themselves
Explained how it all works set up the tablet included and the app on my mobile all within 4 hours
System now been working 4 days and already proving what salesman claimed so would recommend spark to anyone
Just want to add a update on this review the scaffolding was taken down this morning that's only 6 days after the install if you take out the weekend that's only 4 days after install so other reviews complaining about time of removal it is not sparks fault the scaffolders are local sub contractors just wanted to add to my review that since install we have earnings of £82.64 from what we have sold back to British gas that's on top of cutting our grid usage by about 60% so it's best thing we ever did thnk you everyone at spark

10 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Paul,

Thank you so much for taking the time to leave a detailed review. I will pass this on to everyone involved in your experience as this is exactly what we aim to deliver every time.


Thanks for the update to the review - since the few complaints around slow scaffolding removal we have increased our network to aim to use suppliers as local as possible to achieve a better service! Glad it was so quick for you.

Dan

Rated 5 out of 5 stars

Very efficient

Very efficient, tidy & polite. Minimum interference with our day.

13 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Peter,

Thank you for the review, very pleased to hear your Spark solar system was installed so smoothly!

Dan

Rated 5 out of 5 stars

Easy communication either over phone or…

Easy communication either over phone or email. Whatever been said by Spark Solar is done practically. Outstanding quality work by professionals. No room for any complaints. I'm satisfied 100% with the installation of solar through Spark. I was afraid initially because of bad experiences before on purchase and after sale customer service, but, as a layman, each time I contacted Spark with doubts, they listened and explained to me with great patience. 100% satisfied.

11 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Santosh,

Thanks for writing such a detailed review of your solar install experience with Spark. I have personally let the whole team know how pleased you were.

It takes a lot of experience and talented people to deliver this service and every one of them has excelled here!

Dan

Rated 5 out of 5 stars

Excellent install and service, very professional

Really professional guys, got the job done in one day and did an excellent job together with explaining how the monitoring app worked. When I called about an issue with Myenergi app as a result of the install they did, they sent an engineer out the next day to get it all sorted. Wonderful service from sales to install completion. Highly recommended. Great aftersales coverage and peace of mind with the lifetime warranty.

2 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ray,

So pleased you were happy with your solar installation. I’m glad the team were able to quickly resolve the small issue you had!

Dan

Rated 5 out of 5 stars

Very good experience

The whole process with Spark has been seamless. Very timely communications throughout and the installation team were excellent.

9 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Martin,

Thanks for the great review - very pleased you were happy with the level of communication as this is where we have really focused on delivering!

Enjoy your new solar system!

Dan

Rated 5 out of 5 stars

Great and fast service

Great and fast service, in addition the team was professional whilst rendering their service

9 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Olaolu,

I’ve passed on your kind words to everyone involved! Thanks for choosing Spark for your solar installation!

Dan

Rated 5 out of 5 stars

Great service

Great service, polite and efficient a brilliant job

5 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks for the review, I’ve let everyone involved in your install know how pleased you were with the service.

Dan

Rated 5 out of 5 stars

Excellent and highly recommended

The sales information was clear and helpful without oversell. The prompt follow up was great and gave us confidence on what was to be delivered. Communication is first class. The installation process was really good. The team were efficient and friendly and polite and kept us up to speed with what was going on and progress. Follow-up and after service timely and did what was needed.

3 March 2026
Unprompted review
Spark logo

Reply from Spark

Hi Mary,

Thank you very much for this detailed review. It’s great to hear you were happy with the communication, it’s something we’ve really focused on doing great and keeping customers knowing exactly what’s happening.

Thanks again for choosing Spark for your solar system install!

Dan

Rated 5 out of 5 stars

Excellent service would recommend

Excellent service would recommend. Did a cracking job 9n my solar panel system

27 February 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks for the lovely review - our focus on quality service means more to us than anything and it’s great to hear that’s exactly what you experienced.

Please do recommend us to anyone you know that we could help!

Dan

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