Would highly recommend! Very fast, efficient, polite and clean! We had our installation with 2 weeks of ordering. The scaffolding went up within 6 hours and the solar panels, battery and inverter was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more
Company replied
Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more
Company replied
We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more
Company replied
Company details
Written by the company
The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.
Contact info
St Peggs Mill 2, Thornhills Beck Lane, HD6 4AH, West Yorkshire, United Kingdom
- 0330 818 7273
- hello@sparkhome.co.uk
- sparkhome.co.uk
4.6
Excellent
450 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Great communication and lovely staff.
Great communication and lovely staff.
8 December 2025
Unprompted review
Reply from Spark
Hello Catherine,
Thank you for your review! We’re really pleased to hear you were happy with the communication and found the team lovely. That means a lot to us — thanks for choosing Spark!
Exceptional Service & Communication
Exceptional communication. Hands on approach from the top down really did impress. The teams installing as well as aftercare from the CS team was professional and helpful at all times.
3 December 2025
Unprompted review
Reply from Spark
Hello Mark,
Thank you for the fantastic feedback! We’re delighted to hear that the communication stood out and that our hands-on approach made a positive impression. It’s great to know that both the installation teams and our customer service team were professional and helpful throughout and afterwards.
We really appreciate you taking the time to share your experience — thank you for choosing Spark!
All the best!
Great service from sales to install
The team were great as a whole. Mark did a great job during the sales process and did not try and oversell the product at all, which we greatly appreciated and even happily told us to look over everything to if we needed more time. On top of that the install team were fantastic. Mac, maculaley and Ollie were great and when things didn't go to plan (due to our WiFi setup) they happily came back and continued to try and assist us as much as possible without making us feel crap about it.
Would 100% recommend
11 December 2025
Unprompted review
Reply from Spark
Hello Victoria,
Thank you so much for taking the time to share such a thoughtful review!
We’re really pleased to hear that Mark made the sales process comfortable and pressure-free — giving customers the time and space to make the right decision is something we truly believe in. It’s great to know that approach was appreciated.
We’re also delighted to hear such positive feedback about the installation team. Mac, Macaulay, and Ollie will be thrilled to know their patience and willingness to come back and help — especially when things didn’t go perfectly due to the WiFi setup — made a difference. Making sure you felt supported, not uncomfortable, is exactly how we want our customers to feel.
Your recommendation means a great deal to all of us. Thanks again for choosing Spark!
They have been quite nice while…
They have been quite nice while installing the device, took their time to explain all I need to know and answered the questions all good
16 December 2025
Unprompted review
Reply from Spark
Hello Luchercat,
Thank you for your feedback! We’re really glad to hear the team were friendly, took the time to explain everything clearly, and answered all your questions. Making sure you feel comfortable and informed is very important to us.
Thanks again for choosing Spark!
Spark were really informative and…
Spark were really informative and friendly. Excellent service and made me and my wife feel at ease with the process.
12 December 2025
Unprompted review
Reply from Spark
Hello Gregory,
Thank you for your kind words! We’re really pleased to hear that the team were informative and friendly, and that you and your wife felt at ease throughout the process. Providing clear guidance and a comfortable experience is exactly what we aim for. Thanks again for choosing us!
All the best,
Spark
The team were very friendly and were…
The team were very friendly and were informative.
15 December 2025
Unprompted review
Reply from Spark
Hi Amy,
Thank you for your feedback! We’re glad to hear the team were friendly and informative. Making sure our customers feel comfortable and well informed is really important to us.
Thanks for choosing Spark to have your system installed!
Great company, very happy to recommend - say Matthew sent you!!
From start to finish Spark Home have been excellent. Initial contact with the office and then rep Mark was encouraging. Mark visited (twice!) and we were able to get a design we are happy with at a price and payment structure which suits us. The work was carried out promptly & efficiently by Matt, Oli & Macaulay who were never less than polite and informative - in fact, they were so good that they fitted all the proposed panels into a smaller space leaving room for more panels!! Callum too was excellent and came to fit the three extra before the scaffold came down. If there was a gripe it’s that the scaffold gang were a little brusque with us and more than a bit brusque with our neighbours but a word in Nicole’s ear and appropriate apologies have been made. Which brings me to the most important point - a firm like this stands or falls on how it handles problems. Getting the job done well is mostly the easy bit; it’s what happens when things go badly that’s difficult and Spark Home have the right attitude to anticipating and overcoming problems.
4 November 2025
Unprompted review
Reply from Spark
Hello Matthew,
Thank you so much for such a thoughtful and detailed review. We really appreciate you taking the time to share your experience.
We’re delighted to hear that everything from your initial contact with the office through to working with Mark helped you feel confident and supported. Mark will be especially pleased to know that his visits and flexibility helped you arrive at a design, price, and payment structure that suited you.
It’s fantastic to hear such high praise for the installation team. Matt, Oli, and Macaulay will be thrilled to know their professionalism, efficiency, and problem-solving stood out — and even more so that they managed to optimise the layout to leave room for additional panels. Callum stepping in to fit the extra panels before the scaffold came down is a great example of the teamwork and commitment we aim for.
Thank you as well for raising the issue with the scaffolders. We appreciate your patience, and we’re glad that speaking with Nicola allowed us to address the situation properly and offer apologies where they were due.
Your final point really resonates with us. You’re absolutely right — it’s not just about doing the job well, but about how issues are handled when they arise. We’re proud that you felt Spark Home demonstrated the right attitude in anticipating, addressing, and overcoming challenges.
Thank you again for choosing Spark and for such a considered recommendation. If you ever need anything in the future, we’re always here to help.
All the best,
Spark
Fantastic experience from beginning to…
Fantastic experience from beginning to end!
12 December 2025
Unprompted review
Reply from Spark
Hello Happy Customer,
Thank you for the fantastic feedback! We’re so pleased to hear you had a great experience from beginning to end. If you ever need anything in the future, we’re always here to help — thanks for choosing us!
All the best,
Spark
Excellent customer service
Excellent customer service. Knowledgeable, prompt and respectful. Really good professionals. Honest and trustworthy. Mark and Subhan were very nice and patient. Thank you!
12 December 2025
Unprompted review
Reply from Spark
Hello Laura,
Thank you so much for your kind words! We’re delighted to hear that you experienced excellent customer service and found the team knowledgeable, prompt, and respectful. Mark and Subhan will be especially pleased to know their patience and professionalism made a positive difference.
Your trust means a great deal to us.
Thank you for choosing Spark!
Great service
Great service. Great installation. Tom, Tom and Eatin were brilliant.
12 December 2025
Unprompted review
Reply from Spark
Hello Zarkani,
Thank you for the great feedback! We’re really pleased to hear you were happy with both the service and the installation. Tom, Tom, and Eatin will be delighted to know they made such a positive impression.
Thanks again for choosing us!
Quick Install, Great Service
I’d had a few phone conversations with Spark and they sent someone over to talk us through and run figures on the reality of what we could save with Solar. The salesman was a bit pushy but we did agree to move forward. From then on the support we got from Spark was absolutely brilliant. Mark the sales guy was available for support via WhatsApp and the customer service reps for spark have all been great. I was kept in the loop and less than 3 weeks after our initial consultation our solar is already in, generating power and saving us money!
The contracted installers were great, friendly, helpful and efficient. Scaffolders did cause us a few slight issues but resolved them really quickly so all in all, no complaints!
10 December 2025
Unprompted review
Reply from Spark
Hello Kat,
Thank you for taking the time to share such a balanced and honest review, we really appreciate it.
We’re pleased to hear that, overall, your experience with Spark turned out to be a very positive one and that you’re already seeing the benefits of your system generating power and saving you money. It’s great to know that the follow-up support from Mark and our customer service team helped make the process smooth and that you felt well informed throughout.
We do take feedback seriously, including your comment about the initial sales experience, and we’ll use this to ensure our approach remains supportive rather than pushy. We’re glad that from the point of moving forward, everything ran efficiently and to a high standard.
It’s also good to hear that the installers made a strong impression and that the scaffolding issues were resolved quickly. Thank you again for your understanding and for choosing Spark. If you ever need any support in the future, we’re always here to help.
All the best
Spark
I cannot fault Spark for there customer…
I cannot fault Spark for there customer service and response. The 2 installation guys were helpful in explaining the tablet and how to get the best out of the system.
I would highly recommend Spark.
12 December 2025
Unprompted review
Reply from Spark
Hello Steve,
Thank you so much for your feedback! We’re really pleased to hear that our customer service and response met your expectations, and that the installation team took the time to explain the tablet and how to get the most out of your system.
Your recommendation means a lot to us — thank you for choosing Spark!
Very happy with the process
Very happy with the process. Well explained, good communication and easy to speak to. Quick installation process. No complaints!
11 December 2025
Unprompted review
Reply from Spark
Hello Belinda,
Thank you for the great feedback! We’re really pleased to hear that you were happy with the whole process and found everything well explained and easy to follow. Clear communication and a smooth, quick installation are exactly what we aim for, so it’s great to know we delivered that for you.
Thanks again for choosing Spark — and we’re glad to hear there are no complaints!
All the best
Spark
No customer service
No part after the sale was complete went smoothly from delayed scaffolding, contractors not arriving or arriving late with no warning, we may have been unlucky with sub contractors absences & weather conditions also delayed but we didn't receive a single courtesy call informing us of any issues & we had to chase them for updates at every step. Once the job was completed they did manage to call quite rapidly to request we confirm completion so they can get their money. Now complete we're happy enough with the install but a 1 day job took 6 days, Spark had no answers to any queries as they dont appear to communicate with their sub-contractors or the customers until something goes wrong. They did accept the install got off to a bad start & offered £250 apology & said this very rarely happens to them but we find that hard to believe as nothing improved afterwards, they clearly send the job request to their sub contractors & then cross their fingers & hope all goes well.
10 December 2025
Unprompted review
Reply from Spark
Hello Kristian,
Thank you for taking the time to leave a review. We appreciate honest feedback — but for anyone reading this, there are some points that need clarifying to ensure the situation is accurately understood.
You’ve stated there was "no customer service”, yet you also mention that Spark:
Acknowledged the issues early on
Accepted responsibility for the delays
Handled your complaint directly
Offered £250 in goodwill compensation
That is, by definition, customer service — and more than many companies would do when part of the delay comes from factors outside their control, including subcontractor availability and severe weather conditions.
To be clear:
Spark did not ignore the problems
Spark did not deny the delays
Spark did not refuse support
Spark did not walk away once payment was requested
In fact, you received compensation before the job was signed off, which demonstrates that we were actively working with you to acknowledge and resolve the situation — not avoiding communication.
Subcontractors & Weather
Scaffolding delays and weather-related issues are unfortunately possible in construction work. While we fully accept there were communication gaps (and apologised for them), these delays do not reflect a lack of care — they reflect unpredictable operational challenges, which we addressed directly with you.
The Outcome
You also stated that:
“Now complete we’re happy enough with the install.”
So the installation quality met expectations. The issue was the schedule, which we rectified, apologised for, and compensated.
In Summary
It’s absolutely fair to say your experience didn’t run perfectly — and we acknowledged that. But suggesting Spark provided “no customer service” does not accurately reflect the steps we took:
We admitted the job did not start well
We investigated the delays
We maintained communication once the issue was raised
We compensated you
We ensured the installation was completed to standard
We stand by the apology and goodwill gesture offered, and we remain committed to improving the subcontractor communication process so situations like this are minimised.
If you'd like to discuss anything further, we are still here and happy to continue supporting you.
Sincerely,
Spark
Very friendly installers.
Very friendly installers.
No complications
26 November 2025
Unprompted review
Reply from Spark
Hello Robert,
Thank you for your feedback! We’re glad to hear the installers were friendly and that everything went smoothly with no complications. If you ever need anything in the future, we’re always here to help.
All the best,
Spark
Amazing
Courteous, Clean, tidy installation team and the system looks great! Tom, Tom and Eaton are a credit to spark!
11 December 2025
Unprompted review
Reply from Spark
Hello Karen,
Thank you so much for the fantastic feedback! We’re delighted to hear that you were happy with the courteous, clean, and tidy installation, and that the system looks great.
Tom, Tom, and Eaton will be thrilled to hear they’re a credit to Spark — we’ll be sure to pass your kind words on to them. Thanks again for choosing Spark, and if you ever need anything, we’re always here to help.
All the best,
Spark
Sparks solar have just completed my…
Sparks solar have just completed my solar installation.
The 3 lads John, Arun and the other lad turned up about 08.00 on Monday morning. After me quickly asking them a question about how things stand with any failure to the roof.
They rang Sparks and I spoke to a gentleman, who answered the question and put my mind at rest.
Once sorted they cracked on with the installation.
The jib was completed by about 13.30. Everything fitted clean and tidy. The lads cleaned as they went
Aron set up the app and the wifi connection did the test. They had fitted 12 panels, batteries and charger in 6 hours and cleaned up.
I would definitely recommend Sparks solar.
Previous to having solar fitted. We spoke to Kiefer over a zoom call who explained everything from how the whole system worked and hopefully what we will save.
Once again thanks to all involved.
Mark and Karen from Shropshire
8 December 2025
Unprompted review
Reply from Spark
Hello Mark and Karen,
Thank you so much, for taking the time to leave such a detailed and thoughtful review.
We’re really pleased to hear that John, Arun, and the rest of the team made a good impression and that your questions were addressed straight away. It’s great to know that a quick call to the office helped put your mind at ease before the team cracked on with the installation, that reassurance is exactly what we aim to provide.
Completing a full install of panels, batteries, and a charger in around six hours is no small task, so it’s fantastic to hear how impressed you were with how efficiently, cleanly, and professionally the lads worked. Setting up the app, Wi-Fi connection, and testing everything before leaving is all part of making sure you’re confident and ready to go from day one.
We’re also glad to hear that your earlier Zoom call with Kiefer helped explain how the system works and what savings you can expect, that groundwork is so important in making the whole process smooth.
Thank you again for your recommendation and for choosing Spark Solar. We wish you many years of benefit from your new system, and if you ever need anything at all, we’re always here to help.
All the best,
Spark
Great installation
Great installation. Great lads. Highly recommend!
10 December 2025
Unprompted review
Reply from Spark
Hello Alex,
Thank you for the great feedback! We’re really glad you were happy with the installation and the team. Your recommendation is much appreciated!
Thanks for choosing Spark!
All the best!
What an amazing company to deal with-…
What an amazing company to deal with- at every stage if the process they have always gone above and beyond my expectations. Thank you in particular to Mark, Kieth and Callum who have been brilliant
9 December 2025
Unprompted review
Reply from Spark
Hello Matt,
Thank you for the great feedback! We’re really pleased to hear you were happy with the installation and the team. Your recommendation means a lot to us — thanks for choosing Spark!
All the best,
Spark
Damage to the roof tiles repaired
Damage to the roof tiles repaired. No help to understand how to operate system, called for support and told to email questions, not good enough!
8 December 2025
Unprompted review
Reply from Spark
Hello Thomas,
Thank you for your feedback. We’re sorry to hear that parts of your experience didn’t meet expectations, and we appreciate you taking the time to raise this.
We’re pleased that the roof tile issue was repaired promptly, protecting your property is extremely important to us. However, we do understand your frustration regarding the system handover and support afterwards.
Our standard process is for the installation team to explain the system and monitoring before leaving, and if further help is needed, our support team is always happy to assist. While emailing questions can sometimes be the quickest way to ensure nothing is missed and the right specialist responds, we understand that this may not have felt sufficient in your situation.
This isn’t the level of reassurance we want our customers to feel, and we’re sorry if you felt unsupported. We’d welcome the opportunity to talk you through the system properly and answer any outstanding questions directly. Please reach out again and we’ll make sure you get the help you need.
Thank you
Spark
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