Great customer service when I had an issue with one of their products. I bought their Cordless Green Ribbed Glass Lamp in large and the Orange and Mint Mushroom Light. The mushroom lamp is cute, you... See more
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Review summary
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Reviews shaping this summary
Classy products. I bought some of the copper wire fairy lights; they weren't super cheap – but nor were they largely ugly plastic wire (as most fairy lights that you see in the shops are), and I am ve... See more
Company replied
I have ordered two sets of confetti lights. The first set took a long time for the courier to deliver them so I chased this and the owner Thalia contacted them and let me know when delivery would take... See more
Company replied
Customer service is amazing. I was helped patiently by phone to find the right product for me. When I forgot to add my discount code I was sent a refund for the percentage discount without even asking... See more
Company replied
Company details
- #39 of 99 best companies in Lighting Shop
Written by the company
Sparkle Lighting is an online store offering pretty decorative lighting that will bring joy to your space anytime of year. Featured in The Sunday Times, The Guardian, The Telegraph along with the majority of the Homes & Gardens Magazines including Ideal Homes & House Beautiful.
Contact info
United Kingdom
- +44 1494 414222
- info@sparkle.lighting
- sparkle.lighting
4.8
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer service is amazing
Customer service is amazing. I was helped patiently by phone to find the right product for me. When I forgot to add my discount code I was sent a refund for the percentage discount without even asking. Postage was efficient and I love my fairy lights!!
2 April 2026
Reply from Sparkle Lighting
We so appreciate review like this. You made our day.
From a ROI customer
From a ROI customer, the site was easy to order from, delivery was super fast and product was lovely
5 March 2026
Reply from Sparkle Lighting
Thank you so much Tracey for the review! It is so appreciated.So pleased you love you lights.
Lovely but...
This is a beautiful item. I am pleased with it. Unfortunately. I haven't seen it lit up yet because the screw in the battery compartment is so tight, I can't unscrew it. I'm hoping someone will be able to help with this. Please consider this issue in future.
4 March 2026
Reply from Sparkle Lighting
Hello, Thanks for the review. Have you managed to get it open yet? Warm wishes Thalia
Excellent …Robin ornament that lights up.
My elderly mum loves the Robin that lights up. It is easy to turn on and off and is really bright. Mum loves using hers as a night light. It’s so pretty and helps her to get off to sleep. The delivery was very prompt. Thank-you!
2 March 2026
Reply from Sparkle Lighting
So pleased your Mum loves her robin. Thanks so much for the lovely review.
New customer and very happy.
Easy to order, delivery on due date, nice contacts between order and delivery. Stunning items, very happy. Will use again and recommend.
27 February 2026
Reply from Sparkle Lighting
So pleased you were so happy with everything. I really do appreciate getting reviews like this. They make such a difference. Thank you
Beautiful lights
23 February 2026
Reply from Sparkle Lighting
So pleased you love your lights. Thanks so much for the review.
Reply from Sparkle Lighting
So pleased to hear it. Lights do make such a difference. Thanks so much for the five star review, it is so appreciated and makes such a big difference to our small business.
Not great unfortunately
Not great unfortunately. Lights make a loud buzzing noise so I can’t use them as worried they are not safe. No reply to multiple emails sent. Disappointing. I note another review mentions these same issues so not a one off.
23 February 2026
Unprompted review
Reply from Sparkle Lighting
Hi Kerry, I am so sorry to hear this as we always try to get back to our customers in 24 hours. I wonder if your email went to my junk. Could you send a video showing the problem and I will sort this for you? I just need your full name and ideally the order number. Warm wishes Thalia x
Reply from Sparkle Lighting
So pleased you love your lights! Thanks so much for the review. x
Reply from Sparkle Lighting
So pleased to hear you love your fairy lights! Thanks so much for the review, Thalia x
Reply from Sparkle Lighting
Thanks for the lovely review. It makes it all worth while.
Faulty plug /ornament
I received my sparkle light unfortunately it was faulty Thalia as sent out a replacement plug which also doesn’t work I have sent a video to confirm it’s faulty and requested a full refund if I ever get a reply from my emails
14 January 2026
Unprompted review
Reply from Sparkle Lighting
Hi Lyn, This is all now sorted and a refund has been issued.
Reply from Sparkle Lighting
So pleased you love your lights! Thanks so much for the review. :)
My purchase arrived promptly and the…
My purchase arrived promptly and the item is lovely
5 January 2026
Reply from Sparkle Lighting
Thanks so much for the review and so pleased you love your lights.
I purchased a battery operated string… good
I purchased a battery operated string of confetti, multicolored lights, which is now on my mantelpiece replacing my Christmas white lights. It really looks beautiful and I’m so glad I made this purchase- really worth it.
5 January 2026
Reply from Sparkle Lighting
The confetti fairy lights are so pretty and perfect to use all year. Thanks so much for review, they make such a difference to a small business like Sparkle. So appreciated.
Beautiful lights
Beautiful lights arrived quickly and would definitely buy again! Was influenced by Sarah and her school cottage!
2 January 2026
Reply from Sparkle Lighting
Amazing! Sarah uses fairy lights all year beautiful. Thanks so much for the review.
Excellent product & delivery
Great set of lights, arrived safely packaged and quickly
29 December 2025
Reply from Sparkle Lighting
So pleased you are happy with your lights! Thanks so much for the review, it is so appreciate and makes a big difference.
Reply from Sparkle Lighting
Thanks so much for the review Isabel! So appreciated and so pleased you loved our choice of lights.
Incredibly beautiful lights
I have ordered two sets of confetti lights. The first set took a long time for the courier to deliver them so I chased this and the owner Thalia contacted them and let me know when delivery would take place. She was extremely helpful. The second set arrived quickly. They are the most beautiful lights I have ever purchased. They look stunning too in sunlight as the glitter disks sparkle. First class product from a Ist class company.
18 December 2025
Unprompted review
Reply from Sparkle Lighting
Thank you for your review Sandra! Getting reviews like this, makes me so happy. I am so pleased you love your confetti fairy lights.
Thank you Thalia
Had an issue with a faulty set of tree lights, Contacted Thalia who was so helpful and replaced the item immediately. Can’t fault this exceptional customer service,
16 December 2025
Unprompted review
Reply from Sparkle Lighting
Thanks for the review Fiona! So pleased we got you sorted.
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