Sparrow Reviews 255

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Since the first contact Sparrow team acted in highly professional manner. They provided me with listing to choose what I want and updated me frequently about room status from my wish list. Contact wit... See more

Rated 5 out of 5 stars

Sparrow Team from Karine, Oren and Emily have been focused, capable and efficient in ensuring that all parties were be having fulfilling arrangement. Sparrow as a platform I thought has good market r... See more

Rated 5 out of 5 stars

I didn't have much expectations at first, when a real estate agent friend share this new startup with me. But I'm thorough impress with Sparrow and their staff team's tentative support for me. th... See more

Rated 4 out of 5 stars

This last transaction went more smoothly; its a nice way to find people for the room. I've referred several others to use this platform as well. The people at Sparrow are great at making suggestions b... See more

Company replied

Company details

  1. Home Stay
  2. Apartment Letting Agency
  3. Online marketplace
  4. Estate Agent
  5. Property Rental Agency

Written by the company

Sparrow is a purpose-driven homesharing platform and community that makes it easy, safe, and enjoyable to share space. Our vision is a world where people live better together. We're on a mission to create exceptional shared living experiences.


Contact info

4.8

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

Thank you!

Sparrow's staff is helpful, kind, efficient and proactive.
I appreciate their effort to make rental process user friendly. Sparrow’s way of doing business is well organized, transparent and easy to follow.
Thank you for your support!
Vanja

29 January 2024
Rated 4 out of 5 stars

I had a renter after signing a rental…

I had a renter after signing a rental agreement with me, two days before he was supposed to move in suddenly backs out, this shows Sparrow should make a rule that after signing a final agreement, the landlord should be compensated, if the renter suddenly backs out at the last minute, now I am left without a renter, very disappointing

6 January 2024
Sparrow logo

Reply from Sparrow

Hi Gautam,

We appreciate your feedback here and empathize with your experience.

Our process and system immediately sends out payment requests for rent after an agreement is signed. We do not stop or halt searching for renter applicants until you receive your payment. In other words, the room or living space is not officially reserved until you have received a payment.

While we hope that 100% of renters who sign an agreement will honour the agreement and immediately proceed to the payment stage, it can certainly happen where plans change last minute.

In this case, it was the result of this renter not being allowed to have overnight guests and therefore not wishing to proceed with the living arrangement.

We are doing our very best to find alternative options and have not stopped just because the agreement was signed.

We hope you understand and value you as a host of Sparrow.

Rated 5 out of 5 stars

Easy to use

Using Sparrow was great! They found me a very nice housemate and went through many precautions to make sure of this. Russell, my agent, is very helpful and easy to work with.

29 December 2023
Rated 1 out of 5 stars

Sparrow lies a lot

Sparrow lies a lot. They say things that are not true. I have to pay an extra $400 than what I was told and still don't get it, food, laundry, soap, etc.

15 December 2023
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Reply from Sparrow

Hi Rita,

We're sorry to hear this. The homeshare agreement very clearly outlines everything included. None of the agreements include food provided. As for an extra $400 being paid extra, where are you seeing this? We facilitate all rent payments, therefore, we would know and have visibility into anything beyond what was outlined.

Our team is available and ready to help rectify any confusions. Our goal is to ensure you have a positive homeshare experience. As it stands, this review is simply a false accusation.

We will work with you to better understand your experience and do our best to aid as best we can.

Team Sparrow

Rated 5 out of 5 stars

Sparrow‘s friendly staff assisted me…

Sparrow‘s friendly staff assisted me in every way possible to find a match I want to say Thank you! You all go over and above with the service you provide and I’m truly grateful The steps you take to assure that the platform for finding Boarders is Safe , Secure and Reliable
Which gives me peace of mind
Thanks! Again
Tessia Hill 😊

30 November 2023
Rated 5 out of 5 stars

Efficient service

My listing had been up for less than 8 days when I got matched. I love that they conduct Background and credit checks on the prospective renter, and also ask for Security deposits. They also try to match according to personality and preferences. I don't know of another platform that takes care to do this

29 October 2023
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with sparrow.In just a day i was matched and found an ideal place that i can call home away from home.Katie and Jade made sure that i had all the information i needed at any time. Thank you Sparrow.

9 October 2023
Rated 5 out of 5 stars

Best experience of my life!

Honestly Sparrow was a fantastic experience. I was very well taken care of from start to finish.

I was paired with a sweet elderly lady in Plateau Montreal. I can't believe it but now we became very close friends; we regularly go for walks and have coffee together.

Sparrow not only helped me find housing but also helped me make a new best friend!

1 October 2023
Unprompted review

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