SpatialOnline Reviews 

651
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally competitive pricing, noting substantial savings compared to other major retailers, alongside swift and reliable next-day delivery services. People also mention the helpful communication, friendly staff support, and an altogether smooth purchasing process whether shopping online or visiting the physical store. However, some people mentioned occasional delivery inconveniences, such as restrictive courier schedules, minor transit delays, or parcels arriving slightly later than originally anticipated. A few reviewers also noted frustrating experiences regarding significantly delayed orders or packages being left outside without proper notification or ringing the doorbell.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt next-day arrivals,... See more

Product

Clients share positive opinions on product quality, frequently praising the great prices and items arriving... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and significant... See more

Service

Consumers find service to be positive, highlighting very efficient deliveries and good communication... See more

Order

Reviewers mention positive feedback about order, noting a simple online process, helpful updates, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After ordering this TV from Another online retailer and being let down with delivery twice and then the wrong item being sent. I found it on Spatial Online. Although £30 dearer order and they were sp... See more

Rated 5 out of 5 stars

Incredible experience with Spatial. I had shortlisted 3 TVs and they had them all in stock for me to see in person. Gary was straightforward, had brilliant knowledge and just gave me the facts. That e... See more

Rated 5 out of 5 stars

You will find it difficult to buy this old model C2 Miele Vacuum Hover else where at this price of £209 including next day free delivery. The Old model has a better build than the new models which is... See more

Rated 5 out of 5 stars

I found my whole experience with Spatial on line was a pleasure , This was, for me , my first experience of buying on line. From my initial phone call to enquire about their product , where I spoke t... See more


Company details

  1. TV shop
  2. also in
  3. Audio-visual equipment supplier
  4. Electronics store
  5. Hi-fi shop
  6. Home audio shop
  7. Home Theatre Shop

Written by the company

Premium Audiovisual Equipment Retailer Tel: 0345 557 7334


Contact info

4.8

Excellent

TrustScore 5 out of 5

651 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(651)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast delivery was GREAT.

Fast delivery was GREAT.
Not happy that it wasn't packed at all . It was sent in its box . Anyone could have taken it from my doorstep had I not been in to receive it .
Bear in mind IT WAS A FAN ...and they are very rarely available atm .

13 July 2026
Rated 5 out of 5 stars

EXCELLENT customer service from…

EXCELLENT customer service from Spatial. I had spent 4 hours searching online for what was probably the last portable AC in the country. After speaking to a Spatial employee, I ordered the unit right away and it arrived the very next day. Super impressed!

3 July 2026
Rated 5 out of 5 stars

Great price

Great price, more than £80 cheaper than elsewhere plus free next day delivery. Simple ordering process online and kept me informed throughout. I can't recommend highly enough. Thank you, Spatial!

7 July 2026
Rated 2 out of 5 stars

32” Phillips 6800 smart tv

Purchased a new Phillips smart tv. It’s just okay! Tried to download Disney and Now apps to no avail. Whilst it’s suppose to be a new tv it feels like an old clunky outdated operating system. I have had to purchase a fire stick to see if I can put on the apps I want. Very underwhelming and possibly heading for bin.

After my review I was contacted by SpatialOnline, saying they only sell the TV’s! and I should not have given them 2 stars and would I edit my review! Well here goes and I would like to add this is only about the performance of the 32” Phillips 6800 series TV I purchased, this is to help anyone else buying this product. The operating system is run by Saphi (never head of them before and understand why) you can only add apps that they have already preloaded, which is totally inadequate. I purchased a fire stick and can now load the well known apps like Disney and Now TV. SpatialOnline did offer to take back the item for a full refund but I had already paid for the fire stick and it’s a hassle, thankfully the fire stick resolved my problem. If you purchase this TV in my opinion you will need to fork out more money for an app upgrade. If i had known this at the point of sale I would have purchased a different TV. This is in no way a reflection on the sellers.

6 July 2026
Rated 4 out of 5 stars

Well done

Ordering was simple and excellent price. Very good delivery with good communications and on time - only downside was damage to the packaging.
The goods inside were all OK.

2 July 2026

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