Really quick and excellent customer service. A paint colour arrived that wasn’t quite what I was expecting and they were so helpful and sent another colour free of charge via next day delivery so I ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide selection of products and reasonable prices. We had a small delay in receiving our order when Royal Mail lost our parcel en route - not Specialist Craft's fault, but they helped to resolve the... See more
Company replied
I was given the Artist range oil painting brushes by a colleague and I was impressed by their quality and the stability of the paint on the brush. They feel very controlled and smooth when painting, a... See more
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My initial order was lost by the courier (no fault of Specialist Crafts). Replacement orders were rapidly organised and I was updated by email of their progress. Everyone I spoke to in customer servic... See more
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Company details
- #21 of 30 best companies in Art supply shop
- #43 of 60 best companies in Craft shop
- #16 of 29 best companies in Educational Supply Shop
- #9 of 16 best companies in School Supply Shop
Written by the company
We are a leading supplier of Art, Design and Technology resources to educational establishments, students and artists worldwide. Our extensive range includes over 28,000 products, including our own brand, offering high-quality art materials at sensible prices. Our in-house experts continuously try, test, and develop the range, staying ahead of the trends to ensure you have access to the latest products and techniques. Here at Specialist Crafts, we have over 100 years of experience supplying the highest-quality materials at excellent value for money and providing exceptional customer service from our distribution centres in the UK, Ireland, and Dubai.
Contact info
Hamilton House, Mountain Road, LE4 9HQ, Leicester, United Kingdom
- 0116 269 7711
- orders@specialistcrafts.co.uk
- specialistcrafts.co.uk
4.7
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Prompt Delivery
11 March 2026
Reply from Specialist Crafts
Thank you for taking the time to leave the review Nicola.
We are glad you receive your orders in a timely manner
Came very quickly in like 2 days
Came very quickly in like 2 days, very affordable for A level NEA Dt project
11 March 2026
Reply from Specialist Crafts
Thank you for the kind review Kayde.
Good luck with your project!
Reply from Specialist Crafts
Thank you Khasan for your kind review
Prompt Response to an issue with Delivery
You know how good a company is when there is an issue with your delivery and have to contact customer service. On this occasion Astra at customer service was very apologetic and sorted out my issue straight away the day I contacted the with my issue and sent out a missing item from my order with next day delivery. I couldn’t ask for anything better than the service I received thank you.
9 March 2026
Reply from Specialist Crafts
Thank you for taking the time to leave a review Liam!
Your kind words are much appreciated and will be passed on to Astra who always aims to please.
Sorry for the initial delivery issue but glad we put it right quickly for you.
It is a good company
It is a good company. The products are a high quality and the delivery is fast
5 March 2026
Reply from Specialist Crafts
Thank you for leaving a review Linda. We're glad you find our deliveries quick and products of high quality
Thanks again
Very rapid supply of goods
Very rapid supply of goods. Packaged in a fully recyclable way. No plastic waste
5 March 2026
Reply from Specialist Crafts
Thank you for leaving this review. We aim to deliver quickly, keeping our environmental impact as low as possible
Brilliant service
Brilliant service! Easy to navigate the ordering system. Fast processing and speedy delivery. 👏🙂
18 February 2026
Reply from Specialist Crafts
Thank you Louise. We're happy to hear that your experience was seamless and the delivery was quick. Thanks again you for your feedback!
Got what I needed the very next day
Got what I needed the very next day. all safe and secure.
17 February 2026
Reply from Specialist Crafts
Thank you for leaving a review Teresa! We're glad your order arrived quickly and all in order
Thanks again
Fast and efficient service
Fast and efficient service, great for a wide variety of materials.
Helpful customer services staff, would recommend.
18 February 2026
Reply from Specialist Crafts
Thank you for taking the time to leave a review!
Our customer service team pride themselves on being as helpful as possible so we really appreciate your kind words.
Great quality products
Great quality products, fast delivery and reasonable delivery charges.
18 February 2026
Reply from Specialist Crafts
Thank you for leaving your positive feedback Stuart! We're happy to hear you found our products of great quality and we provided quick delivery to you.
Thanks again
Very happy online customer
I placed my online order on a Sunday morning and received it on the Tuesday (using the free delivery option). No issues with any of the items I ordered and super quick delivery. For me, a really positive experience all round :)
16 November 2025
Unprompted review
I've been using your galway…
I've been using your galway outlet,everytime I ordered out of stock !
They gave me my money back and when the ply came in they would give it me free of charge which they did.ordered again same thing it would be in stock within a week.Two weeks went bye no product or communication.complained again wa
s told not in stock yet it's out of there control,well yes I can accept not there control but not to leave the customer in the lurch for the second time,they did say they would issue a full refund that was three weeks ago and still waiting,It 50euro I'm a one man small business trying to make a bit of extra cash.but its companys like you are destroying us due to your incompetence im having to go through PayPal to get my money back.i gave you one star couldnt Give less I would not recommend anyone to buy anything from specialist crafts based on my experience with there Galway site
21 July 2022
Unprompted review
Good communication and excellent service
4 August 2021
Unprompted review
Impressed. Great Support Team
Impressed with the products and the Support team Lauren & Iwona. There were a couple of minor issues that the Support team got cleared up very quickly without a problem.
Will certainly be using again.
Would be great if the website showed the status of your order (pending, dispatched etc) instead of just ‘processing’ but that’s just a minor thing.
18 June 2021
Unprompted review
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