The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding levels of service, 10 years in and our Hot Tap keeps working perfectly. Zip have gone above and beyond on two separate occasions when called out to service our tap (did I mention 10 years... See more
Company replied
Communication was excellent throughout the process. The technician Billy was very competent and carried a difficult installation without any fuss to a very high standard. We have another cool/hot... See more
Company replied
Had a Zip tap for well over 20yrs now, and we had a new kitchen fitted and up upgraded our Zip tap, Peter the engineer was great, nothing too much trouble, on time, good communications all along the w... See more
Company replied
Company details
Written by the company
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Contact info
Norfolk, United Kingdom
- 0345 6 005 005
- specify.zipwater.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The engineer who came on 8th April…
The engineer who came on 8th April broke a part. He did not notice. The tap leaked causing extensive damage. The second engineer who came on 27th April replaced the part photographed the damage and said he would report it. We have not heard anything since.
8 April 2026
Reply from Zip Water UK
Good morning Sandra,
I hope you're well,
I do apologise for the delays with getting a resolution for this issue.
I can confirm that the area manager, Paul, will be contacting you today to resolve this.
Kind regards,
Bradley
Andrew service rep knowledgeable and…
Andrew service rep knowledgeable and pleasant and tidy
31 March 2026
Unprompted review
Reply from Zip Water UK
Good morning Richard,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that Andrew provided the professional service that we aim to provide! I will make sure this is passed onto him and his manager!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Kirti,
I hope you're well,
Thank you for this great review!
I'm glad to hear that we were helpful and efficient in our most recent interaction! I will make sure that our staff are recognised for their hard work!
Kind regards,
Bradley
Professional and polite
23 April 2026
Reply from Zip Water UK
Good morning David,
I hope you're well,
Thank you for this fantastic review!
I'm glad to hear that we could provide you with the professional and polite service that we aim to deliver!
We will continue to meet this standard of service!
Kind regards,
Bradley
Service engineer that wants to give great service as opposed to a quick getaway.
Upfront communication and excellent, diligent service engineer. Michael ensured the job was done correctly as opposed to done quickly.
Even replaced the shelf on completion
27 April 2026
Unprompted review
Reply from Zip Water UK
Good morning Graham,
I hope you're well,
Firstly, thank you for this brilliant review!
I'm very product to hear that Michael delivered the outstanding level of service that we expect of our engineers, I will make sure this is fed back to his manager!
Kind regards,
Bradley
Reply from Zip Water UK
Good afternoon Michael,
I hope you're well,
Thank you very much for this brilliant feedback.
I'm glad that we could provide you with a good service overall, and we will keep working to change this to great service!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning,
I hope you're well,
Thankyou for this brilliant review!
I'm glad that our engineer could deliver the punctual service we aim to provide, I will make sure this gets passed back to their manager!
Kind regards,
Bradley
Knowledgeable engineer
Knowledgeable engineer, identified the fault with the unit immediately and resolved the problem.
15 April 2026
Reply from Zip Water UK
Good morning Tony,
I hope you're well,
Thank you for your great review!
I can see that this was one of our subcontractors, Catershield, that attended. I will make sure this feedback gets passed onto them to praise their engineer!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Anne-Marie,
I hope you're well,
Thank you for this great review!
I'm glad to hear that you always have such a positive experience with our engineer Scott, I will make sure this gets passed back to his manager!
Kind regards,
Bradley
The machine was replaced
The machine was replaced, and the old, damaged unit was left for collection the following day. Unfortunately, the collection was delayed by nearly two weeks. While the first engineer refused to take the machine before I could even speak with him, a second, more helpful engineer arrived the following day and successfully removed it.
3 April 2026
Reply from Zip Water UK
Good morning Adrian,
I hope you're well,
Thank you for taking the time to provide us with this feedback!
I do apologise for the delays with the collection. I will ensure this is reviewed as we do not wish to cause these sort of delays or issues.
Thank you for your patience in this matter, I'm glad that we were able to resolve this in the end.
Kind regards,
Bradley
Very helpful and friendly over the…
Very helpful and friendly over the phone, got an appointment booked, engineer prompt, efficient and issue resolved.
11 April 2026
Reply from Zip Water UK
Good morning Fay,
I hope you're well,
Thank you for this fantastic feedback!
I'm very glad to hear that our team were helpful and friendly, and everything was dealt with in an efficient manner! I will make sure this is passed back to our team!
Kind regards,
Bradley
Great company and services
The company communicated that my boiler was due its service. Booking a service was straight forward and I was kept up to date re the visit.
On the day of the service the engineer made contact with me with his arrival time.
The service itself was very thorough.
During the invoicing process I mistakenly over paid. I contacted the company and was repaid within weeks.
10 April 2026
Reply from Zip Water UK
Good morning Peter,
I hope you're well,
Thank you for this great review!
I'm very glad to hear that the service booking was communicated effectively and the job itself was thorough and to the standard we expect. And also that our accounts team resoled the issue with the overpayment efficiently.
As always, we will aim to keep up this level of service, and hope that we can continue to serve you to the best of our ability!
Kind regards,
Bradley
The lady on the phone and engineer were both brilliant
The lady on the phone was very helpful and informative, gave me brilliant advice.
The engineer was very good polite and done a great job.
One very satisfied customer.
Thank you very much.
10 April 2026
Reply from Zip Water UK
Good morning Mr Sardar,
I hope you're well,
Thank you for this fantastic review!
I'm very glad that Wendy and Karam delivered this high quality service that we aim to provide to all of our customers! I will make sure this feedback is passed onto their managers so that we can praise their positive attitudes!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Robert,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that we provided the prompt and efficient service we aim to deliver! I will ensure this is fed back to our team so that we can aim to consistently deliver this!
Kind regards,
Bradley
Professional Service
Easy to book, went out of their way to get appointment booked when it was convenient for us. Engineer was friendly, professional and very knowledgeable.
9 April 2026
Reply from Zip Water UK
Good morning Jill,
I hope you're well,
Thank you for taking the time to leave us with this great review!
I'm glad to hear that our booking system was straightforward, and that we were able to find a mutually suitable date. It's also great to head that the engineer delivered the high level of service that we expect!
We will aim to continue to deliver quality customer service like this moving forwards!
Kind regards,
Bradley
Great Service
Very friendly & helpful telephone support, unable to resolve the problem remotely so engineer sent and repaired the fault. Excellent service.
8 April 2026
Reply from Zip Water UK
Good morning Nick,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that our service team are providing the friendly and helpful service that we set out to deliver! We will aim to keep this up!
Kind regards,
Bradley
Service engineer Sophie Peaker was very…
Service engineer Sophie Peaker was very helpful and knowledgeable
24 March 2026
Reply from Zip Water UK
Good afternoon Gillian,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm very glad to hear that Sophie provided such a great service on her visit, and I will make sure that this gets passed onto her manager!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Jennifer,
I hope you're well,
Thank you for this brilliant review!
I'm glad that everything went ahead as planned for you! Hopefully we can continue to deliver this "no-nonsense" level of service going forwards! I do however notice that the review comes with a 1 star rating which contrasts to the comments you left?
Kind regards,
Bradley
Efficient and friendly service
30 March 2026
Reply from Zip Water UK
Good afternoon Jeremy,
I hope you're well,
Thank you for this brilliant review!
I'm very proud that we could deliver the efficient and friendly service we set out to provide! We will aim to keep this up going forwards!
Kind regards,
Bradley
Friendly professional engineer
7 April 2026
Reply from Zip Water UK
Good morning Hilary,
I hope you're well,
Thank you for this fantastic review!
I'm glad that our engineer Lewis delivered the friendly and professional service we aim to provide to our customers!
I will ensure this is passed back to him and his manager!
Kind regards,
Bradley
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