Specs at Home Reviews 

443
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's helpfulness, efficiency, and genuine care in assisting people with their needs. Many appreciate the high-quality products, including frames and lenses, often described as outstanding and a perfect fit. Reviewers also frequently note the very reasonable and affordable pricing, often significantly cheaper than other retailers. The ordering process is consistently easy and efficient, with many customers receiving items quickly, often within days or even the next day. People commend the company for its excellent communication, proactive problem-solving, and reliable delivery, ensuring a smooth and satisfying overall experience.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, fit, and value of... See more

Service

Customers had positive experiences with service, describing it as very good, helpful, thoughtful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting competitive and very... See more

Order

Clients share positive opinions on order, highlighting the ease of online ordering and the swift processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more


Company details

  1. #1 of 7 best companies in Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

443 reviews

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4.9

All reviews

(443)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kashan was amazing

Kashan was amazing. Seriously. Really personal service and I will be buying all future purchases from here. Can't recommend enough.

25 April 2025
Rated 5 out of 5 stars

I am a very satisfied customer

I am a very satisfied customer. I had prescription sunglasses made by Kashan. He answered all my queries patiently and thoroughly although all the exchanges were by phone (I live in Liverpool). He spent more time explaining the different options than the average high street optician. I also ordered some frames which were delivered in record speed. I would have no hesitation in dealing with him again.

8 April 2025
Rated 5 out of 5 stars

exceptional customer service-

exceptional customer service- Simply the best!! 3rd time i've now used Kashan. Nothing is too much trouble and so efficient. He ordered the glasses i was looking for from manufacturer and I had them posted from him all within a few days- Always kept me up to date with progress of order. Totally outstanding. Will certainly use again. A pleasure to deal with.
Thanks
Fiona

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service and Support

I recently purchased a spectacle frame from Specs at Home, and I couldn't be more impressed! The customer service was outstanding – incredibly responsive and supportive. My order was delivered on time before my travels, thanks to the dedicated and efficient staff. I will definitely use their services again and highly recommend them!

2 April 2025
Rated 5 out of 5 stars

The service I received was brilliant

The service I received was brilliant. I needed some frames for my son in a hurry and Specs at home kept me updated on my order and went above and beyond getting them to me as quickly as possible. Couldn’t fault the service.

1 April 2025
Rated 5 out of 5 stars

Great company

Kashan was very helpful with my order. I purchased a pair of sunglasses with specific delivery and needed them as soon as possible. I was ensured that it would arrive within a certain time frame and they did. I appreciated the reassurance and communication. Thank you again for your help. Recommended this shop.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Best service ever

Only needed replacement frames and found them on this site. Had a callback from the team to check if I needed support. Item purchased and delivered super quick. Highly recommended

25 March 2025
Rated 5 out of 5 stars

Great service

Great service. Unbelievable prices. My regular opticians wanted £50 for a replacement nose piece, whereas you have charged me approx £90 for a complete frame. Awesome.

21 March 2025
Rated 5 out of 5 stars

Exceptional Customer Service

The phone is answered promptly and Kashan is efficient, friendly and helpful. The prices were very reasonable too! Will be happy to purchase from this business again in the future.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I recently ordered some Jaeger frames, which I had difficulty sourcing elsewhere. Kashan was absolutely first class in both responding to my E mails and also in locating the said frames for me. The frames, which were at a very good price, were despatched by Royal Mail Special Delivery and I now have them exactly as described. Based on my experience, I would have no hesitation in recommending SpecsatHome. A pleasure to do business with!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing Experience and Great…

⭐️⭐️⭐️⭐️⭐️ Amazing Experience and Great Quality Products!

I recently purchased two pairs of Ray-Ban sunglasses from this shop, and I couldn’t be happier! The shopping process was smooth and user-friendly, with plenty of options to choose from. The sunglasses arrived quickly and were packaged securely to prevent any damage during shipping.The quality is absolutely top-notch—authentic Ray-Bans that fit perfectly and look stunning. Customer service was also exceptional, responding promptly to my questions and making the entire experience seamless.

If you’re looking for high-quality products and excellent service, this is the place to shop. I’ll definitely be coming back for future purchases.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a spare pair of glasses a week ago and have received them today. This was by far the best online experience I've had with any optician website. I had a query on the day I ordered them, so I sent an email and received a phone call immediately from optician. Also the price was unbelievable. This will be my go to place for glasses from now on.

23 December 2024
Unprompted review

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