Specs at Home Reviews 

435
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and friendly service, often highlighting the staff's helpfulness and professional approach in handling orders and repairs. Many people appreciate the outstanding quality of the products, including frames and lenses, which are frequently described as perfect fit and stylish. Reviewers are particularly impressed with the affordability, noting that prices are often significantly lower than high street retailers, providing excellent value. The delivery service is consistently fast and reliable, with many customers receiving their orders quickly and well-packaged. The overall ordering process is described as easy and efficient, contributing to a highly positive customer experience.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent quality and value of the... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that the prices are very... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of online ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more


Company details

  1. #2 of 8 best companies in Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

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4.9

All reviews

(435)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXCELLENT

I found specs at home on google I got in touch by what's app message within no time I had a reply from Kashan regarding a pair of glasses I enquired about the customer service is excellent I received and very fast postage Kashan was very professional, and very pleasant to talk to when he rang me very highly recommended company thank you Kashan

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A fast friendly service

A fast friendly service to supply a new frame to replace a damaged frame. From telephone order to delivery by post just 4 days. Price was extremely reasonable!

19 March 2026
Rated 5 out of 5 stars

customer service and quality

The customer service and quality of frames are excellent! I have a complex prescription so there was some back and forth and all the advice and care to ensure everything was accurate made the whole experience extra special, I would not hesitate in recommending to anyone.

17 March 2026
Rated 5 out of 5 stars

Excellent service and value for money

Even at age cheapest price on the highstreet, Specs at Home still came in at £50 less. Ordering was easy and delivery very fast, with excellent packaging. I would definately recommend and use agin. Thank you!

10 March 2026
Rated 5 out of 5 stars

Stepper petite frames…

I received some Stepper frames from Specs at Home. I am a petite size so it is difficult for me to find glasses small enough on the high street. The glasses I received were a perfect fit and a very good price being £50 cheaper than in a shop. The frames arrived within days along with a lovely case. Thank you.

3 March 2026
Rated 5 out of 5 stars

Great range. Amazing price!

Had the glasses I was looking for - updated version too. Great price. In perfect condition on arrival and in designers case.
Got exactly what I wanted for a fraction of the price. Thanks!

11 February 2026
Rated 5 out of 5 stars

Purchase of Stepper Frames

Very easy and helpful company to deal with and competitive pricing. The frames arrived as described, packed extremely well in an almost indestructible compartmental box. All in all very pleased.

1 March 2026
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. I had a gent called Kashan who was unbelievably helpful throughout each process of the order.
My specs arrived today, are a perfect fit and the vision is that good, i’ve realised that my original pair i bought from a popular opticians may of been wrong. Will be purchasing a second pair from these guys for sure!!

21 February 2026
Rated 4 out of 5 stars

Care of team…

The prices is what drew me to the company. Had a small issue with shipping and contact info. Once i got ahold of the customer service they immediately rectified both situations with speed and care!! And my glasses were mailed. I would definitely recommend the company. Thank you!

20 February 2026

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