Spelshop Reviews 

763
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought Mage Knight: Ultimate Edition as I could not really find it anywhere else. The price + shipping was actually cheaper than just the game on Amazon. It made it to my doorstep in a couple of day... See more

Rated 5 out of 5 stars

first time I ordered from Spelshop. I received the game within 48 hours of my order. Well packaged. A very small game ,extremely difficult to find! Very extensive selection of games,seems mainly... See more

Rated 5 out of 5 stars

The package was delivered very fast (less than a week to Slovenia, during Christmas, no less) and I loved the fact, that instead of bubble wrap and other plastic waste, the game was protected by used... See more

Company replied

Rated 5 out of 5 stars

Product was exactly as requested. Shipping from Belgium to US arrived within two weeks, pretty quick! Product was packaged tightly and sealed well, which was important because it was dropped off outsi... See more

Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

763 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(763)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Is ok if u get a game and everything is ok, but if not u have a problem

As i see on previous reviews, if there is a problem, they don't answer on mails.
It's ok if u get a game and everything is ok, but if not u have a problem, so beware.

Edit after reply:
This was 2 months before Essen, and I still didn't get any reply or help on my issue.

5 August 2023
Unprompted review
Spelshop logo

Reply from Spelshop

Our appologies for the delay and all inconvenience caused. Normally we leave every year with our whole team for Essen and place a message our store and webshop is completely closed. Because this year 1 employee stayed behind we decided to just place a message shipments would be processed slower as usual and tried to ship out what was possible. Unfortunately we received a lot more orders as expected and many customers visited the store during this period (and with only 1 employee that means no orders can be packed while we are helping them). As a result a lot more orders as expected were delayed and it also took some time to catch up when we got back. The employee that was left behind also decided to completely focus on shipping out orders to avoid as much additional questions as possible as the customer support system was also overflooded with Lorcana preoders.

I have to admit we completely misjudged the situation and we understand this caused a lot of frustrations. We decided to again completely close the webshop next year during the Spiel fair to avoid these problems in the future. This way it is clear no orders will be shipped out during that period and we hope this will avoid a lot of frustration.

Our deepest appologies for this situation.

Rated 1 out of 5 stars

I didn't receive the order and they no longer respond to emails

I bought it, PAID for it, didn't receive it and they don't give a refund.
I DIDN'T RECEIVE THE ORDER!!!
They no longer respond to emails.
I will never buy from your store again and I will open a legal complain.
I didn't receive them and they don't respond to emails. I've been buying in international stores for over 15 years and I've never had any problems (I buy about 20 times a month) this is the first time I haven't received something.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, as ordered, to the netherlands. Some other shops apparently discover they are out of stock after ordering... not the case here

29 August 2023
Rated 5 out of 5 stars

Great place to buy board games

It was my second experience with Spellshop and I have to say - they don’t disappoint. They shipped the games quite fast and delivery reached me in a few days; packaging was neat and tidy and both games were in perfect condition.if you are having doubts about ordering from Spellshop, I would say that there’s no need for it, because they are awesome!

30 August 2023
Rated 4 out of 5 stars

Very good service

Very good service. Bought a boardgame online on their user-friendly website and it was delivered without any hiccup a few days later. The content was complete and in perfect condition. The box had some minor sunbleach on the side though.

27 August 2023
Rated 5 out of 5 stars

Bought a game -- was not dissapointed

Bought Mage Knight: Ultimate Edition as I could not really find it anywhere else. The price + shipping was actually cheaper than just the game on Amazon. It made it to my doorstep in a couple of days -- which was surprising as though I live in Europe, I do live quite a bit away.
There was a brief lack of communication, as I did not receive a tracking code straight after purchase, but that was quickly remedied by emailing customer support (and the game basically arriving the day after my email).
10/10, would buy again.

24 July 2023
Rated 5 out of 5 stars

Great Sellers!

Accurate description and quick delivery. The people were friendly and quick to respond to requests. Thank you so much!

3 July 2023
Rated 5 out of 5 stars

A great board game store

Big selection of board games and accessories, quite often I'll find things that are a bit more difficult to find elsewhere (like that specific expansion, or under-the-radar game). Delivery is fast, and everything I've bought has been packed neatly (the occasional Haribo inside the box will always make me chuckle). In a couple of cases that I've needed to contact them, the team has been very responsive, addressing effectively any question. The overall impression I'm getting is that the owners are really into the hobby, pouring their passion onto their business. Highly recommended!

1 June 2023
Spelshop logo

Reply from Spelshop

Thank you for this wonderful feedback!

Rated 4 out of 5 stars

Review request instead of on time delivery

I'd suggest you make sure your customer gets the product before asking for a review.
Side note: it was supposed to arrive til yesterday tops.
Apart from that the acquistion from your shop was very easy and clear.
Hopefully I will be able to change the review anytime soon.

PS:
The parcel arrived with some delay (7days) partially due to a local festive day (1) but the traceability was really subpar with temporary unknown time of delivery or location.
I am fully aware that that has to do with the company in charge of the delivery, yet some quicker replies from the Spelshop.be Team would be very welcome, hence the change to 4* instead of 5.

Kind regards

25 May 2023
Spelshop logo

Reply from Spelshop

Hi,

To make sure we don't select the customers who receive the invites they are sent by Trustpilot. They contact customers after several days. For international shipments it is possible the package didn't arrive yet and in this case there also has been a National Holiday in this period that they don't take into account.

I checked the tracking of your shipment and they indeed apologise they didn't meet the timeframe for the delivery. Unfortunately this can happen, but the package is still on track to you.

Rated 5 out of 5 stars

Recommended!

My first purchase here... Web site easy to navigate, with lots of information on games. I like it very much in contrast to some "modern" sites with lots of fluff and no useful information. I got the english version of the game I was after. Games descriptions are perfectly organized with all relevant information. Order was dispatched and delivered very quickly indeed! Highly recommended!

1 May 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look