While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the overall user experience, highlighting the enjoyment of the games and the quick loading times. Many people appreciate the variety of available games, including slots and sports betting, and find the platform engaging and fun. The website's layout and bonus features are also often mentioned positively. However, some people were dissatisfied with the payment processes, specifically mentioning difficulties with withdrawals and uncredited deposits. The customer service also received mixed reviews, with some users reporting helpful interactions while others experienced unhelpful responses or chat closures. Additionally, some customers found the website confusing to navigate initially and expressed concerns about bonus wagering requirements.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with many reporting difficulties and frustrations.... See more

Website

People report ambiguous experiences with the website. Many customers praise the site's layout, ease of... See more

Product

Consumers find the product to be ambiguous. Many reviewers praise the games, slots, and sports betting... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers report having a great experience,... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the helpful, kind,... See more

Based on these reviews

Rated 4 out of 5 stars

I like the site but it's hard to figure out the bonuses on the site. It's great for available games and options for slots and sports though!

Company replied

Rated 4 out of 5 stars

Just joined the site, so far having a great experience. Good bonuses !

Company replied

Rated 4 out of 5 stars

Thanks for giving me this opportunity so the experience i have worked with winpesa for more than 3months this is the experience I had and I just want to work with you in your company and learn more fr... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service

Written by the company

SpinBetter is a popular international bookmaker and online casino. The company was established in 2019 and belongs to Sprut Group B.V., registered in Curacao. The site has been translated into 62 languages and is available in almost all countries around the globe. SpinBetter offers an opportunity to bet on a huge number of sports events at the most favorable odds, more than 7,000 online slots, card games, live dealer games, roulette, craps, poker, baccarat, etc.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Git w chuuuu

14 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Cześć,

dziękujemy za Twoją opinię! Cieszymy się, że masz pozytywne doświadczenia z naszą platformą.

Twoje zadowolenie jest dla nas bardzo ważne i motywuje nas do dalszego rozwoju.

Z wyrazami szacunku,
SpinBetter

Rated 5 out of 5 stars

Salesman

I have like a sales man
I know its a big dream but i liked it

10 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback!

We appreciate you sharing your thoughts. If you ever have any questions or need assistance, feel free to reach out — we’re always here to help.

Kind regards,
SpinBetter

Rated 1 out of 5 stars

The worst of all time

One of the worst, if not the worst betting platform I've ever played. The wagers are super huge. In addition to the misleading advertising they refer to their players. They offer codes in which it says that "we will give €20 bonus if you put the code "X" " for example, and in the end we are still obliged to deposit. Betting house that has no transparency and that tries to extort money from players with all its might. Not to mention the complications of making a withdrawal. If I deposit €10 and earn €30, they won't let me withdraw, because they claim that I have to bet 300% of what I deposited. In other words, if I deposited €10, I would then have to bet €30 if I earned money with the initial €10 I had deposited. It's a super bad house. Please don't play.

Another situation is the fact that I am constantly sending emails to ban and self-delete my account and they either do not respond or hinder the process claiming that they need my citizen card and their respective front and back photos to ban the account. But what logic does that make?

I initially sent the data as requested in the email for self-deletion. Guess what, they didn't answer me anymore after I sent the photos. They are liars and will do everything to still conected to you .

10 November 2025
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback.

We kindly ask you to send all the relevant information regarding your account closure request to our Claims Department at claims@spinbetter.com
, so we can assist in reviewing your case and help speed up the process of blocking your account as soon as possible.

Please also note that wagering requirements (such as 300%) are clearly stated on our website in the bonus terms and conditions.

Kind regards,
SpinBetter

Rated 5 out of 5 stars

SpinBetter is an excellent platform for…

SpinBetter is an excellent platform for betting and gambling. The choice is impressive: both sports events, eSports, and a variety of slots.
In general, the experience is positive:I replenished my account, placed bets, and withdrew my winnings without any problems. I recommend this БК to those who are looking for a reliable БК with bonuses.

9 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your detailed review!

We’re glad to hear that you enjoy the variety of sports, eSports, and slots on our platform, as well as the overall experience with deposits, betting, and withdrawals. Your recommendation means a lot to us.

We’ll continue working to provide you with the best possible service.

Kind regards,
SpinBetter

Rated 1 out of 5 stars

Unable to withdraw funds – verification system failure and no support

I am extremely disappointed with my experience at SpinBetter.

I was able to deposit and play without any issues, but when I tried to withdraw my funds (€599), I was required to complete identity verification through their third-party provider, Sumsub.

The problem is that the system does not accept my valid documents:

My Brazilian passport is valid but rejected
My Portuguese residence permit is also valid but rejected due to arbitrary requirements

I contacted support multiple times and followed all instructions:

I sent my documents by email
I provided all requested account details
I attempted verification several times

However, instead of resolving the issue, I was:

redirected between support and security
given contradictory information
told at one point that my account does not require documents
but still blocked from withdrawing my funds

This creates a completely unfair situation where I am required to verify my identity, but no valid method is provided.

The support team was not helpful at all and kept repeating the same instructions without actually addressing the problem.

At this point, I feel that I am being prevented from accessing my own money due to a failure in their system.

I strongly advise others to be careful.

Update: after several contacts with support and after escalating the matter, my account was verified and I eventually received my withdrawal of €599.18.

The issue was resolved, but only after delays, repeated follow-ups, and unnecessary stress. So while I did receive the funds in the end, the overall experience was not smooth.

8 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback.

We are sorry to hear about the difficulties you have experienced with the verification process.

To allow us to properly review your case and assist you in resolving this issue, we kindly ask you to send all relevant information to our Claims Department at claims@spinbetter.com
, including:

screenshots of your communication with the support and security teams
any documents you have submitted
details of the issue you are experiencing

This will help the responsible team to investigate your case thoroughly and provide a solution.

Kind regards,
SpinBetter

Rated 5 out of 5 stars

Fun and exciting

Fun and exciting

7 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your review!

We’re glad to hear that you find our platform fun and exciting. We’ll keep bringing you even more enjoyable experiences.

Kind regards,
SpinBetter

Rated 5 out of 5 stars

Good application

Good application

7 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback!

We’re glad to hear that you like our application. We’ll keep working to make it even better for you.

Kind regards,
SpinBetter

Rated 5 out of 5 stars

Very good casino good bonus and website

7 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your kind words!

We’re happy to hear that you enjoy our bonuses and the website experience. We’ll continue working to keep everything at a high level for you.

Kind regards,
SpinBetter

Rated 3 out of 5 stars

I cant enter my account

I cant enter my account , i dont even remember creating one , can you please help? I teyed all of your options like sending email and sending message to my phone whit password change but neither the email nor the message came to my phone or email

3 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback.

We’re sorry to hear that you’re experiencing issues accessing your account. Please contact our Claims Department at claims@spinbetter.com
and provide the details you used during registration (email or phone number), so we can assist you in resolving this issue as soon as possible.

Kind regards,
SpinBetter

Rated 5 out of 5 stars

Dynamic and Well designed online casino.

Dynamic and Well designed online casino.

1 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback!

We’re glad to hear that you enjoy our platform and design. We continuously strive to provide a dynamic and user-friendly experience for all our players.

Kind regards,
SpinBetter

Rated 1 out of 5 stars

Warning: SpinBetter platform Are Scammers

Update (read to the andafter spinbetter responsehere in this discussion )

I would like to share my experience to warn others about a potential scam related to SpinBetter.

My account iD : 1617804067

I was redirected from the official SpinBetter website to a Telegram channel, where I was contacted by someone claiming to be an affiliate or agent manager. The person spoke in a professional manner and guided me step by step, making the process appear legitimate.

He told me that I could become an “E-wallet agent” and asked me to deposit $50 as an initial requirement to activate my account. Trusting the process and the fact that I came from the official website, I made the deposit.

After the payment, I was told to wait for account activation. However, I am still waiting for a response, and I am concerned this might be the beginning of a scam similar to other reported cases.

The use of Telegram, the request for upfront payment, and the lack of clear official communication raise serious red flags.
I'm now sending everything to the support of SpinBetter and they said:
(Hello! Dear customer, please apply to support e-mail indicated in "Contacts" tab of our site or fill the feedback form to resolve your issue.)
we will see what happens
I strongly advise others:

- Do not send money to anyone on Telegram claiming to represent SpinBetter
- Do not trust “agent” offers that require deposits
- Always verify through official support channels only

I have screenshots and screen videos proof of the transaction and communication.

Please be careful and avoid falling into this trap.

REMARK : I will update this review if there's any news and also I will put everything in my youtube channel and Telegram channel
Update : I would like to clarify an important point regarding my case.
Before publishing this review, I already contacted SpinBetter through their official support channels, including their security/support system.
I provided all the required information:
My verified email
My identity documents
Full explanation of the situation
Proof of the transaction
However, instead of resolving the issue or giving a clear answer, I was told to contact a “manager” via Telegram, which is exactly how this situation started.
I also submitted my request directly from (my account), and I received the same response.
This creates serious confusion and concern, because:
I was initially redirected from your official website
Then guided to Telegram
Then asked to deposit money
And even after contacting official support, I was redirected again instead of being protected
At this point, the situation appears highly questionable and raises concerns about how such cases are handled.
I have now sent all evidence to your claims department as requested, and I am waiting for a clear and fair resolution.
I hope you take this matter seriously and provide a transparent explanation.
I now they make a withdrawal from my account without any explanation
Who have the right to open my account and make a withdrawal
And my account fully verified 2fa and everything

1 April 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your message and for providing this information.

We would like to emphasize that SpinBetter never requires players to send money through third-party channels (including Telegram) to participate in any programs or to activate an account. Such requests are a clear sign of fraudulent activity.

We always strongly recommend using only official communication channels and carefully verifying any information related to our brand.

From our side, we kindly ask you to send all available evidence (screenshots and screen recordings of the communication and transactions) to our claims department at claims@spinbetter.com
. This will help us conduct an internal investigation and take the necessary actions.

Thank you for your vigilance and cooperation.

Kind regards,
SpinBetter

Rated 1 out of 5 stars

Boring

Bonus and wagering is too high

10 February 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback!

We’re sorry to hear that your experience did not meet your expectations. We will definitely take your comments regarding bonuses and wagering requirements into account as we continue to improve.

Kind regards,
SpinBetter

Rated 1 out of 5 stars

Trasa

I am folowing your instruction here and contacted your claim department. Still without answer. You can see that your customer service is propadly the worst on the world

31 March 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your message.

Please note that all requests are processed in order, and your case may still be awaiting review. We kindly ask for your patience — our team will get back to you as soon as possible.

Kind regards,
SpinBetter

Rated 3 out of 5 stars

Withdrawal perks

Withdrawl is a bit faster then other casinos

12 March 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback!

We’re glad to hear that our withdrawal process meets your expectations and stands out compared to other platforms. We continuously work to improve speed and reliability for our players.

Kind regards,
SpinBetter

Rated 5 out of 5 stars

Good and very interesting in plain

26 February 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you so much for your feedback! 😊 We’re really glad to hear that you find it interesting and enjoyable to play. Your support means a lot to us, and we’ll keep working to make your experience even better!
Best regards, Spinbetter

Rated 5 out of 5 stars

Free spins

I have not been able to deposit, but I like the free spins bonuses

30 March 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback! 😊 We’re glad to hear that you enjoy the free spins bonuses.

If you’re experiencing difficulties with making a deposit, please don’t hesitate to contact our support team — we’ll be happy to check your case and help you resolve the issue as quickly as possible.
Best regards, Spinbetter

Rated 5 out of 5 stars

Haven't played yet

30 March 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your message! 😊 We hope you’ll give it a try soon and enjoy everything the platform has to offer. If you have any questions or need help getting started, feel free to reach out — we’re here for you!
Best regards, Spinbetter

Rated 1 out of 5 stars

I cant withdraw my money (not win

I cant withdraw my money (not win, only deposit money) because you cannot verify my face (idk why). Fvck u

30 March 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your feedback. We’re sorry to hear about your experience 😔

Verification issues, including face verification, can sometimes occur due to technical reasons such as image quality, lighting, or device compatibility. We understand how frustrating this can be, especially when it affects withdrawals.

We kindly ask you to contact our support team or write to claims@spinbetter.com
with your Player ID and details — we will review your case and assist you in completing the verification process.
Best regards, Spinbetter

Rated 4 out of 5 stars

Great site but has some issues

I like the site but it's hard to figure out the bonuses on the site. It's great for available games and options for slots and sports though!

2 February 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you for your detailed feedback! 😊 We’re really glad to hear that you enjoy the variety of games, slots, and sports options.

We also appreciate your note about bonus clarity — we understand that it can sometimes be confusing, and we’re continuously working to make bonus conditions more transparent and easier to understand.

If you ever need help with any specific bonus, feel free to contact our support team — we’ll be happy to guide you!
Best regards, Spinbetter

Rated 5 out of 5 stars

SUPERB GAME

30 March 2026
Unprompted review
SpinBetter logo

Reply from SpinBetter

Thank you so much! 😊 We’re really glad you’re enjoying the game and finding it superb. Your support means a lot to us, and we’ll keep working to bring you even more great experiences!
Best regards, Spinbetter

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look