I like the site but it's hard to figure out the bonuses on the site. It's great for available games and options for slots and sports though!
Company replied
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Review summary
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Based on these reviews
Just joined the site, so far having a great experience. Good bonuses !
Company replied
Thanks for giving me this opportunity so the experience i have worked with winpesa for more than 3months this is the experience I had and I just want to work with you in your company and learn more fr... See more
Company replied
You are one of the better online casinos i have seen
Company replied
Company details
Written by the company
SpinBetter is a popular international bookmaker and online casino. The company was established in 2019 and belongs to Sprut Group B.V., registered in Curacao. The site has been translated into 62 languages and is available in almost all countries around the globe. SpinBetter offers an opportunity to bet on a huge number of sports events at the most favorable odds, more than 7,000 online slots, card games, live dealer games, roulette, craps, poker, baccarat, etc.
Contact info
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Promotions are very credited in your account
Promotions are very credited in your account.
Company runs well haven't had any problems there
Over all I like it aye
30 March 2026
Unprompted review
Reply from SpinBetter
Thank you so much for your feedback! 😊 We’re really glad to hear that everything is running smoothly for you and that you’re satisfied with how promotions are credited.
It’s great to know you haven’t experienced any issues — your support means a lot to us! We’ll keep working to maintain this level and make your experience even better.
Best regards, Spinbetter
SpinBetter is refusing to process my…
SpinBetter is refusing to process my withdrawal.
They accepted my deposit, allowed me to gamble, and only after I requested a withdrawal they started asking for verification related to a completely different transaction (28.26 USDT), which is not mine.
I provided evidence from their own system, but they keep ignoring it and delaying the process.
Additionally:
* Their verification requests are inconsistent
* They are requesting irrelevant documents
* They are blocking my withdrawal without valid reason
I attempted to submit a complaint via official channels, however:
* AskGamblers complaint system is not working
* Curaçao eGaming complaint system is unavailable (website errors and maintenance)
Due to this, I have escalated the case directly via email to the regulator.
This situation strongly suggests intentional delay or refusal to pay winnings.
I strongly advise others to be careful with this casino.
14 February 2026
Unprompted review
Reply from SpinBetter
Thank you for your detailed feedback. We’re very sorry to hear about your experience 😔
We understand how concerning and frustrating this situation must be, especially when it involves withdrawal delays and verification requests. Please note that verification procedures may sometimes include additional checks if there are discrepancies or security flags within the system, even if they appear unrelated. These measures are in place to ensure account safety and compliance with regulatory requirements.
That said, your case clearly requires a thorough and individualized review. We sincerely apologize if the communication felt inconsistent or unclear — this is not the level of service we aim to provide.
We kindly ask you to contact our Claims Department at claims@spinbetter.com
, providing your Player ID and all relevant details, including the transaction in question. Your case will be escalated and reviewed with priority.
We appreciate your patience and the opportunity to investigate this matter properly.
Best regards, Spinbetter
Very good and nice but missing no…
Very good and nice but missing no deposit freebet
29 March 2026
Unprompted review
Reply from SpinBetter
Thank you for your feedback! 😊 We’re glad you find the platform very good and nice. We also appreciate your suggestion regarding no-deposit freebets — we’re always working on new promotions and offers, so your input helps us improve and bring more exciting opportunities in the future.
Best regards, Spinbetter
Avoid—predatory withdrawal tactics
Avoid—predatory withdrawal tactics
I am fully KYC verified and deposited via Visa debit, yet the platform refuses to let me withdraw to that same card. Support is now demanding I make a new deposit using a different method and wager those new funds before they will release my original balance. It is incredibly dishonest to accept a payment method for deposits but claim it's "unavailable" for withdrawals just to trap player funds. Support has been brutal to deal with they just don't care about the morality of this practice and is extremely frustrating when trying to deal with an "accredited casino" avoid at all cost
28 March 2026
Unprompted review
Reply from SpinBetter
Thank you for your detailed feedback. We’re truly sorry to hear about your experience 😔
We understand how frustrating this situation may feel. Please note that withdrawal methods can sometimes differ from deposit methods due to payment provider restrictions, regional limitations, or security and anti-fraud requirements. These procedures are in place to ensure safe transactions and compliance with regulations.
However, we agree that such situations should be clearly communicated and handled as smoothly as possible. We would like to review your case in detail and provide you with a clear resolution.
Please contact our Claims Department at claims@spinbetter.com
with your Player ID and full transaction details — your case will be investigated thoroughly and individually.
Best regards, Spinbetter
Reply from SpinBetter
Thank you for your feedback. We’re sorry to hear that you feel this way 😔
We would like to assure you that we operate as a licensed platform and follow strict regulations to ensure fair and secure gameplay. All games use certified RNG systems, meaning results are random and not controlled by us — we do not influence wins or losses.
If you’ve experienced a specific issue, we encourage you to contact our support or write to claims@spinbetter.com
with your Player ID and details — we’ll be happy to review your case.
Best regards, Spinbetter
Very bad experience in this website
Very bad experience in this website
I don't again deposit
Thatsy giving 2 star
I am depositor but giving free spin like waste time also
Very bad experience I don't play more this website
29 March 2026
Unprompted review
Reply from SpinBetter
Thank you for your feedback. We’re really sorry to hear about your experience 😔
We understand that the value of bonuses, including free spins, may not always meet expectations, and we truly regret that this has led to your disappointment. Your opinion is important to us, and we will pass your comments to the relevant team to review and improve our offers.
If you would like us to look into your specific case, please contact our support or write to claims@spinbetter.com
with your Player ID — we’ll do our best to assist you.
Best regards, Spinbetter
Very Good casino bonuses 👍🏻
29 March 2026
Unprompted review
Reply from SpinBetter
Thank you so much for your feedback! 😊 We’re really glad you’re enjoying our casino bonuses 👍🏻 Your support means a lot to us, and we’ll keep working to bring you even more exciting offers!
Best regards, Spinbetter
Reply from SpinBetter
Thank you so much for your feedback! 😊 We’re really glad to hear that you find the platform legit and cool. Your support means a lot to us, and we’ll keep working to make your experience even better!
Best regards, Spinbetter
Reply from SpinBetter
Thank you so much for your feedback! 😊 We’re really glad you’re having great fun and enjoying the site. Your support means a lot to us, and we’ll keep working to make your experience even better!
Best regards, Spinbetter
Reply from SpinBetter
Thank you so much! 😊 We’re really happy to see such a positive rating — A++++! Your support means a lot to us, and we’ll keep working to maintain and improve your experience even more!
Best regards, Spinbetter
**Improved Customer Experience and Enhanced Winning Opportunities at Spinbetter**Spinbetter may not have been…
Spinbetter may not have been particularly helpful at the outset, but it has recently become far more customer-friendly. The improved winning opportunities in Crash and Live Roulette are especially commendable. It appears that the earlier issues with deposit delays and withdrawals have been effectively addressed, bringing greater satisfaction to customers compared to other platforms. I wish them continued success in maintaining and further enhancing their service quality.
28 March 2026
Unprompted review
Reply from SpinBetter
Thank you very much for your detailed and thoughtful feedback! 😊 We truly appreciate you recognizing the improvements we’ve made. It’s great to hear that your experience has become more positive, especially regarding gameplay and overall service.
We also value your acknowledgment of the progress in deposits and withdrawals — our team is continuously working to enhance every aspect of the platform. Your support and constructive words motivate us to keep improving and delivering an even better experience.
Thank you for your trust and kind wishes — we’ll do our best to continue moving in the right direction!
Best regards, Spinbetter
SpinBetter accepted deposits while self excluded
SpinBetter accepted deposits while I was under active self-exclusion. After I raised the issue and requested a refund, my account was closed and my emails are being ignored.
Also My previous reviews on AskGamblers were accepted, but after reporting an issue with SpinBetter, my review suddenly was rejected.
At the same time, platforms like AskGamblers and Casino Guru are partners of Spinbetter casino . It is clearly said on their website.
This raises concerns about how objectively complaints are handled and whether ratings can be fully trusted.
~~~~UPDATE~~~~~
After posting this review, the casino responded publicly, asking me to contact their claims department.
However, SpinBetter continues to delay resolution by stating that the case is “under review”, without providing any concrete timeline or outcome.
This is not a complex or ambiguous case. It concerns deposits made while I was under active self-exclusion, and all relevant evidence has already been submitted, including account details and transaction history.
A matter as straightforward as refunding deposits taken in violation of self-exclusion policies should not require prolonged review.
The ongoing delays and lack of meaningful response indicate deliberate avoidance rather than a genuine investigation.
This pattern of behavior raises serious concerns about how the operator handles player complaints and whether such “reviews” are used simply to delay or discourage further action.
20 March 2026
Unprompted review
Reply from SpinBetter
Thank you for bringing this matter to our attention. We take such concerns very seriously 😔
First of all, please note that self-exclusion is an important responsible gaming tool, and situations like the one you described require careful investigation. Deposits should not be accepted during an active self-exclusion period, and we would like to review your case in detail.
Regarding your account closure and communication — we sincerely apologize if you felt ignored. This is not the experience we aim to provide.
As for third-party platforms, we would like to clarify that they operate independently, and we do not influence how reviews or complaints are published or moderated.
We kindly ask you to contact our Claims Department at claims@spinbetter.com
with your Player ID and full details of the situation. Your case will be reviewed thoroughly and individually.
We appreciate your patience and the opportunity to investigate this matter properly.
Best regards, Spinbetter
Nice site but litle bit slow on phone
28 March 2026
Unprompted review
Reply from SpinBetter
Thank you for your feedback! 😊 We’re glad you like the site, and we appreciate you pointing out the performance on mobile. We’re continuously working on optimization to make the experience faster and smoother on all devices.
Best regards, Spinbetter
And the app gives free bets of 5 euros…
And the app gives free bets of 5 euros every month, if you don't give then there is no point.
28 March 2026
Unprompted review
Reply from SpinBetter
Thank you for your feedback! 😊
We understand your expectation regarding regular free bets. Please note that promotions, including free bets, may vary and are not guaranteed every month, as they depend on ongoing campaigns and specific conditions.
We’re constantly working on improving our offers, and your suggestion is very valuable to us — we’ll make sure to pass it to the relevant team.
Best regards, Spinbetter
The best mobile casino with a lot of…
The best mobile casino with a lot of slot games, good experience with casino and awesome live chat support.
28 March 2026
Unprompted review
Reply from SpinBetter
Thank you so much for your amazing feedback! 😊 We’re really happy to hear that you enjoy the mobile experience, the variety of slot games, and our live chat support. Your support means a lot to us, and we’ll keep working to make your experience even better!
Best regards, Spinbetter
I love the site it’s a great place lots…
I love the site it’s a great place lots of promotions
27 March 2026
Unprompted review
Reply from SpinBetter
Thank you so much for your wonderful feedback! 😊 We’re really happy to hear that you love the site and enjoy the variety of promotions. We’ll keep working to bring you even more exciting offers and a great experience!
Best regards, Spinbetter
Love this game especially when the…
Love this game especially when the winnings kick in
27 March 2026
Unprompted review
Reply from SpinBetter
Thank you so much for your feedback! 😊 We’re really glad to hear that you love the game, especially those exciting winning moments. We hope you continue to enjoy the experience and have even more great wins ahead!
Best regards, Spinbetter
Great and awesome site
27 March 2026
Unprompted review
Reply from SpinBetter
Thank you so much for your kind words! 😊 We’re really happy to hear that you find the site great and awesome. Your support means a lot to us, and we’ll keep working to make your experience even better!
Best regards, Spinbetter
Good broo eee
27 March 2026
Unprompted review
Reply from SpinBetter
Thank you! 😊 We’re glad you’re enjoying it and appreciate your positive vibe. We’ll keep working to make your experience even better!
Best regards, Spinbetter
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