Spindlebysisters Reviews 

340
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional product quality, beautiful craftsmanship, and the thoughtfully curated range of items available for purchase. Buyers also highlight the remarkably fast delivery and wonderful customer service, noting that orders always arrive securely packaged with lovely personal touches included. However, some people mentioned that popular items like traditional scarves can sometimes be sold out, requiring shoppers to wait patiently for a restock. Despite this minor availability drawback, people remain extremely satisfied with their gorgeous purchases, the smooth purchasing process, and the meaningful mission behind the brand.

What people talk about most

Product

People report high satisfaction with the product quality, describing items as stunning, authentic, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional craftsmanship of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping, secure... See more

Service

Customers had positive experiences with service, frequently highlighting friendly interactions and flawless... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, often noting that staff go above and beyond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this shop. Customer service is so exceptional - they are so devoted that they'll field so many questions via socials to find you the thing you most want. Always going above and beyo... See more

Rated 5 out of 5 stars

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered... See more

Company replied

Rated 5 out of 5 stars

Superb products, ethically sourced and beautifully presented; what's not to love about this amazing brand?! What I do love the most though is how thoughtfully curated their range of products is; it re... See more

Rated 5 out of 5 stars

Love Spindle by Sisters - they go over and beyond in terms of customer service. Have bought from them on multiple occasions and love the range they over, their ethics, and its a bonus that they are Mi... See more


Company details

  1. #31 of 239 best companies in Homewares Shop

Written by the company

SPINDLE Champions of the slow living movement and lovers of 'Mother Nature', is a sustainable homewares brand producing natural, biodegradable, and sustainable pieces that are gentle to people and the planet. It is dedicated to supporting artisans dependent on traditional handicrafts from around the world. Modern patterns and motifs as well as vintage textiles used in their produced pieces subtly convey cultural heritage of the region they come from.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful company!

Such a wonderful company with thee best ethics - beautiful items in stock, always so lovingly packaged.

10 June 2026
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Reply from Spindlebysisters

Thank you Lisa, as always, appreciate you and your support. x

Rated 5 out of 5 stars

Beautiful keffiyeh

An excellent experience, the keffiyeh arrived very quickly and was nicely packaged too. I’m looking forward to wearing it once the weather cools a little.

19 June 2026
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Reply from Spindlebysisters

Thank you so much for your support 🇵🇸🇵🇸

Rated 5 out of 5 stars

Great experience

Easy to order, processed and dispatched very quickly as was the delivery. Informed of where in the delivery process we were. Scarf very beautiful and well made with such a lovely thank you card, making you feel valued as a customer. Just wonderful, thank you.

18 June 2026
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Reply from Spindlebysisters

Thank you so much, we're so glad the small touches elevated your experience of shopping with us. We look forward to welcoming you again.

Rated 5 out of 5 stars

Spindlebysisters had the product I'd…

Spindlebysisters had the product I'd been trying to buy elsewhere for a long time without success. Fast delivery, very pleased - thanks!

12 June 2026
Spindlebysisters logo

Reply from Spindlebysisters

Thank you so much for your support 🇵🇸

Rated 5 out of 5 stars

What a delightful experience

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered and emailed me to say they were back in stock. The glasses arrived promptly, beautifully packaged and they are even more gorgeous than I expected and the added bonus is that I get to support the artisans who made them.

11 June 2026
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Reply from Spindlebysisters

Thank you so much Gemma, we're so glad you loved the glasses. Sometimes it's really hard to capture the true beauty of products from behind the lens but I'm glad they exceeded your expectorations. we hope they bring you many many years of joy. Thank you for supporting Palestinian made 🇵🇸

Rated 5 out of 5 stars

Hand-picked products sent with care

Items are great quality and as described. Everything arrived really well wrapped, I was excited to open my parcel! Maybe not next day delivery, but I could feel the care that my order had received, and I would not hesitate to order again. I'm actually already looking at more items!

7 June 2026
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Reply from Spindlebysisters

Thank you so much for shopping with us Sophie, your kind words and support mean the world. We look forward to welcoming you again.

Rated 5 out of 5 stars

Care and personal touch

They took great care with the packaging to ensure they arrived to me safely. The delivery was fast and efficient. Personalised care. Ethical company. I love the products I received.

28 May 2026
Rated 5 out of 5 stars

Great service

Bought a framed embroidery as a gift for a friend. Arrived quickly and as advertised - a beautiful handmade work, safely packed and delivered.

12 May 2026
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Reply from Spindlebysisters

So glad it arrived in time for your friend. We hope it brings them many many years of joy. Thank you for supporting Palestinian made.

Rated 5 out of 5 stars

Great communication and speedy…

Great communication and speedy delivery! The product I originally ordered was no longer available but Homaira was super helpful in assisting with choosing another option. The keffiyeh I received was in perfect condition, as described, and authentic.

16 May 2026
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Reply from Spindlebysisters

I'm glad I could have help and that you managed to get another keffiyeh. 🇵🇸🇵🇸

Rated 5 out of 5 stars

Great quality and arrived as described

Great quality and product arrived as described, selection is great although would love to see more of the sold out keffiyehs but may be they are missing due to the dreadful conflict in Palestine

18 May 2026
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Reply from Spindlebysisters

We'll try our best to get some more of the sold-out colour, let us know if there is anything specific you'd like and we'll try and source it.

Rated 5 out of 5 stars

Fine quality item

Fine quality item, exactly as described and at a reasonable cost. A user friendly site with great service. The package arrived promptly. Thank you.

12 May 2026
Rated 5 out of 5 stars

It was perfect all around

It was perfect all around. I got exactly what i ordered but beautifully wrapped. It arrived very quickly. So happy with them and will keep using them again.

29 April 2026
Rated 5 out of 5 stars

Spindle By Sisters is my go to for…

Spindle By Sisters is my go to for gifting to friends & family. I absolutely love their values, the quality of their goods (food and otherwise!) and their customer service.

It makes such a difference knowing the items I purchase support artisans around the world.

20 April 2026

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