SpiritSmith - Personalised Gifts Reviews 

222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and beautiful presentation, often highlighting the personalized and tailored nature of their gifts. Many appreciate the attentive service and seamless ordering process, noting the care taken in hand-packaging items and great communication. The delivery service is frequently commended for its speed and efficiency, with items arriving quickly and well-protected. Customers frequently express satisfaction with the overall gifting experience, finding products perfect and tailored to their needs. Reviewers also highlight the excellent options and consistent high quality, making them confident in recommending the company.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting it as a great gift that is... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Service

Customers had positive experiences with service, often highlighting great communication and efficient... See more

Quality

People report positive experiences with quality, consistently praising the products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... See more

Rated 5 out of 5 stars

I purchased a personalised Aperol Spritz Hamper for a friend’s 50th after receiving one as a gift myself. Absolutely stunning product with amazing service from the SpiritSmith sisters. All of t... See more

Rated 5 out of 5 stars

I’ve bought gifts from SpiritSmith for both friends and clients, and every single time they’ve been absolutely perfect. Each one was completely tailored to my vision, and they nailed it every ti... See more

Company replied

Rated 5 out of 5 stars

Lovely gift, I ordered a personalised box with gin I did actually change the order from original order and staff were very accommodating in helping me go through options. Unfortunately when the gift... See more


Company details

  1. #2 of 3 best companies in Alcohol Retail Monopoly
  2. #48 of 81 best companies in Alcohol Store

Written by the company

Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…


Contact info

4.8

Excellent

TrustScore 5 out of 5

222 reviews

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4.8

All reviews

(222)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a retirement present for my…

Ordered a retirement present for my boss and it's gorgeous! Spoke to Joanna via email as one of the flavours was out of stock but she happily replaced it with another flavour and some freebies so thank you Joanna! Super efficient service.

Thank you :)

24 March 2025
Unprompted review
Rated 1 out of 5 stars

It didn’t arrive and no explanation

It didn’t arrive and no explanation

13 March 2025
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Caroline, we have been in touch via email. It was down to an incorrect postcode. Just one digit, easily done. We have looked up the correct postcode and have got it redirected. It should be arriving tomorrow.

Rated 5 out of 5 stars

The wow factor!

Once again I can always count on SpiritSmith to go above and beyond to make sure the gifts I buy are amazing and presented in such a way the my friends get the absolute wow factor.
The team at spiritsmith are there to sort all my problems out like sending things at short notice and to awkward address’s getting them there safe and sound for peoples birthdays and gifts I need on a moments notice.
Don’t know what I’d do without you sometimes.
I appreciate everything you do.
Many thanks spiritsmith.

20 February 2025
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Graham, you are so lovely. We appreciate you so much. If Carlsberg did customers.

Rated 5 out of 5 stars

Lovely product and easy communication

Lovely product and easy communication, very speedy delivery and one very happy customer. I highly recommend👍

22 January 2025
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Thank you so much for your recomendation David, it means the world to us.

Rated 2 out of 5 stars

Incorrect gin flavour received

Received the incorrect gin flavour with the gift I purchased. Contacted to advise and had no acknowledgement.

13 December 2024
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

We are so sorry for this error Lucy. It is nowhere near good enough and we are so sorry. Your feedback is really useful and we will use it to improve our service going forward.

Rated 5 out of 5 stars

Excellent Product

The product and its presentation was absolutely excellent - I bought this for a friends birthday and she was over the moon with the contents. Many thanks to Joanna who dealt with my order in a very professional and efficient manner too. I will recommend this company to my friends. Thankyou Diane

6 November 2024
Unprompted review
Rated 5 out of 5 stars

I tried spiritsmith and now want more.

I decided an item on spiritsmith was the correct present for a friend’s birthday. I went ahead and bought it but sadly I failed to change the address.
Quickly realising my order would go to the wrong address I called the company x Joanna answered and said she could sort everything out no problem.
I was so happy the address got changed.
Yesterday the present arrived and I was sent some amazing pictures.
Spirit smith did not dissapoint. It was personalised with her name and inside were fairy lights and everything.
Couldn’t be happier as a gift these guys are top notch.

20 September 2024
Unprompted review
Rated 4 out of 5 stars

Overall nice

Loved my purchase and will make a lovely gift. Was a little disappointed that the personalised name on the box wasn’t embossed like the rest of the box but made of stickers. I had expected it to be fully embossed.

27 August 2024
Rated 5 out of 5 stars

Wow!

Wow - what a wonderful surprise. When this beautifully packaged gift was delivered it was completely unexpected. Joanna excelled herself in making sure that it arrived undamaged. The most incredible bottle of gin, two tonics that I've never tried before, a measure and a pourer, together with dried orange slices and tiny lights. I shall definitely use SpiritSmith myself for a perfect gift. The care taken was exceptional.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

great business

great business, fantastic customer service and went above and beyond as i managed to leave it until last minute.
Perfect personalised gifts, that good i went back and bought 2 more.

28 June 2024
Unprompted review

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