SpiritSmith - Personalised Gifts Reviews 

222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and beautiful presentation, often highlighting the personalized and tailored nature of their gifts. Many appreciate the attentive service and seamless ordering process, noting the care taken in hand-packaging items and great communication. The delivery service is frequently commended for its speed and efficiency, with items arriving quickly and well-protected. Customers frequently express satisfaction with the overall gifting experience, finding products perfect and tailored to their needs. Reviewers also highlight the excellent options and consistent high quality, making them confident in recommending the company.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting it as a great gift that is... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Service

Customers had positive experiences with service, often highlighting great communication and efficient... See more

Quality

People report positive experiences with quality, consistently praising the products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... See more

Rated 5 out of 5 stars

I purchased a personalised Aperol Spritz Hamper for a friend’s 50th after receiving one as a gift myself. Absolutely stunning product with amazing service from the SpiritSmith sisters. All of t... See more

Rated 5 out of 5 stars

I’ve bought gifts from SpiritSmith for both friends and clients, and every single time they’ve been absolutely perfect. Each one was completely tailored to my vision, and they nailed it every ti... See more

Company replied

Rated 5 out of 5 stars

Lovely gift, I ordered a personalised box with gin I did actually change the order from original order and staff were very accommodating in helping me go through options. Unfortunately when the gift... See more


Company details

  1. #2 of 3 best companies in Alcohol Retail Monopoly
  2. #48 of 81 best companies in Alcohol Store

Written by the company

Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…


Contact info

4.8

Excellent

TrustScore 5 out of 5

222 reviews

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4.8

All reviews

(222)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

First class service, and when I raised a query they were prompt and very good 👍🏼

6 August 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Danny,
Thank you for taking the time to leave us a review, it's great to hear that you received a fantastic overall experience shopping with us. Thank you!

Rated 5 out of 5 stars

Worth every single penny. Highly recommend …

I hadn't seen inside the gift box as I had it gift wrapped, I was lucky to be present when the happy couple opened it. It was absolutely stunning and worth every single penny.
Little lights and well you just kept pulling bits out, I will definitely use this company again, the standard is fantastic. I highly recommend forcthat special occasion. Thank you much the happy couple were over the moon with their gift

6 August 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Kristine,
Thank you very much for taking the time to leave us a review. It's wonderful to hear that you got to experience the joy of your recipient openeing their gift. As a small business, we really do appreciate every order and review we receive. Thank you!

Rated 5 out of 5 stars

Website easy to follow

Website easy to follow
Prompt delivery would definitely use again

1 August 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Elizabeth,
Thank you for taking the time to leave us a review, as a small business every review we receive means the world to us. Great to hear that our brand new website is easy to follow and you would shop small with us again.

Kind regards,
Laura

Rated 5 out of 5 stars

ADAPTIVE, CREATIVE & EXCELLENT VALUE

We are in love with our thank you gifts from Spirit Smiths!

All our previous clients & customers recieve a lovely gift set where they can choose 5 different options such as 'something for home' 'something sweet' 'something off the top shelf' etc.

They are also asked to comment on any dietary requirements.
Spirit Gifts use local businesses for their hampers too and they're excellent value for money!

I'd highly reocmmend Spirit Smiths for any type of hampers & gifts on any occasion. They're responsive, friendly & very adaptable to your needs.

3 July 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

We absolutely love working with you Charly. Supporting small business is a huge part of our ethos and I truly believe we are stronger when we work together. Thank you so much for your review, and for trusting us with your corporate gifting, it means the world to us :)

Rated 5 out of 5 stars

Fun presentation of a great gift

I searched everywhere for a gift for my niece who has just announced she is a Mum-to-be. I was delighted to find Spiritsmith's non-alcoholic cocktail hamper to give her a bit of fun!

7 July 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Hilary, we are thrilled you liked the gift and I hope your niece enjoyed her favourite tipple when she wouldn't normally be able to have a G&T. These Mummy-to-be's need some pampering. Thank you so much for taking the time to leave us a review, you've made our day.

Rated 5 out of 5 stars

Parcel arrived quickly and it was very…

Parcel arrived quickly and it was very well packaged. Thank you.

4 July 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Richard, Thank you for taking the time to leave us a review. We are so pleased to hear you had a great overall experience shopping with us and are happy with your gift.

Laura

Rated 5 out of 5 stars

Great service and when I spoke to the…

Great service and when I spoke to the lady on the phone she was lovely. Beautiful packaging.

29 June 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Charlotte, Thank you so much for taking the time to leave us a review. As a small business, every review means the world to us. We are pleased to hear you loved the gift ordered.

Thank you for shopping small with us.

Laura x

Rated 5 out of 5 stars

Very professional.

Great product, reasonable price and delivered the next day.

29 June 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Owen,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you had a fantastic experience with our small business. Thank you for choosing to shop with SpiritSmith.

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service , it was a gift for my daughter who turned 18 and she loved it , it was present in a beautiful wicker basket

19 June 2023
Unprompted review
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Reply from SpiritSmith - Personalised Gifts

Hi Marie,
Thank you so much for taking the time to leave us a review! As a small business, this means the world to us. We are only a small team and read every review out which we receive to the team. Pleased to hear that your daughter loved her gift. Wishing her a Happy 18th Birthday from all of us here at SpiritSmith!

Kind regards,
Laura

Rated 5 out of 5 stars

Absolutely amazing service and very…

Absolutely amazing service and very fast turnaround. I needed delivery asap and it was personalised and delivered in less than 24 hours. Would highly recommend I will be ordering again in the future

21 June 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Lucy,
Thank you so much for taking the time to leave us a review. As a small business, this means the world to us. We read every review out to the team (we are only a team of 3) and it always makes our day! Thank you for choosing to shop small with us, we are pleased to hear you had a fantastic overall experience and will shop with us again! Laura x

Rated 5 out of 5 stars

Great service

Great service, great products, great delivery. Always well packaged

13 June 2023
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Reply from SpiritSmith - Personalised Gifts

Hi Craig,
Thank you for taking the time to leave us a review, as a small business this means the world to us. We are so pleased to hear you had a fantastic experience. Thank you for shopping with us here at SpiritSmith.

Rated 5 out of 5 stars

Perfect gift!

Delivery was so quick! Easy and affordable gift for my boyfriends Father. Joanna packed out gift and told me that her daughter is also called Tabitha which was very sweet.

14 June 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Tabitha,
Thank you for taking the time to leave us a review! Joanna does like to overshare ha! but she wasn't wrong, it is a beautiful name. Thank you for shopping small with us here at SpiritSmith.

Rated 5 out of 5 stars

Cannot recommend enough

Cannot recommend enough!

Communication was great, fast delivery, amazing products assembled with care. Team were very useful and quick to respond to my queries, present went down a treat. I'll definitely be ordering again!!

7 June 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Chris,
Thank you for taking the time to leave us a review. As a small business this means the world to us. We are so pleased to hear you had an overall great experience! Thank you for shopping with us here at SpiritSmith.

Rated 5 out of 5 stars

Great quality product, great customer service

Great quality product, great customer service. My brother loved his gift.

13 June 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Sarah,
Thank you so much for taking the time to leave us a review, as a small business this means the world to us. We are thrilled to hear that your Brother loved his gift. Thank you for shopping small with us.

Rated 5 out of 5 stars

Great product range and great people…

Great product range and great people who go the extra mile to make life a lot easier.
And brownie points galore from happy recipients

5 June 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Derek,
Thank you so much for taking the time to leave us a review! We are pleased to hear that you had a great experience shopping small with us. Thank you for supporting our business!

Rated 5 out of 5 stars

Fantastic customer service and great…

Fantastic customer service and great products. Quickest delivery I've ever experienced, ordered Friday afternoon and received Saturday morning. Well packaged, been over the moon with both of my orders and wouldn't hesitate to use Spiritsmith again.

1 June 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Jay, thank you so much for taking the time to leave us a review. We read everyone of our reviews aloud and our very hardworking team will get such a boost to know you've loved your gift. Thanks again for choosing SpiritSmith

Rated 5 out of 5 stars

professional thoughtful products and service

I got the customisable gift for a friend. the selection on offer is small but really well thought out and clearly well curated. the customer service was also incredibly professional. They needed to get in touch with me for some admin reasons, and went as far as to google how to pronounce my name correctly! I mean if you are that thoughtful on an admin call just imagine how much thought you have put into your product?!

15 May 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

We can not thank you enough for this gorgeous review Einat. We have just read it out loud to the team here. Smiles are wide and beaming. Thank you so much for taking the time to provide your feedback. It makes such a huge difference to our growing company.

Rated 5 out of 5 stars

Highly recommended A ++++

The best gift product I have come across.
Personalisation is amazing, products are amazing and the team are incredible.
As ex- British Airways crew, it’s refreshing to get such good customer service, these days it doesn’t exist in most places ! Highly recommended

19 May 2023
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Oh Luke, you made our day when you visited SpiritSmith last week. You were the best start to our weekend. We hope Pinky loved her gift as much as we loved building it for her.

Rated 5 out of 5 stars

Fabulous gift

From the start, the Spiritsmith web site was easy to navigate. Hamper ordered and arrived on time, as advised via the ordering process. I didn’t open the hamper as it was a gift, but the recipient was absolutely delighted! Would I use Spiritsmith again? Totally!

14 May 2023
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Reply from SpiritSmith - Personalised Gifts

Helen, thank you so much for this lovely review. To hear your recipient was delighted is music to our ears and what we aim to achieve for every gift recipient. Thank you also for taking to leave us feedback, it is always welcome and always heard. The SpiritSmith Team

Rated 5 out of 5 stars

I ordered a hamper for my daughter in…

I ordered a hamper for my daughter in laws birthday & she absolutely loved it .
Would buy again

9 May 2023
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Jayne, thank you so much for taking the time out of your day to leave us this review. All reviews are read aloud to our small team and they are a great morale booster.

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