I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
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Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
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It's buggy crap
It's buggy, laggy, the keyboard settings don't stick. Right now it has brought up a small Windows resize pull down, that will not go away. I can't do any work.
This sort of thing happens at least twice a day
3 February 2026
Unprompted review
Reply from Splashtop
Hello Michael S,
We're sorry to hear that your experience using Splashtop has not been a pleasant one. We strive to create a reliable product that provides a seamless user experience. Please know that this is not the level of performance we aim for, and we hope to resolve any issues you've encountered using our product. Please submit a support ticket to our team by using the link below so that they can assist you.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Cancel any account I have please
15 January 2026
Reply from Splashtop
Hello Brian,
We're sorry to hear that our product has not met your expectations. If you require assistance to cancel your subscription, please submit a support ticket to our team using the link below so that we may properly assist you and answer any questions you may have.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
You doubled my price in one day!
You doubled my price in one day, as my card on file was compromised and therefore shut down. When I got your email and tried to renew, my pricing plan had doubled in price. Your support person that I contacted couldn't have cared any less!
I immediately switched to another product.
Very poor business model on Splashtop's part. I'm gone and won't return to your service, even though it is a better product, but not that much better.
1 December 2025
Just works.
I worked for a company that relied on security, they used Splashtop. So doing my sidehustle and construction business I also use Splashtop to support remote computers. No hassle at all, just works.
15 January 2026
Reply from Splashtop
Hello Tery,
Your feedback and five-star review are greatly appreciated. It's great to hear that Splashtop has been the right fit for you. We understand how ease of use is important for our users, so we're glad that you've had a hassle-free experience. If you run into any issues with our product or have questions, please feel free to reach out. Thank you for being part of the Splashtop community.
very well laid out very easy to use
20 March 2025
Reply from Splashtop
Hello Rikki,
Thank you for sharing your positive feedback on Splashtop. We're happy to hear that our product has been working out well for you. Creating a stress-free, easy user experience is what we strive for, and we're glad to have achieved that. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Chad,
We're happy to hear that our product has been the right choice for you. Our goal is to have our users have a seamless experience, free from frustration, so it's great to know that you've encountered no issues. If you ever have more to share about our product, we'd love to hear it. Thank you for choosing Splashtop.
Splashtop has been awesome!
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Splashtop Business and SOS features.
23 December 2025
Splashtop worked like magic and helped…
Splashtop worked like magic and helped our team through the Covid crises... kudos to Splashtop
25 December 2025
Reply from Splashtop
Hello M and M,
Thank you for sharing your positive feedback on Splashtop. It's rewarding to hear that our platform provided the stability your organization needed during such a demanding period. We aim to create a remote access experience that feels effortless, allowing teams to maintain productivity regardless of physical location. Knowing our technology helped bridge the gap when traditional office environments were inaccessible is a primary goal of our mission. Our development team works tirelessly to ensure the software remains a dependable asset during critical transitions. Thank you for being a part of our Splashtop Community.,
Streamer Downloads
Streamer downloads to the computer I want
To control is hard to find. Why do I have to give my account credentials to just install streamer.
23 December 2025
Having a lot of connection issues where…
Having a lot of connection issues where I have to stop and restart the Splashtop services thru Atera. Chrome has connection issues have to use Edge
23 December 2025
Reply from Splashtop
Hello George,
We apologize for any inconvenience you may have experienced while using our product. Please submit a support ticket so that our team may assist you. We strive for a seamless user experience, so please allow us to make it right. Thank you for choosing Splashtop.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Connection speed performance is poor
Connection speed performance is poor. Typically disconnects once at the beginning of a session.
11 December 2025
Reply from Splashtop
Hello Sk csp,
We apologize for any inconveniences you've encountered regarding connection speed. Please submit a support ticket using the link below so that one of our agents may assist you. We strive to provide a seamless user experience for all our users. We are committed to resolving this technical hurdle and restoring the high-performance standard you expect from our services.
https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Very user friendly application
4 December 2025
Reply from Splashtop
Hello James,
It is wonderful to hear that the app feels natural and simple for you to use. Our main goal is to build a tool that functions smoothly, allowing you to spend your time on your actual tasks instead of trying to figure out the software. It is rewarding to know that the design is helping you get through your day with less friction. Thank you for sharing your feedback and for choosing Splashtop.
It is completely reliable
It is completely reliable, in every circumstance. It supports multi monitors, file transfer etc. I rely on it every day to access my remote clients.
4 December 2025
Reply from Splashtop
Hello Elvir,
Thank you for sharing your positive experience with Splashtop. It's great to know that our software has become a dependable part of your daily routine. We prioritize features like file transfer and multi-monitor support because we understand how essential they are for professional client management. Our goal is to provide a connection that feels solid regardless of the specific technical situation you encounter. We appreciate the confidence you place in our platform to help you support your clients. This feedback confirms that our focus on stability is meeting the needs of professionals like you. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Emmanuel,
Thank you for sharing your positive thoughts on Splashtop. We're excited to learn that our product has been a reliable solution for your needs. Knowing that our platform integrates smoothly into your workflow confirms that we are meeting our objective of providing a seamless experience. Thank you for choosing Splashtop.
I am extremely impressed with the…
I am extremely impressed with the comfort of knowing myself and my clients are protected by your security setup. The need for me to authorize anybody coming onto my account is above the call
4 December 2025
Reply from Splashtop
Hello Wayne,
Thank you for sharing your positive experience with Splashtop. Providing a secure environment where your business and client data remain protected is a fundamental priority for us. It is rewarding to know that our safeguards contribute to your confidence while using our remote access solutions. We are committed to maintaining this level of oversight to help you manage your professional responsibilities with complete assurance. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Daniel,
Thank you for the positive review. It's great to know that our product has been the right choice for you, running with no issues. Our team is dedicated to providing a high-performance tool that facilitates productivity by ensuring every connection remains stable and efficient. We are committed to upholding the standards of reliability and ease of use that you have come to expect from us. Thank you for choosing us as your remote access provider.
It is easy to use an update
4 December 2025
Reply from Splashtop
Hello Nathan,
Thank you for sharing your review on Splashtop. We're ecstatic to hear about your satisfaction. Our development team prioritizes a frictionless experience to ensure that staying on the latest version requires minimal effort from our clients. Thank you for choosing Splashtop as your reliable remote access solution.
Product does everything I need and at a…
Product does everything I need and at a great price
4 December 2025
Reply from Splashtop
Hello David,
It's a pleasure to learn that our platform aligns perfectly with your professional workflow and organizational goals. Maintaining an accessible and competitive cost structure is a core part of our mission, as we believe high-performance technology should be attainable for all businesses. We greatly appreciate your support and look forward to continuing to provide you with a top-notch product. Thank you for choosing Splashtop.
BEST remote software ever. I have used it for years.
I use splashtop to remotely support remote family and the family only needs to have their computer on. It is the most reliable remote solution out there. Easy to work from home and connect to the office anytime.
10 December 2025
When Vendors Solve Problems Customers Didn’t Ask For
Over the years, I have learned that when vendors start solving problems their core customers did not ask them to solve, friction follows.
As an MSP owner who is active in multiple global peer groups and industry forums, I have yet to hear broad demand for remote access vendors to reinvent themselves as full RMM replacements. Most MSPs already rely on mature, tightly integrated ecosystems that combine RMM, PSA, billing, workflows, reporting, and automation. Those platforms exist for a reason.
What many of us are watching instead is a shift toward more complex packaging, additional tiers, and less clarity around pricing and licensing. Simplicity was the original value. When that erodes, trust becomes harder to maintain.
There is also a broader lesson here for all vendors serving the MSP community. Performance, clarity, and focus matter more than expanding into adjacent categories that customers did not ask for. Innovation only works when it aligns with real operational needs.
MSPs today have more options than ever. When confidence slips, they do not rush toward a new platform. They quietly explore alternatives.
I am hopeful that vendors who built their success with MSPs will continue listening closely to the community that helped them grow.
15 December 2025
Unprompted review
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