I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
Company replied
Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
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It just works
It just works! Which allows me to provide tech support for a dozen (mostly elderly) friends and family.
6 December 2025
Reply from Splashtop
Hello Donovan,
Thank you for your five-star review and valuable feedback regarding your experience using Splashtop. Knowing that our platform helps you support your friends and family with ease is wonderful to hear. We design our tools to be accessible so that providing technical assistance to others remains a stress-free experience for everyone involved. We appreciate you choosing us to stay connected. We look forward to continuing to provide you with a top-notch quality product.
The software works great!
The software works great! Remote printing is simple. I use it whenever I am out of town. I have it installed on my out of town computer as well as my laptop and cell phone.
4 December 2025
How to scare the supported away
Every time I am using Splashtop with a customer it is asking my paying customer if he trusts me.
Our company's customers are puzzled; they wonder if Splashtop is a shady tool.
4 December 2025
Logical seamless and simple to use
Logical seamless and simple to use. Improvements are in the background and there is no need to relearn operations or commands
4 December 2025
I was a long time user of…
I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and other techs recommended Splashtop. Not only is it faster to connect, it also allows me to remote into phones so I can remote help with my clients email/data synching with their Outlook. And the price is way better too. Highly recommend.
4 December 2025
RustDesk FTW
I need to support family ChromeOS and Android devices, and when I ask about that, eventually I hear back from support that I need the Enterprise product, but they won't mention how much that costs, so I have moved to RustDesk.
4 December 2025
Our Computer Home Away From Home
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets you sit at your office desk even when you’re hundreds or thousands of miles from home.
Whether on the road or working from a hotel room, the connection feels natural. Files stay where you left them. Programs open just as you expect. The only limits come from internet speed and the screen size you're using, not from the software itself. Work flows without interruption, and decisions can be made with confidence because the full capability of the main computer is right in front of you.
Splashtop removes the anxiety that usually comes with traveling while keeping a business running. Instead of juggling incomplete files on a laptop or trying to recreate a familiar workflow on a smaller machine, the whole office environment is a click away. It brings a sense of continuity to travel days and keeps projects moving without delay.
For anyone who needs reliable, straightforward remote access, Splashtop delivers. It’s simple, steady, and always ready when the road calls.
4 December 2025
Reply from Splashtop
Hello Evan,
Thank you for sharing such a detailed and positive review. We are pleased to hear that our service has been a dependable travel companion for years, effectively allowing you to access the full capability of your main computer wherever you are. It's great to know that Splashtop removes the anxiety associated with managing a business while traveling by providing reliable, straightforward remote access that is simple, steady, and always ready. Thank you for choosing Splashtop.
Reply from Splashtop
Hello David,
Thank you for sharing your thoughts and leaving a five-star review. We are happy to hear that your experience has been seamless with no issues. Reliability is important to us, and we are committed to providing a consistently stable and dependable remote access solution for all your needs. We appreciate your excellent feedback and are grateful for your business. Thank you for choosing Splashtop.
Pas capable d'imprimerie à distance…
Pas capable d'imprimerie à distance suite a une mise a jour
4 December 2025
Reply from Splashtop
Bonjour Daniel,
Nous sommes désolés d'apprendre que nos récentes mises à jour ont causé des problèmes d'impression à distance. Nous comprenons votre frustration et nous tenons à vous assurer que cette situation ne correspond pas à l'expérience stable que nous souhaitons offrir pour une fonctionnalité aussi essentielle. Veuillez soumettre une demande d'assistance en utilisant le lien ci-dessous afin que nous puissions trouver une solution.
https://support-splashtopbusiness.splashtop.com/hc/fr/requests/new
Fantastic product that just works
Fantastic product that just works! Can recommend. I use it to look after the family computer network.
15 May 2025
Reply from Splashtop
Hello Ron,
Thank you for the positive review and recommendation. We're excited to hear that Splashtop has enabled you to manage your family computer network without any issues. Knowing that our product simplifies remote management for personal use is an important reminder of the ease of use we strive for. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Jim,
We appreciate your positive review. It's great to hear that you've had a quick response from our team. We strive not only to provide an excellent product but also to deliver exceptional service and responsiveness to every user, ensuring your experience is as seamless as possible. Thank you for choosing Splashtop.
I am very happy with the support ;-)
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even though I only use it now days for personally to get access to my computers no matter where I am. Keep up the great work!
5 November 2025
Reply from Splashtop
Hello William,
Thank you for sharing your positive feedback. It is a pleasure to learn that our support team is meeting your needs and consistently providing timely assistance, even when external platforms are involved. Thank you for your continued support and enthusiasm for our product and service.
Reply from Splashtop
Hello push-it4ward,
We appreciate you sharing your experience and noting that our product maintains consistent performance while remaining a well-priced option. It is excellent to know that we are delivering on both reliability and affordability for you. Thank you for being part of the Splashtop community.
Reply from Splashtop
Hello RB,
Thank you for sharing your positive experience with Splashtop. We're glad that your issue was resolved by one of our agents. We understand the importance of delivering a reliable product; however, we also value excellent service. Thank you for choosing Splashtop.
IT WORKS
We have a lot of great funcionalities, the support team is great, they solved many issues I had. We use splashtop since the covid pandemic, and never more stoped using it.
11 September 2025
Reply from Splashtop
Hello Marcos,
Thank you for sharing your thoughts on our product. We are so glad to hear that you find Splashtop to be a great solution with many useful functionalities. It is especially rewarding to know that our support team was able to help you and that our product has remained a valuable tool for you since the COVID-19 pandemic. Your continued trust in our product means a lot to us. Thank you for choosing Splashtop. We look forward to providing you with a reliable remote oslution for more years to come.
Reliable
Splashtop is so responsive and works well even in situations with unreliable internet connections. The apps are intuitive and easy to understand/use that secondary users need no training to start using. Very highly recommended to people that support various users and platform.
7 September 2025
Reply from Splashtop
Hello Erick,
Thank you for your valuable feedback. It's great to know that you find our product to be reliable and easy to use. We aim for a remote solution that is stress-free and efficient, and your review is a wonderful reminder that we are meeting that goal. We appreciate your support and value your business. Thank you for choosing Splashtop.
Trustworthy
Splashtop has stuck by their word when many other companies have not. I have used many different remote control software, but I will stay with Splashtop as long as they keep their word.
25 August 2025
Reply from Splashtop
Hello Seth,
Thank you for your valuable feedback. We are honored to hear that you find Splashtop trustworthy and that we have kept our word. Operating with integrity is a core principle for our company, and we are committed to earning your trust with every interaction. We are grateful for your loyalty and look forward to serving you for many years to come. Thank you for choosing Splashtop
Splashtop is terrific!
Splashtop is terrific!! I can work from home on my actual desktop at work...and vice versa... not to mention that I can go anywhere with my laptop and work on my office computer and my home computer... so payroll can always be on time!!
9 September 2025
Reply from Splashtop
Hello Susan,
Thank you for sharing your feedback on Splashtop. We're happy to hear that our product has allowed you to access your office computer anywhere. We understand that accessibility is important, so it's great to hear that you've encountered no issues. We're glad that this flexibility helps keep important tasks like payroll on time. Thank you for choosing Splashtop.
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