splitkb.com Reviews 363

Outstanding, thought-out products, ranging from pre-built ergonomic mechanical keyboards over kits one can solder together according to the precise and easy-to-follow guides, all the way to just individual parts one can use in one's own keyboard designs - something for everyone.
Quality, shipping and support leave nothing to be desired.
Extremely helpful, approachable and friendly owners and discord community to go along with it.
splitkb gave me an amazing, low-bar entry into the hobby, and I've been digging deep since

Good service and a cookie 🍪

Great product, was delivered Fast and had no issues.

edit:

Updated rating to 5 stars after splitkb response (and after considering my overall great experience with their stuff)

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I ordered 2 tenting pucks. One of them was perfect and easy to install, however I believe the other one to be defective: the screw holes for the tiny holes were extremely tight (I could screw them about 10% of the way in with a screwdriver).

I was not ready to give up, so then I switched to a pocket knife blade (to get more leverage) and brute force. I managed to screw in 2 neighbouring screws that way over a 1 hour period. The third screw broke halfway in, so I tried to solder it to the board through the hole (mixed results there). At this point the puck was secured to the board (though a bit saggy, but I'm ok with that).

I have not made pictures of the puck, sorry. I inspected the holes and the threads were very clearly visible. I could not identify any visual defects. The other puck was already installed at this point, so I did not compare the two. The screws looked identical to the spare screw from the first puck.

I have no other complaints (packaging was fine; shipping had some hiccups but I blame fedex for that)

Everything was great.
Delivery was quick.

Care and thought seems to go into everything they do. Clear product information, documentation, responsive email/Discord support, and many small details that express their desire for you to get *exactly* the thing that you want.

When I need keyboard parts I check SplitKB first. Mooie bedrijfje uit Nederlandse bodem.

Great experience. Timely delivery. Had some issues with my country sending an additional invoice for VAT I had already paid. Splitkb handled the issue in a satisfactory manner.

Fast delivery, proper descriptions and a generally good selection of parts.

I bought a keyboard, which arrived fine. However, a cable was missing, meaning that I cannot use my keyboard properly, and also a piece was defective.
I contacted them by email over a week ago, and they have not answered yet.
I also talked to them through their discord to which they told that "they were having trouble keeping up" (with the amount of emails I suppose).
I'm very disappointed since I spent a good amount of money on the keyboard.
I don't expect them to be Amazon but I really feel like they don't properly care for their customers.

If the situations gets fixed I will gladly update the review.

Fast shipping! Nothing to complain about my order, great job!

Fair prices, very good quality (transparent shock keycaps) and very fast delivery

Not much to say really. Quality product, solid packaging, and tasty cookie as a bonus too.
I will come back in the future for sure.

Every step of the process of building my first split keyboard was outstanding. Getting the right parts was easy, shipping was fast, the packaging was great, the instructions were incredibly detailed and the parts were of excellent quality.

Excellent kit. The kit constructor made it easy to put together the order so I can finally take the plunge into split keyboards.

Great service, but I would like to have DPD as a possible shipping option

Everything was delivered as ordered. Switches are perfect.

Fast delivery, all components well packaged and ok!

Keyboard composer and mostly inter-compatible kits really help with beginner experience.

The maintained official community is great for reaching out for build and config support - official and unofficial.

Plus the actual Customer Support is fast and easy to contact. All responses were within 1 working day and very helpful to a newbie making mistakes.