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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items like keyboards and switches are excellent and well-made. Many appreciate the fast and secure delivery service, often highlighting quick international shipping and careful packaging. The ordering process is frequently described as smooth, with the online configurator and detailed guides making it easy for users, including beginners, to get exactly what they need. However, some customers experienced issues with delivery tracking, reporting delays in status updates. A few people also encountered problems with incorrect parts being shipped due to ordering mistakes, suggesting a potential area for improved order verification, especially when conflicting components are in the same order.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent goods, clean assembly, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Order

People report positive experiences with order. Customers frequently praise the speed of delivery, with many... See more

Website

Customers had positive experiences with the website. Reviewers praise the site's professional layout,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought an aurora Lily58 Kit that I configured using their online configurator and I really managed to get just what I wanted and could source the rest of the components myself. The configurator wo... See more

Rated 5 out of 5 stars

splitkb is a company that sells nice products but, in contrast to many other companies, for them this explicitly includes customer support: - their online configurator explains why components are... See more

Rated 5 out of 5 stars

I have not tried the Halcyon Cirque Touchpad Module yet. Everything else works fine. The only small complaint is that the switches pop out relatively easy. With new keycaps sometimes instead of the... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience! I bought a nicenano and some hotswap pins. When working with the hotswappins I ruined some of them, but they added some additional pins, so that was of no concern! Also... See more


Company details

  1. Electronic parts supplier
  2. Electronics store
  3. Hobby shop

Written by the company

At splitkb.com, we sell custom-designed, high quality kits and parts to make your own ergonomic mechanical keyboard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

363 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic Website with impressive guide

I ordered there twice now and everything, went smoothly, without any problems.

They have a guide on their Website to help you build the keyboard too, the Guide is well organized into sections, which each explains in details ans with pictures the steps that you need to do.

The Website is a bit laggy, when you try to delete too many items from your cart in quick succession and in rare cases when I did that, the item number got transferred to the next item
( like Switches x5 --> motherboard x5 (the number for how many items jumps to the next one, when deleting an item)) but it inly happened just after deleting many items in quick successions.

22 October 2024
Rated 5 out of 5 stars

Love these switches..

Love these switches... My order was shipped quickly and arrived promptly. Great service, too. Will definitely order again. Thank you!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick and great delivery

The delivery was quick, even quicker than I expected. While the packaging does not look pristine it protects the contents well and as such everything I bought here worked with no issues. The build docs were also invaluable!

24 October 2024
Rated 5 out of 5 stars

Great products and awesome support experience

My orders have all been handled timely and the one time I had an issue with my order everything was solved quickly and smoothly.

I'm a huge fan of the Kyria keyboard, it fits my use cases and I love the continued support and improvements that SplitKB has done on it over the years.

21 October 2024
Rated 5 out of 5 stars

First build. A great success!

This was my first keyboard build. The online composer was easy to use and made me feel confident that I was getting all the parts I needed. Similarly, the build guide was fantastic. The only thing that tripped me up was when I soldered the resistors to the "wrong" side of the board because I followed the pictures in the guide (which were of a different board) rather than following the labels on my PCB (which would have hidden my ugly solder joints on the bottom of the board). I also owe my electrical engineering friend a few beers for letting me sit at his soldering station for a full day and for giving me feedback on my first few soldering joints.

21 October 2024
splitkb.com logo

Reply from splitkb.com

That's a nice story! Thank you for the feedback about the guide, I'll check that out. Enjoy your new keyboard! :)

Rated 5 out of 5 stars

Top quality

Top quality, fair prices, quick delivery. Very active on Discord, so you can easily contact the owner and get further support.
Absolutely solid, I am glad that we Europeans have splitkb for our ergo keyboard needs.

21 October 2024
Rated 5 out of 5 stars

Great

Happy with the quality of the material and service in general

21 October 2024
Rated 5 out of 5 stars

Awesome

The order was very well packaged and protected. Everything arrived as expected and in excellent condition. The best part: the biscuit. I recommend it.

18 October 2024
Unprompted review
Rated 3 out of 5 stars

Good Product

Good Product, Very Slow / Unresponsive Support

24 September 2024
splitkb.com logo

Reply from splitkb.com

Thank you for the feedback! Our (technical) support is currently backed up, because I was ill due to COVID and am currently working through the backlog.

My apologies that you've had a bad experience because of that. I'll definitely try to do better in the future. I'll see to it that your question will be answered shortly!

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