The reviews were iffy but everything actually arrived and was as described! Did respond to emails so that was nice. Took one star off because I paid $18 in shipping and still had to send FedEx the inv... See more
Company replied
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Review summary
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Well during shipping my stickers were folded in half leaving a crease kinda.so idk maybe a piece of cardboard with it would protect the stickers along during shipping.....
Company replied
I read the reviews here, but nevertheless ordered a waterproof bike messenger bag because it seemed perfect for my use and the price was great. The bag arrived yesterday and I am completely delighted... See more
Company replied
2.9
Average
393 reviews
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Reply from Sport is Good
Hello Jennifer,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day 😊
The Spacefoot Customer Service Team
Unimpressed- Customer "service" not working
Unimpressed- have been trying to get Customer "service" to respond directly, trying g to return an order.
Feb.4:
Sport is good has claimed that they have "processed" my request but no info has been sent on how to send and make the return. Still need help.
26 January 2025
Unprompted review
Reply from Sport is Good
Hello Melissa,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
I ordered a pair of reusch down spirt…
I ordered a pair of reusch down spirt vortex ski gloves …
Arrived in stated time with international fedex delivery
Product is excellent
3 January 2025
Unprompted review
Reply from Sport is Good
Hello,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Reply from Sport is Good
Hello Henry,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Item could not be tracked but arrived…
Item could not be tracked but arrived just before Christmas. Items were exactly as described and fit perfectly. Thanks again.
24 December 2024
Reply from Sport is Good
Hello! Thank you for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Really disappointing experience with…
Really disappointing experience with this company. I ordered two items, a jacket and a pair of socks. I was notified shorty after the payment was made that the jacket, the far more expensive of the two, was unavailable. I was refunded but as I no longer wanted to pay £16 postage for one pair of socks. I have asked three times for the order to be cancelled but have been ignored. There has been no response whatsoever and the item has now been dispatched! What a rip off! Oh, and the company trades under several names which feels incredibly suspect. Really poor.
30 December 2024
Unprompted review
Reply from Sport is Good
Hello Ross,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Definitely NOT good sports!
Definitely NOT good sports!! Make sure to supervise your youngsters OR THEY WILL BE ASSAULTED by the owner!! No joke! The owner assaulted our 4-year old while we were shopping. Our 4year old apparently put something in his pocket and the owner aggressively grabbed our boy's arm and snatched the item while scolding him - without even bringing up to the parents' attention first!! Had he done so, we would've paid DOUBLE FOR THE ITEM and taught our 4 year old about paying for items which he doesn't yet understand! Look at the sign this guy made —- he obviously has issues with kids; and he obviously has issues PERIOD.
28 December 2024
Unprompted review
Reply from Sport is Good
Hello,
We understand that this situation may have caused you some concern and we're sorry for your experience. However, there seems to be some confusion: our establishment is exclusively online and we have no physical stores or staff who can interact directly with customers or their children.
We invite you to check the location in question so that we can forward your feedback to the correct establishment.
Thank you for your understanding and please do not hesitate to contact us if you have any questions or needs related to our online services.
Yours faithfully
avoid...
really bad company. Took my money, told me it would be dispatched on the 16th. On the 16th nothing happened, contacted on the 17th and they said that delivery was postponed and they couldnt send it. i respect that things happen but having read other reviews it looks like this is a dodgy company that just chances their arm.
19 December 2024
Unprompted review
Reply from Sport is Good
Hello, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
God bless ya’ll
18 December 2024
Reply from Sport is Good
Hello ,
Thank you very much for your feedback! I'm very happy to share your praise with the entire Spacefoot team.
We wish you a great day! 😀
Your Spacefoot customer service team
Timely Delivery
Thank you for your timely delivery. My Granddaughter will be thrilled opening her gift on Christmas Day.
Merry Christmas and Happy New Year!
18 December 2024
Reply from Sport is Good
Hello Linda,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
I placed an order on the 21/11/24 and…
I placed an order on the 21/11/24 and it still hasn’t arrived and no update. I’d highly recommend staying away from this company
21 November 2024
Unprompted review
Reply from Sport is Good
Hello Owen, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Reply from Sport is Good
Hello! Thank you Norman for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Avoid at all costs
I ordered a gym bench but they never delivered my product. They took my £630 and never sent my product so now I'm going through my credit card to get the money back as fraud. I they give a standard response of please "We can confirm that your refund has been processed. If you have any questions or require further confirmation, please do not hesitate to contact us." but it's yet another deceiving trick to make then look legitimate. STAY AWAY FROM THEM.
12 December 2024
Unprompted review
Reply from Sport is Good
Hello Mr Samal,
We are very sorry about this situation and understand your frustration. It appears that a fault on the part of our carrier caused this problem, and we have taken the necessary steps with them to ensure that this does not happen again.
We can confirm that your refund has been processed. If you have any questions or require further confirmation, please do not hesitate to contact us.
We apologize again for any inconvenience. We hope to regain your trust.
Please do not hesitate to contact us if you have any other question.
Best regards,
Order not turned up
Ordered two ski helmets for Christmas from this company and the parcel was meant to be delivered between 29th Nov-2nd Dec - it’s now 10th Dec. Have not received the parcel, have not received any emails and can’t speak to anyone. Wish I had read these reviews before purchasing. Getting very frustrated!!
10 December 2024
Unprompted review
Reply from Sport is Good
Hello Melvin, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
All good that ends good
Had issues with one wrong item being delivered, things happen. Couldn't have been dealt with better. Next day response through to resolve from e mails, prepay label sent and quick return payment. Re ordered original item back off company due to this.
1 December 2024
Unprompted review
Reply from Sport is Good
Hello Alec, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
How should people contact you via the info on your website and activate the coupon code
I signed up for your newsletter and was sent a a coupon code. I can’t use the code as it keeps saying that it is invalid. I have tried contacting you through your contact form but it just bounces back as can’t be delivered.
I’m getting very suspicious about this website and especially when I see the high price of your shipping. I’m disappointed to read the reviews here.
3 December 2024
Unprompted review
Reply from Sport is Good
Hello Parker,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
This company uses deceptive pricing…
This company uses deceptive pricing practices. I tried to order a golf rain jacket and golf trousers. In my cart the price (before shipping and discounts) was quoted at $398. When I went to pay the price (before shipping and discounts) was $434. I tried two times yesterday, and another time today, and the same issue occurs. I contacted their support team and was told by Bastien "Product prices can vary from day to day depending on sales periods, brand agreements, stocks and our pricing policy. This explains why you are currently seeing a price difference. Unfortunately, we are unable to cover this difference." Changing their stated price when a customer moves from cart to payment must be their general practice. Never seen this before, and I will never order from this company. Very dishonest. I will spread the word to the best of my ability.
20 November 2024
Unprompted review
Reply from Sport is Good
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Disappointing Purchase: No Response from Customer Service
I recently purchased an Adidas taekwondo suit, and I'm extremely disappointed. The logo is completely wrong and doesn't match what was advertised online. I've wasted my money on this product, and I NEED a refund. I've also tried contacting customer service multiple times, but I haven't received any response. If I don't get my refund soon, I will have to take further action. This experience has been frustrating, and I hope to resolve it quickly.
14 November 2024
Unprompted review
Reply from Sport is Good
Hello Mina,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
My son loves his helmet
My son loves his helmet. Easy checkout.
Even though the helmet was shipped ground we received it relatively quickly.
11 November 2024
Reply from Sport is Good
Hello! Thank you Rebecca for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Paying Full Price On Sale Items
The items on their website listed on sale revert back to their full price when you checkout. You only see this at the end of the checkout process after you’ve entered in your mailing & billing address and proceed to payment. They are reachable by their contact form on their website only. If you email them by the email address listed on their website they will not reply back. Even though I have informed them of this issue they don’t resolve it and give you a lame excuse like “clear your browser cookies & refresh the page”. I have messaged them multiple times with no resolution.
Note to other buyers… if you did not get what you ordered or were over charged. Report it to your credit card and they will fight for you on your behalf.
8 November 2024
Unprompted review
Reply from Sport is Good
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
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