Bought and returned socks and articles to the store. They gave me a note with some credit to use, NO RETURN OF THE MONEY, EVEN THOUGH THE ARTICLES WERE UNUSED AND UNPACKED. The note to use the... See more
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See what reviewers are saying
Helpful staff when I asked questions and check out was easy. Variety of items was good. One thing can improve better is organization by staff ... less talking to each other and more cleaning up.... See more
After receiving confirmation of my purchase, Sportmaster cancelled my order claiming the price was a mistake on the website. The price was 70% off, not an unlikely price reduction on black friday. Hav... See more
Good morning! The quality of the things that we bought yesterday is excellent! The service is great!!! I advise everyone to visit the store) you will be satisfied!
Company details
Written by the company
Hos SPORTMASTER arbejder vi altid på at forbedre og videreudvikle sortimentet, servicen og rådgivningen. Vi vil være det naturlige valg, når den sports- og motionsaktive del af befolkningen har behov for køb af sportsudstyr og beklædning. I SPORTMASTER kæden sætter vi kundens behov i fokus og derfor stor ære i, at vi giver en optimal rådgivning, så udstyret bliver rigtigt - og kunderne tilfredse.
Contact info
Baltorpbakken 5-7, 2750, Ballerup, Denmark
- 89 87 36 36
- kundeservice@sportmaster.dk
- sportmaster.dk
2.5
Poor
16k reviews
Hasn’t replied to negative reviews
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super god service.
31 May 2017
Unprompted review
Delivery time
Delivery time
When I paid for a football and a football pump from the website, it said that if I ordered the products inside 'x' number of hours, will the package be sent to the store the same day, for me to collect it.
But after completing the transaction online, I get an email saying that the package is ready to be sent and that I can collect it the next working day.
I checked in the store and they said the same. I eventually had to wait for 2 days to collect the products as the next day turned out to be a holiday.
Definitely not the way to give incorrect information to a customer.
30 May 2017
Unprompted review
Reply from SPORTMASTER
Hi Amit,
Thank you for the review.
I hope that the items you ordered lived up to your expectations. I'm sorry to hear, that there was a misunderstanding about the "counter" on our website. The counter shows "Order within XX:XX then we will ship your parcel today". The shipment is done overnight, so the delivery is the next week day.
We wish you a pleasant day.
Kind regards,
Lasse
SPORTMASTER Customer Service
hurtig ekspedition og super produkt.
20 May 2017
Unprompted review
Alt for lang leveringstid :-(
17 May 2017
Unprompted review
Reply from SPORTMASTER
Hej Kebi.
Tak for din anmeldelse.
Vi erkender, at vi desværre havde en udfordring ved vores seneste kampagne, hvor vi ikke kunne overholde vores normale leveringstider. Årsagen skyldtes, at fragtmanden ikke kunne have alle pakkerne med, hvilket betød, at enkelte af vores kunder desværre fik forlænget leveringstiden. Det vil vi selvfølgelig tage højde for ved vores kommende kampagner, så vi ikke kommer i samme situation igen. Så vi beklager meget, at du fik forlænget leveringtiden.
Med venlig hilsen
Ove
SPORTMASTER Kundeservice.
Alt funkede perfekt 😊
22 April 2017
Unprompted review
A happy customer!
Fantastic customer service, fast delivery, wonderful products available and easy web shop experience. Satisfied with every steps in web-shopping at Sportmaster.dk
11 April 2017
Unprompted review
Nike Air Max 90 Leather
They are really good, plus, I got them very fast!
19 March 2017
Unprompted review
Wholes in the swimmsuit
Ordered a swimming suit for my daughter. We ordered it online as it is a special type which is hard to find in normal shops. Delivery was fast but as it arrived it had two wholes in it. We needed it for the next day and I called the customer service. He was kind enough to look up the place they would have it. Then he told me to call them and ask them to keep it until I can go there myself.
As i was busy and the place closed before I could arrive, we ended without a swimming suit for the occasion . Going to the shop tomorrow to exchange it.
12 March 2017
Unprompted review
Reply from SPORTMASTER
Hi Kadri
Thank you for your inquiry.
We are sorry that your order had a hole on the product. I can understand that my colleague have tried to help you as best as he could.
I hope that our shop had helped changing the swimsuit for you, and that everything is ok now.
We are sorry for the inconvenience.
Best Regards,
Guldane
SPORTMASTER kundeservice
Good service
Fast delivery. The only disappointment was the package, which was not properly packed and my products were sneaking out from an open box. But it arrived in a good condition.
13 February 2017
Unprompted review
God service
Det var super god service og hurtig levering.
Vi var dog uheldige at få en set. 4 i Stedet for str 14 som bestilt.
14 January 2017
Unprompted review
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