Sportsman's Outdoor Superstore Reviews

1,049

•

4.7

Ammunition supplier

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Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fast delivery times, excellent shipping updates, and competitive pricing available across a wide selection of firearms and accessories. Many buyers also note the exceptionally helpful customer service representatives and the remarkably smooth ordering process that makes purchasing simple. However, some people mentioned occasional issues with delivery delays, unexpected billing discrepancies, and poorly packed items arriving damaged. A few reviewers experienced specific problems with product defects, functional failures, or sudden policy restrictions preventing ammo shipments. These customers noted that resolving such complications required extra effort and caused noticeable frustration during their transactions.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast... See more

Price

Users describe satisfaction with price, noting that they often find the best deals online and save a lot of... See more

Product

Clients share positive opinions on product quality, pricing, and availability. Consumers frequently mention... See more

Order

Customers consistently note positive experiences with order processes, highlighting that navigation is... See more

Service

Customers had positive experiences with service, highlighting fast shipping and helpful support. Consumers... See more

Reviews shaping this summary

Firearm was better than advertised. I bought a "Blemished" firearm and the photos were showing an example with more than my firearm i received. Shipping was fast and communication was timely. I got t... See more

Company replied

I called and talked to a service representative. She was friendly and very informed on the product I was inquiring about. She was helpful and an asset to your company. After talking to her, I immediat... See more

Company replied

No BS! This is a great outfit. The website is easy to navigate. Prices are good to great and shipping is better than reasonable. I have purchased from them in the past and will absolutely buy from the... See more

Company replied

Ordered two revolvers. Decided I only wanted one of them. Customer representative was very pleasant and helped cancel the first revolver before they shipped and I received the second in only two days.... See more

Company replied

Company details

Written by the company

We make buying guns online easier. Buy a gun online without worrying about credit card fees, shipping charges, long delivery times, and whether or not we actually have the gun in stock. Seems like a no-brainer, but we have yet to meet another online gun retailer who can say the same thing. With roots that trace back to 1938, Sportsman's Outdoor Superstore is one of the longest-lasting gun dealers still active in the United States.

Contact info

PO Box 2251, 43056, Heath, United States
7405278080
info@sossdirect.com
sportsmansoutdoorsuperstore.com

4.7

Excellent

1k reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 2 weeks

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All reviews

(1,049)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 9, 2026

Found what I was looking for at a…

Found what I was looking for at a decent price. I didn’t really check many other sites but they had the brass cases ammo I wanted.

6 July 2026

Unprompted review

Reply from Sportsman's Outdoor Superstore

Jul 10, 2026

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Jul 8, 2026

Great customer service and…

Great customer service and communication on time delivery

7 July 2026

Unprompted review

Reply from Sportsman's Outdoor Superstore

Jul 10, 2026

Jul 7, 2026

Pistol wasn't as pretty as the ones on…

Pistol wasn't as pretty as the ones on the website, but still a solid value. Probably buy another one at that price.

7 July 2026

Unprompted review

Reply from Sportsman's Outdoor Superstore

Jul 10, 2026

Jul 7, 2026

Ammo order

A friend of mine told me about the ammo that I ordered, and I got online and ordered it. It was quick and easy to navigate the order process (I had ordered from your store before) I sent in the order, and it arrived in short order.
Tom L

Amazing products, great pricing, fast shipping.

22 June 2026

Unprompted review

Reply from Sportsman's Outdoor Superstore

Jul 10, 2026

Jun 23, 2026

Fast shipping

Fast shipping, awesome prices from a trustworthy company.

16 June 2026

Unprompted review

Reply from Sportsman's Outdoor Superstore

Jul 10, 2026

Jun 23, 2026

The ordering process was very well…

The ordering process was very well though out and implemented. The entire process went very smoothly. There were no hitches, no glitches that involved in the process. The pricing was perfect. I shopped around for the best price and S,O.S had the best price. That made my choice easy to select Sportman's Outdoor Superstore.

9 June 2026

Unprompted review

Reply from Sportsman's Outdoor Superstore

Jul 10, 2026

Jun 23, 2026

I couldn't be happier with Sportsman's Outdoor Warehouse. When I couldn't log in properly online, I got a customer service rep on the phone who immediately helped me. My order arrived well before I thought it would, and in great shape. All in all, a company that has its act together. Very nice to see!

3 June 2026

Unprompted review

Reply from Sportsman's Outdoor Superstore

Jun 17, 2026

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