Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(388)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Legit website! Got a really good deal on suite tickets. Received the tickets day of game but Robert was quick with email responses and even made sure we got in the stadium without issues. Buy your tickets through them and you will have a great experience.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Customer service was great, response to emails was very quick. Even got a message to check we had got into the ground ok for the match we had bought tickets for. I was enquiring very last minute so the whole process from booking to receiving tickets was fast. Would definitely use again

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Perfect no issues

we have bought tickets for AC MILAN 2nd Jan and also bought tickets for Madrid game last year all was perfect no issues. Tickets always sent to your email a day before. Robert always responds very quickly to any questions

2 January 2024
Unprompted review
Rated 1 out of 5 stars

NIGHTMARE, CHRISTMAS RUINED!

NIGHTMARE! Purchased two tickets to the Liverpool VS Arsenal (Anfield game). Was denied entry at the barrier, spoke with ground staff who told me tickets have already been scanned. Clearly they sold me tickets who have already been sold or used by the membership holder! Contacted bank for refund. Can’t believe I was tricked to believing this company was genuine!! Traveller 3 hours for the game, fuel wasted, time wasted, 2023 ended a bad way!

23 December 2023
Unprompted review
Rated 5 out of 5 stars

For a first time user

For a first time user, I was extremely apprehensive as it was a lot of money to me and I had recently been scammed by another company. I had read the reviews about it being a bit nail biting waiting for the tickets as they could be last-minute
However, they came 2 days before the match electronically. Absolutely no problem getting into the "500" club at Manchester Utd and a great experience was had. Would use this company again.

26 December 2023
Unprompted review
Rated 4 out of 5 stars

Everton tickets

Sport Tickets Office offered us the opportunity to visit Everton and we were very happy with that. The price of the tickets was a bit high, but the rest was perfect. The communication was good, reaction on a question of mine was quick, and tickets were delivered by e-mail a few days before the game.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Tickets were easy to purchase, well priced and arrived well in advance of the event. Everything went smoothly

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, Would use Again

Bought tickets to Villa vs Arsenal. Got 3 tickets seated next to each other. Faultless service, tickets arrived to hotel on time and plenty of communication throughout the whole process. Would highly recommend and would definitely use again.

9 December 2023
Unprompted review
Rated 1 out of 5 stars

Didn’t receive my tickets till 1 day…

Didn’t receive my tickets till 1 day before the game. Tried many times to call the helpline which I never end up getting through to. The tickets were a surprise gift to my dad and uncle who have been hardcore fans since kids. In the end they couldn’t go due to living far away and having such short notice a waste of 170pound.

27 November 2023
Unprompted review

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