Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(388)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liverpool Vs Man City

Was abit nervous as I didn’t receive my tickets till the day before matchday but the customer service team was quick to respond to my emails and did put me at ease. What an experience it was

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Hi..purchased 4 tickets for Liverpool…

Hi..purchased 4 tickets for Liverpool Europa league home game march 14th..communication from the off was first class.. nothing seemed to be a bother..great seats and even had all 4 seats together.. I was a bit apprehensive at start purchasing of any online ticket site.. but my experience with yous guys has settled that.. will 100% be back in future.. thanks again to Robert and the team at sportticketoffice .. 👍👍

14 March 2024
Unprompted review
Rated 5 out of 5 stars

i was kept updated as to when the…naploli v barcelona

i was kept updated as to when the etickets would arrive,, had the reassurance i needed as had gone to italy to watch a match and tickets come through last minute.but had been given a 100% guarentee they would be there in my inbox via email before the game... i panic so pestered them .they even text me to say.hope your enjoying the game. Robert was amazing and i now know its common to get tickets last minute. so will be more relaxed at next one...the barcode scanned fine on my phone.so whole experience was alot easier than 1st thought.

21 February 2024
Unprompted review
Rated 4 out of 5 stars

tickets arrived two days before and…

tickets arrived two days before and were in allocated area if a little near the back(second from back row, good view but takes ages to get out. Expensive but needed three together so thats probably why.
Thanks, my grandson loved his first game.

17 February 2024
Unprompted review
Rated 4 out of 5 stars

Good Experience

Good Experience. Tickets came through the day before the match. Good communication. Will use again.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

We had a big problem I thought I bought…

We had a big problem I thought I bought 2 tickets for Old Trafford I only had one I contacted Robert to ask for his help he managed to get us 2 seats together and said he would try sell the 1 ticket for me. This guy could not do enough for us I can not recommend him enough he saved our weekend Thanks Roby for all your help Peggy

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

The tickets arrived 2 days before the game, the experience was awesome i recommend the website to buy tickets for a match.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Getting 3 seats together was key for…

Getting 3 seats together was key for us. Although price for Anfield tickets are expensive, it was worth it knowing we had decent seats together. Sports Tickets Office delivered on their promise and their communication was excellent all the way through.

10 January 2024
Unprompted review
Rated 1 out of 5 stars

Update 2 for the game Arsenal vs

Update 2 for the game Arsenal vs. Tottenham :
Several weeks have now passed in which absolutely nothing has happened. Although it is clearly documented and proven that these are fraudsters, Trustpilot is not putting a stop to it. You from Trustpilot should read through the congruent negative experience reports, the customers are not making this up!!! Since Trustpilot allows this company to operate as a unit, customers are being cheated again and again, so Trustpilot is clearly partly to blame here.If paypal buyer protection had not taken effect and exerted pressure, we would have waited even longer.
Today we finally got our money back after 4 months (2120 €). This required countless emails to PayPal and the provider.

If you can, do not use this supplier for your own protection. It is clear, as many negative reviews prove, that he has found a way around Trustpilot to get all these positive feedbacks. If possible, it is better to pay more and get guaranteed tickets than to stand in front of the stadium and worry, only to be told that the tickets have already been sold elsewhere or that you won't get any tickets at all, even though the supplier has been informed that you are traveling several hundred kilometers from abroad.

24 September 2023
Unprompted review

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