Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(388)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Only left one star as there was no…

Only left one star as there was no option for no stars.
Let down with derby tickets 2 days before the game which was played on the 19th April, paid nearly £500, still no refund, just get a reply saying they are looking into it, don’t recommend using these due to not being able to supply tickets and also not refunding my payment, which they have had now for close to 6 weeks. Even Everton don’t recommend using companies that are not registered which the club, absolute fraud of a company, do not use

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great team

First time using the service so I wasnt familiar with the process and how it worked in terms of ticket delivery. As such I was a bit anxious when I didn't have tickets in hand at time of flying for the game! But the guys on live chat and email were super responsive, reassuring, patient, and tickets were delivered on the morning of match day. No issues. Will use again.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Total unprofessionalism and rudeness.

Total unprofessionalism and rudeness.
I bought three tickets for the Manchester United vs Bradford match. We were traveling from abroad but the match date was moved and we couldn't get to the stadium. Although the purchase confirmation states that they don't refund money if the new date doesn't suit us, they offered to try to resell the tickets and refund part of the money, which we agreed to. The match has ended but we still haven't received information whether the tickets were resold or whether we received the tickets we paid for, regardless of the fact that we couldn't come. So we paid 390£ for the tickets but we never received the tickets we paid for, and the match is over.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS SCAM.

So I booked my tickets for the Merseyside Derby on the 14th April at the cost of £390.
I was travelling up from Cornwall on 8 hour journey only to receive an email cancelling my order.
After sending several emails without any response.
Shocking treatment and beware of this scam.
Scouse Carl.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely recommend it

I ordered tickets on April 17th, one day before an important Tottenham match. They were emailed to me the next morning. I had excellent email contact from the seller. I highly recommend them!

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Company is a scam paid for liverpool…

Company is a scam paid for liverpool deby ticket I emailed chasing tickets , kept being told will have them 1-3 days before event , after 1 of my my emails 2 days before event they messaged me say sorry no ticket now , refund 1 -20 days , this was a present , company not replying to emails or phone calls , avoid as a scam

17 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience purchasing tickets for the Leeds game. We were told tickets would be delivered 1–3 days before the match, but with less than two hours to kickoff, we still hadn’t received anything.

I emailed three separate times and tried calling the provided number (+44 203 151 0940), but there was absolutely no response. With no communication or reassurance, we were left stressed and unsure if we would even get into the game. Because of this, we had to scramble and purchase alternative tickets at the last minute.

To make matters worse, the original tickets finally arrived just 90 minutes before kickoff — with no apology, explanation, or acknowledgment of the inconvenience caused.

The lack of communication and reliability made this an extremely frustrating and stressful experience.
Unfortunately, this fell far short of expectations.

Overall, an awful experience and not one I would recommend. Stay well away

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Standing outside Old Trafford now

Standing outside Old Trafford now, 2.5 hours before kickoff. Tickets never arrived. Highly disappointed. Tried calling and emailing all day and no response. Would never chance it woth them again. This is the 2nd time tickets didn't come through, and still waiting for refund from first time. Never again.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

VIP Gold lol

I will never buy from sports ticket again!Having paid a premium price for a 'gold VIP'ticket.It was not as I was led to expect.Never again!

22 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought two tickets for the Chelsea vs…

I bought two tickets for the Chelsea vs Burnley match on 21/02, and my purchase was canceled on the morning of the game, which caused a very big inconvenience.

Until now, I still haven’t received my refund. I have already sent three emails. In the last response I received, they said the refund could take up to 10 days, but so far nothing has been refunded.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Team provided excellent assistance

Sport Tickets Office teymið stóð sig frábærlega í að aðstoða mig og fjölskyldu mína við að fá miða á leikinn AC Milan vs Inter Milan. Samskiptin voru mjög góð og fagleg allan tímann og allt stóðst nákvæmlega eins og lofað var. Ég er mjög þakklátur fyrir hjálpina og mæli hiklaust með Sport Tickets Office

Sport Tickets Office team provided excellent assistance in helping me and my family secure tickets for the AC Milan vs Inter Milan match. Communication was clear and professional throughout the process, and everything went exactly as promised. I’m very grateful for their help and would highly recommend Sport Tickets Office.

8 March 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Dear guest,

Many thanks for your feedback, looking forward to seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Absolutely Fantastic Service

My son (16) and I had an absolutely fantastic experience in Anfield on Saturday. I booked Premium tickets back in August as I had promised to take him to see his team Liverpool play. Alex from Sports Ticket Office was great to give updates nearer the time of the match. I got the tickets by email on Thursday before Saturday match. To our delight when we went to go to our seats we were told we had use of the hospitality suite and we met John Aldridge who signed his programme! Our seats were literally on the half way line, we had such a great view. The 5-2 scoreline topped it all. A wonderful day, we will never forget. Could not recommend Sports Ticket Office enough. Brilliant service. Thank you!

28 February 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Jean,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Really good tickets thanks

3 March 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Shaun,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

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