Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(388)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They owe me 278 euros

I bought two tickets for Manchester United and travelled there to see a match, they charged me 278 euros for two tickets Ive never seen. They never sent the tickets and the day bedore the match told me they would refund the money as they didn't have have them. Over two weeks after that, they haven't given the money back and don't even answer the e-mails. Review updated after their comment:
ID f52b1712-efa3-486f-9600-b18bfb1cec89
You don't even answer to my emails. Over a month later I havent got my money back.

31 January 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Ana,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 1 out of 5 stars

I am invested from India 24499pls…

I am invested from India 24499pls return and refund sir.

10 February 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 1 out of 5 stars

its a scum ..they sold me 2 tickets…

its a scum ..they sold me 2 tickets which was fake for West ham vs Man u ..never buy anything from them

10 February 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Venko,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 5 out of 5 stars

Simple ordering process

Simple ordering process, prompt and thorough customer service. Electronic tickets were sent on time the day before the event.

7 February 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Lele,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Everything was great

Everything was great, Robert was very involved in everything and was there for us with all our problems. Thank you, Robert.

28 January 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Gokham,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Robert here was extremely polite and…

Robert here was extremely polite and helpful when it came to the tickets unbelievable service and unreal tickets for the Liverpool match I didn’t trust it at first but glad I did!

28 January 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Ben,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

The staff was very professional!!!!!!

The staff was very professional, the tickets were delivered on time and recommend everyone to buy tickets on this platform.
The Champions League is a spectacular experience

28 January 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Armando,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Efficient, prompt, reliable

Purchasing tickets from trustpilot was extremely convenient, efficient and reliable.

5 January 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Paul,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Great service

Great service! Got our tickets on time and answer by mail was fast
Thank you

4 January 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Christina,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

I received the tickets in good time

I booked and paid for 2 tickets for the Tottenham v Sunderland match in August.

I read reviews on here after I had booked them, and if Im honest, I would not have done so because of all the negative reviews.

I sent a reminder email a week before and at the time I highlighted my concerns. I received a reply reassuring me I would receive the tickets.

When it got to the day before I sent another reminder email, and had a very quick reply providing me with reassurance I would receive the tickets.

15 minutes later the tickets had arrived in my inbox.

The seats were fine behind the goal and by this time we didnt really care where we were sat.

All in all a very good experience, and I hope to continue to receive the tickets in good time from this seller.

4 January 2026
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Lawrence,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 1 out of 5 stars

Everton Southampton Tickets

They haven’t supplied the tickets and haven’t returned the money. Dispute chasing them for a reply why they did provide us with tickets as they were still advertising them for sale on the same day of the game they haven’t returned the money. Nearly a year later and they haven’t sent the money back.
Terrible company to deal with dont touch them with a barge pole. I wouldn’t have give them any stars.

18 May 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Adrian,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check the booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 5 out of 5 stars

I’ve used the Sport Tickets Office…

I’ve used the Sport Tickets Office twice now, and both times my tickets were delivered safely before the match. Prices are fair, and I liked that they kept me updated on delivery. I’ll definitely use them again.

21 November 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Erica,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 1 out of 5 stars

I would give 0 stars if not a negative…

I would give 0 stars if not a negative if I could. Do not buy from this company ever, do not trust them with your money.
I bought F1 tickets in April for Monza in September and they failed to provide them, even though they guarantee no later than one day before. Numerous emails stated one day before at the latest, so we gave up with no email from them, and then suddenly with 55 minutes to go they emailed with tickets and of course we hadn't travelled there as they had stopped replying to me over 24 hours before. They clearly picked these up last minute, literally as they emailed them and then claimed the money and refused to refund or even talk to me when I explained that was not as stated in emails and of course we hadn't gone to stand outside the track just in case, as they had failed to communicate anything. Appalling, do not buy from them

7 September 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Tracy,

We are very sorry to hear you have encountered such issue, could you please confirm your order number and we will check if it booking belongs to our company?

SportTicketsOffice.com Sales Team

Rated 5 out of 5 stars

Had a query but answered straight away…

Had a query but answered straight away tickets arrived on time

8 November 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Stephen,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

buying tickets is really easy and they…

buying tickets is really easy and they arrive on time for the match

8 November 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Gianni,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Superb Experience!

I've used STO on a number of occasions to source tickets for Premier League games and all I can say is they're superb! Easy to deal with, great communication and decent seats. I'd recommend STO to everyone.

1 November 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Joe,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 4 out of 5 stars

Was worried we wouldn't get tickets in time

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email.
Plus side, my tickets to Anfield were upgraded to sit/stand in the Kop end which was fantastic.

29 October 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Gail,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 5 out of 5 stars

Buying tickets is easy with Sport Tickets Office

sport Tickets Office made it easy to get tickets to football in London. Good communication from the order was placed to delivery.

25 October 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Palle,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

Rated 4 out of 5 stars

anxious wait - but all worked out well in the end

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electronic tickets would arrive 1-3 days prior to the match - got to match day and still no show - used live chat and must say we got a very quick response -reassured tickets would arrive - tickets finally arrived at 1pm on match day so we were sweating - suffice to say, they were decent tickets, both seated together and a great game. Would just be nice not to have to wait until the 23rd hour for confirmation - my nerves can’t take it !

21 October 2025
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Hello Paul,

Many thanks for your feedback, looking forward seeing you again soon.


Best wishes,

Customer Service team
SportTicketsOffice.com

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