Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(388)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ticket arrived as promised the day…

Ticket arrived as promised the day before the game which led to a few minutes of worry but in the end everything worked perfectly and seeing Palace win their first trophy after 55 years of supporting them was priceless!!!

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Purchase at your own risk

Bought tickets to Evertons last game at Goodison Park months ago and got an email the day before the match to inform us we wouldn't be receiving our tickets, we are gutted they still have some heavily overpriced tickets on the site so I guess they've been resold for more money. 21 days for a refund is also a joke I'll never use these lot again. Update* they wouldn't refund or respond so had to go through PayPal for the refund.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Sport Ticket Office, cowboys

I bought a ticket from these guys last November knowing it was Everton's last game at Goodison.
In the past l have used other resale platforms with no trouble and sent my tickets well in advance. I contacted Sport tictets muliple times and eventually told tickets arrive from 3 to 1 day before the game.
I booked time off work and arrangments for my stay in Liverpool etc. I paid 120 quid for my ticket but over the last few weekd these are selling for between 1000 and 1500 quid.
Today i get an email from Sport tictet office that they are not going to honour the tictet i bought and they will refund me in up to twenty days.
If your a sports fan do not put yourself in the position of relying on this company.
I"m so sorry l used this terrible company 😭😭

17 May 2025
Unprompted review
Rated 4 out of 5 stars

One criticism but not a complaint

Only criticism would be not getting the tickets sent until a few hours before the match. Flying into another country not knowing if they'd be sent was stressful but we had them for when we needed them so all's good. I assume that's why our tickets were upgraded to hospitality and better seats so that more than made up for it.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Only a word... PERFECT!

I went from Palermo to Madrid to see a great football show.
Totally PERFECT at all!!!! Amazing seats for a great event as the return match Athletic Madrid vs/ Barcelona, 2nd leg Semifinal Copa del Rey.
I requested very special tkts and
I received my e-tkts by email the day before the match.
I hadn't any problem... See you for next match

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Before proceeding with my order I…

Before proceeding with my order I double checked with “Mark” in their live chat that they could guarantee me 3 seats together. I was told that that was not a problem and that I’d get 3 seats together.
When the tickets arrived the day before the match I realised immediately they were not together but across one of the stands. I immediately contacted them via email and their chat page and was told “ the team” would be in touch shortly to try to resolve matters.
I even offered an easier solution as I stated that I needed at least 2 seats together to help accommodate my son.
Despite repeated attempts to contact them on the Saturday I received no reply until an email from Richard at 2:30 asking if we were in the ground.
Pretty short sighted as its a well known fact that signal in stadiums is extremely poor.
What should have been a memorable experience was ruined by the company itself.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

My husband and two sons travelled to…

My husband and two sons travelled to the game on Sunday. Great seats and great atmosphere. Robert was great to deal with and kept in contact throughout to ensure we got our online tickets sorted and all went well. Would highly recommend them

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Hello

Hello! At first, I thought that we would no longer receive the tickets, but on the day of the match, we received them. I had even better seats, at VIP Gold, and that's thanks to your company. My boy was very happy to see his favorites up close. Thank you very much and we will definitely order from the website again.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

West Ham

Honestly couldn’t fault this service from start to finish. Everything that was communicated happened. Every question answered promptly. They even messaged to make sure we got into the event and that everything was okay! Brilliant seats and bio experience. Highly recommend for a unique tailored experience. Will definitely use again.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used Sports Ticket Office for…

I’ve used Sports Ticket Office for several years now without any problems. They always deliver what they promise and wouldn’t hesitate to recommend their service. I recently bought 4 tickets to watch Liverpool v Wolves. I received e-tickets as promised two days before the event. Luckily we got an upgrade to Premier Clubs to ensure we got 4 seats together between penalty box and half way line. Brilliant. They even messaged me before the match to make sure everything was fine.

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Amaizing experience!!!

Amaizing experience!!!! Smooth delivery via e tickets, great seats! Support from Robert and Alex top level. Every step of my journey, every question, right away answered!!! Also checked am I in my seats, that is unseen in my experience. Guys are great, will use again 100%

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience at Glasgow

Great experience at Glasgow, beautiful atmosphere on the stadium, thanks to sport tickets office, I enjoyed event in full, great seats, perfect view, thanks to guys in support team , got all answers, even they checked am i in my seat safely. Will use again

30 January 2025
Unprompted review

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