Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(388)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fantastic experience

I bought tickets for Tottenham Leicester in November, customer service was present, courteous and always available 24 hours. The tickets were sent to me the day before the match via email. I recommend you rely on them especially if you don't want to buy season tickets for the teams you want to see. rating 10

26 January 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, booked tickets months in advance only for them to email on the day saying they’re are no tickets available and have to pay £500 each for a ticket. All round awful and stressful experience, complete lack of customer service and transparency and shady behaviour throughout.
Never use this company.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

SHOCKING WAY TO TREAT PEOPLE

My wife and daughter are sat at home watching Champions League match Aston Villa v Celtic. I ordered and paid for two tickets 1st of December. Emailed them again about the tickets on the 14th of December, to be told that everything is fine and in order and I would receive the tickets 1-5 days before the match. Heard nothing from Sports Ticket office until I wrote to them day before the match. They wrote back saying at the time of the ticket purchase they could only estimate the price (this was news to me as what I originally paid was supposed to be the price) but their suppliers have now provided a full price. Sports Ticket Office now wanted an extra £500 off me. I declined and said I wanted a full refund. I now have to wait between 5 to 21 working days for my refund which is odd considering they wanted an extra £500 off me within 24 hours. This company should be shut down they are a disgrace,I feel as though they had no intentions of sending out tickets. So disappointed. Abysmal.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

This so called company are rubbish.i…

This so called company are rubbish.i purchased 2 tickets for the villa celtic game on the first of January and the money was out of my account that day I booked flights and hotel and arrived today to be told that they didn't have the tickets I purchased but if I gave an extra 540 Sterling they would do there best to get them for me I told them to stick it they then told me that to get my money back I will have to wait 5 to 21 working days they are real joker's they need to be reported to trading standards don't buy any thing from them they are crooks

29 January 2025
Unprompted review
Rated 5 out of 5 stars

We got the best experience

We got the best experience. Purchased Chelsea tickets as a present for a child. Amazing customer service, very helpful and accommodating. Answered all the questions and made us feel very secure. Received tickets day before the game. Sits out of this world, to say we are happy is an understatement. Huge thank you , will be back again!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

👍👍👍👍

Communicative and kind customer service, and good tickets for a good price! Only complaint is that the tickets we received were not directly seated next to each other, instead they were on rows right above each other. Besides that, perfect!

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing communication

Despite tickets arrived only one day before the event, Sport Tickets Office was always supportive, replying very fast to any email, keeping communication always running and asking feedback during the event. Very good customer service!

4 January 2025
Unprompted review
Rated 1 out of 5 stars

Price gouging, hidden costs, late delivery. Need I say more. Don’t use!!

Don’t use.

This company are awful to deal with. They charge you a price for tickets and then wait until a few hours before the event, when you still have not received the tickets and then email you to say you need to pay more for the tickets. In my case, the company said we couldn’t have the tickets we had paid for unless we paid another £200 per ticket for them to release them.
Awful experience, zero customer service, stressful process from start to finish, not to mention the unscrupulous, greedy, price gouging strategy used to get you emotionally committed then force you to pay vastly over the odds for tickets
If you are reading this looking for who to buy tickets from, please do not use this company at any cost.
I’m lost for words to describe this awful experience with this company

6 January 2025
Unprompted review
Rated 5 out of 5 stars

This is the first time I bought my…

This is the first time I bought my football tickets with Sport Ticket Office and someone from Sport Ticket Office brought my ticket to my Hotel one day before the football match and it was a great experience with no issues.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

People reading this are probably…

People reading this are probably sceptical as I was getting tickets from a third party but these guys are 100% genuine I took my son to the Lyon Vs St Etienne game and couldn't get tickets anywhere apart from these guys. Great experience for me and my son. Thank you very much.

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Liverpool

Liverpool - Crystal Palace
Some of the latest games with Klopp, so tickets were hard to get hold of and no gurantee to sit 4 together. But they pulled through. We recieved tickets matchday, but quality was better than what we had bought. Too bad Liverpool lost:)

16 April 2024
Unprompted review

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