SpotHero Reviews 7,202

The Convenience and Diversity of Options made choosing parking easy. Great First Time Experience!

There was an issue with being overcharged at the garage. Wasn't spot hero fault but they refunded my payment since the gatage charged me. The parking was easy and as expected

Directions were spot on. Entry and exit was seamless.

I could not get in nor could I get out of the parking garage that I was confirmed for. I was informed later that you cannot arrive earlier than your scheduled time. I arrive like 20 minutes early so I suppose that was my error. I believe you should be charged for the time versus not being able to get in at all or at least clearly state this.

I was impressed, because I actually couldn't park where I had reserved a parking spot. I had to wait around, then leave and find another parking garage.
So, I called the following day to complain. The representative was so nice, she apologized, then refunded the full amount to my credit card. She then explained that, if I used Spot Hero again, I could call immediately and they would have found me another place to park right then.
Anyway, I was impressed that the customer service was really good...

There was some confusion once I was in the garage because there was signs everywhere saying that every vehicle needed to register at the kiosk. I didn't want to pay again so I just had to trust that the system was working as intended. I didn't get a ticket or towed so everything worked, but I was worried there was a slight chance I wasn't doing things correctly.

Did an amazing job, the attendant was super helpful, Thank you so much, this was a very smooth process and will use this location in the future.

Great experience except the parking lot’s elevator wasn’t working and I had to go up and down two flights of stairs in a formal dress and heels

Easy access and significantly more affordable than parking on site

The issue is that your mobile app is stuck in the 1990s and requires any letters on license plates to be entered only in lower case. If you enter the letters as they appear on the actual plate, the system allows you to update the vehicle then immediately tells you you still need to enter your plate!?!?!
In 2026? Come on man! Ditch your antiquated UX and stop punishing users who enter the ACTUAL correct characters from their government issued license plates.
No way am I the 1st person to call you out on this.
It's lazy and easy to fix.
I should not have to call support for them to enter my license plate for me.
I just googled, "can a license plate contain lowercase letters?"
You should too...

My code didn't work twice, both going in and coming out. I'll never park in 8 Olive Garage again. If it weren't for a young lady who came to my rescue, I'd still be in the garage. It was terrible.

Support staff resolved the issue immediately and very satisfactorily. Further strengthens my support of SpotHero. Love this service.

I am new to parking reservation services. I was not paying attention and needed parking for the following day unfortunately I did not realized it was past 12 AM so my reservation was actually one day off. The next day, I realized my mistake quickly called Customer Service and what a surprise. They could not have been more understanding and made it so simple to correct everything. Boy, why haven’t I been using Spot Hero?

well I looked at the date and it let me order the whole 3 day weekend I ordered it for Friday though Sunday afternoon. there was no word about in and out privelages... after Friday went out and could not get get back in on Saturday morning. the attendant was rude... I told him I paid for the entire weekend. he said tough luck you have to leave. I pride $101.00 for the weekend.. they don't warn you about the in and out privileges on the booking
.. it's in the fine print. I will never use this app again. tried to get a refund but no luck. they burnt me once... never again. used public. lot for $20... that is the way to go. avoid this scam.

Reserved a spot at 1405 Curtis street, Denver. Did not accept the reservation so I paid spot hero $8 for nothing and $16 for the parking. The instructions from spot hero did not match the parking lot machines.

The customer service representative was very cordial, engaging, and helpful.

I had a really bizarre and distressing experience with the garage. SFG on E 80th St between 2nd and third Avenue in Manhattan where I reserved a spot through SpotHero.
They tried for 20 minutes to help me on the phone, but they could not reach the proper person.
They immediately refunded the extra charges from the garage, gave me a credit on top of that for the inconvenience, and asked what else they could do.
The issue was that the attendant refused to give me my car keys for ONE HOUR until his machine was working and could take my credit card for my hour delay. In fact, I had to call the police.
SpotHero is following up on the original problem to make sure it never happens to anyone again.

Very smooth transaction and very friendly customer service person. Would highly recommend this parking garage.

First time using Spot Hero. Online reservation was easy, however, the garage I booked had another location with an identical name literally across the street! They did not honor my prepayment.
Spot Hero customer service was fantastic. I emailed the receipt, and they refunded the total amount even though it was more expensive than my original reservation.

It's the best app of 2026.