We were in the horrible position of having to claim on our insurance when our dog was attacked by another. The claim process was fairly simple and I was able to create the claim online on my mobile... See more
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Review summary
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We've been with Spoton for a number of years with our cat, who, because she was getting on a bit, had to have injections for arthritis every month. At all times when we've submitted a claim, it... See more
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My experience with Spot On Insurance has been nothing short of excellent. At the devastating time of hearing our beautiful Cockapoo had cancer, they could not have done more. From the point of placing... See more
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They were able to answer my query via email before I made a claim and the claim process was straight forward and easy to complete.Pay out was quick within 10 days so really efficient. Just disappointe... See more
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Company details
- #16 of 30 best companies in Pet Insurance Company
Written by the company
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.5
Excellent
950 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Just got my dog insurance
Just got my dog insurance. Can't comment on the service but the set up was easy. Good price
20 November 2025
Reply from Spot On Pet Insurance
Hi Debbie,
Thanks for choosing Spot On and for taking the time to leave a review! We're glad to hear the setup was smooth and the price hit the mark.
Welcome to the Spot On family!
The Spot On Pet Insurance Team.
Our claim was sorted out quickly and…
Our claim was sorted out quickly and efficiently. Excellent service
13 November 2025
Reply from Spot On Pet Insurance
Hi Annette,
Thanks so much for the great feedback! We're delighted to hear your claim was handled quickly and efficiently, that’s exactly what we aim for. Our Claims Team always works to get things processed super fast once all the needed info is in, and it's great to hear that made a difference for you.
Thanks again for trusting us with your pet’s care.
The Spot On Pet Insurance Team.
Puuuurfect cover!
Simple and clear policies, excellent communication/response, and fantastic support when needed for our cat! 5*****
20 November 2025
Reply from Spot On Pet Insurance
Hi Ian,
Thank you for the pawsome review! 🐾 We’re thrilled to hear our simple policies, quick responses, and fantastic support have made things easy for you and your cat. Shoutout to our Customer Success team, they’ll be so pleased to hear this!
Thanks for choosing Spot On.
The Spot On Pet Insurance Team.
Sorted our claim out quickly…
Sorted our claim out quickly communicated well through email and kept us informed at each step.
18 November 2025
Reply from Spot On Pet Insurance
Hi Carol,
Thanks for your review! We're so pleased to hear your claim was handled quickly and that our team kept you in the loop throughout. That’s exactly what we aim for, fast, clear, and stress-free support when you need it most.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Kim,
Thanks for the great feedback! We're so glad to hear you found our service efficient and the claims process swift, that's exactly what we're here for. We’re proud of our speedy claims turnaround and making things easy for our customers.
The Spot On Pet Insurance Team
Minnie 2025
Quick and efficient with dealing with my claim.I would highly recommend this company.
1 October 2025
Reply from Spot On Pet Insurance
Morning Dee, thank you for your review. Our claims process is a very speedy one. Once we receive all relevant information, with are currently being paid out within a few days.
Great place
Great dr
Thoughtful stuff
Clean place
Available instruments
Caring hearts
1 November 2025
Unprompted review
Reply from Spot On Pet Insurance
Thank you for your review!
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Debbie,
Thanks so much for the glowing feedback! We’re thrilled to hear you've had an excellent experience with our claims team. Your recommendation means a lot, it’s exactly what we aim for every step of the way.
The Spot On Pet Insurance Team
Reply from Spot On Pet Insurance
Hi Jennifer, thank you for your feedback and welcome to Spot On! 🐾
Absolutely love Spot On Pet Insurance!…
I can’t say enough good things about Spot On! Their service has been amazing from the start — super easy to sign up, clear coverage options, and no confusing fine print.
When my cat needed an unexpected vet visits, I filed a claim online and was blown away by how fast they processed it. I got reimbursed within a few days, and everything was super straightforward. No stress at all!
Their customer support team is also fantastic — friendly, patient, and genuinely care about helping you out. Every time I’ve had a question, they’ve gone above and beyond to make sure I’m taken care of.
Overall, the value is great for the peace of mind you get. Vet bills can add up fast, and knowing Spot On has my back makes a huge difference. Highly recommend them to any pet parent who wants reliable coverage and quick claims!
7 November 2025
Reply from Spot On Pet Insurance
Thank you for your lovely review Ben! Our team work very hard to make sure your customer care/Claims journey is a good one. I will pass your kind words onto both teams! 🤩
Quick and efficient service
I found the entire claim procedure straight forward and hassle free.
The policy paid out very quickly and must recommend Spoton pet insurance to anyone looking for a competitive and efficient insurance for your pet.
7 November 2025
Reply from Spot On Pet Insurance
Thank you for your review Keiron, we are super proud of our speedy claims process and are always eager to pay claims quickly so you are not out of pocket too long!
Very helpful company quick on payout
30 October 2025
Reply from Spot On Pet Insurance
Hi Lorraine,
Thanks so much for your review! We’re really glad to hear your claim was sorted quickly and smoothly, that’s exactly what we aim for. If you ever have questions or need support in the future, just drop us a line at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team
Bob the Greyhound
At the very end of my 1st year of being insured with Spot On my poor boy Bobby died suddenly from bone cancer. Spot On made the claim very easy, a quick on-line form then they send it to the vets. A couple of questions were e-mailed to me and then the claim was settled and paid and the renewal was automatically cancelled. It felt like there was a well thought out process in place to deal with this outcome, which I appreciated.
4 November 2025
Reply from Spot On Pet Insurance
Hi Adam,
We’re so sorry to hear about the loss of your beloved Bobby, losing a pet is never easy, and our hearts go out to you. Thank you for sharing your experience during such a difficult time.
We’re glad our process helped make things a little easier, and that you felt supported throughout. Behind the tech, it’s always about making sure our customers feel looked after, especially when it matters most.
If there's ever anything more we can do, please don’t hesitate to reach out to us at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team
Lovely and helpful
They took the trouble to call me within minutes of sending an email since it’s the first time I’ve ever had to make a claim. The man I spoke to was so friendly and helpful, and explained all the processes really well. I feel like I’ll be getting my money’s worth!
6 November 2025
Reply from Spot On Pet Insurance
Hi Jo,
Thanks so much for your lovely review! We know the first claim can feel a bit daunting, so we’re really glad our team could step in quickly and walk you through it. We’re all about keeping things simple, clear, and human and it’s great to hear that came through.
You absolutely deserve to feel supported and get real value from your cover. If you need anything else along the way, don’t hesitate to reach out at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team
Highly recommend Spot On
Highly recommend Spot On.
Never had any issues when making claims.
Their care and kind words when our beautiful Sid passed away was a testament to their wonderful customer service.
They took care of cancelling policy without me having to ask them after Sid had passed.
Great service.
6 November 2025
Reply from Spot On Pet Insurance
Hi Leanne
Thank you so much for your kind words and for taking the time to share your experience with Spot On. We’re truly sorry to hear about the loss of your beautiful Sid, our hearts go out to you. It means a lot to know that our team could offer support and take some of the admin off your plate during such a difficult time.
We’re honoured to have been there for you both, and we really appreciate your recommendation.
The Spot On Pet Insurance Team
Good Service quick response
28 October 2025
Reply from Spot On Pet Insurance
Thank you for your review Marion, I will pass on to the team who will be thrilled that you appreciate our speedy claims process! 😊
Reply from Spot On Pet Insurance
Hi Polly, thank you for your review and welcome to Spot On! 🤩
Efficient
My claim was examined quickly and accepted within a few days only. It only took a few minutes to submit my claim and the process was very straightforward and easy to understand. I had a call from the insurance the day after submitting my claim to confirm some details and the lady on the phone was very friendly.
31 October 2025
Reply from Spot On Pet Insurance
Hi Claire,
Thank you so much for your kind words! We’re thrilled to hear the claims process was quick, easy, and clear, that’s exactly what we aim for. It’s great to know our team was able to confirm your details promptly and that your interaction was a friendly one.
We really appreciate you taking the time to share your experience with us.
The Spot On Pet Insurance Team
Straight forward claim on line form
Straight forward claim on line form. Got answer back 2 days later saying my claim will be processed.
27 October 2025
Reply from Spot On Pet Insurance
Hi Susan,
We’re so glad to hear your claim was processed quickly and smoothly! At Spot On, we know time matters, especially when it comes to your pet’s care, so it’s great to hear everything was sorted within two days.
Thanks for taking a moment to share your experience!
The Spot On Pet Insurance Team
very disappointed with the claims…
very disappointed with the claims process. leaving Spoton
14 October 2025
Reply from Spot On Pet Insurance
Hi,
We’re sorry to hear you were disappointed with your claims experience.
To clarify, unfortunately we could not cover the out-of-hours consultation surcharge amount exceeding that of a standard consultation fee on this occasion. We do still cover all out-of-hours treatment, but we cap the consultation charge if a pet could have presented during regular surgery hours.
If you believe the decision is incorrect please contact claims@spotonpetinsurance.co.uk for further guidance with the appeal process.
The Spot On Pet Insurance Team
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