We were in the horrible position of having to claim on our insurance when our dog was attacked by another. The claim process was fairly simple and I was able to create the claim online on my mobile... See more
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We've been with Spoton for a number of years with our cat, who, because she was getting on a bit, had to have injections for arthritis every month. At all times when we've submitted a claim, it... See more
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My experience with Spot On Insurance has been nothing short of excellent. At the devastating time of hearing our beautiful Cockapoo had cancer, they could not have done more. From the point of placing... See more
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They were able to answer my query via email before I made a claim and the claim process was straight forward and easy to complete.Pay out was quick within 10 days so really efficient. Just disappointe... See more
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Company details
- #15 of 30 best companies in Pet Insurance Company
Written by the company
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.5
Excellent
945 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Spot On Pet Insurance
Hi Emma, thank you for your feedback, I'm glad you experienced our very efficient claims process.
Our little dog has just had to be put…
Our little dog has just had to be put to sleep. The claims procedure is very simple. Have yet to have the claims paid but hopeful.
27 March 2026
Reply from Spot On Pet Insurance
Thank you for your review James, I'm so sorry for your loss. Currently claims are being settled within a week so you should have heard something by now.
Reply from Spot On Pet Insurance
Hi Nancie,
Thanks so much for your review. We’re delighted to hear you were very pleased with the service and found the claims process fast and easy from start to finish. We know how important it is to make claiming as simple and straightforward as possible, so it’s great to know we delivered for you.
We really appreciate you taking the time to share your experience.
The Spot On Pet Insurance Team.
Good experience with spot on
You need to ask to log in each time you put a claim in Otherwise a great experience
26 March 2026
Reply from Spot On Pet Insurance
Hi Kim,
Thank you for your review. We’re really glad to hear you’ve had a good experience with Spot On and found the claims process positive overall.
If there is anything you need help with then please let us know.
The Spot On Pet Insurance Team.
Excellent communication throughout my…
Excellent communication throughout my claims for my dogs illness. And quick transfer of monies on receipt of the information from my vets.
18 March 2026
Reply from Spot On Pet Insurance
Hi Eva,
Thank you for your lovely feedback. We’re so pleased to hear you were kept well informed throughout your dog’s claim and that payment was transferred quickly once your vet sent the information over. We know claims can be a worrying time, so it’s great to know the process felt smooth and well communicated from start to finish.
The Spot On Pet Insurance Team.
Cheaper to go on comparison sites and…
Cheaper to go on comparison sites and redo than the price they give.
when i had to claim on the dental plan they tried everything to not pay out.
however they are quick at responding to emails which is a big plus point.
improvement to be made - offer the existing customer the best price first time.
24 March 2026
Reply from Spot On Pet Insurance
Hi there,
Your renewal price would match a new quote, provided all pet details remain the same, with the added benefit of continuous cover from your original policy start date, If you are quoting with different pet details, you will get a different quote than your renewal documents.
If you would like to discuss this further then please contact our Customer Success Team who would be happy to help at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
So far we have no complaints
So far we have no complaints. Spot on have paid up on every claim we have made.
Of course like all insurance companies, read the small print before committing, as we didn’t insure for drugs or think about the excess. Our mistake, not theirs🫣
13 March 2026
Reply from Spot On Pet Insurance
Hi Alan,
Thanks for taking the time to leave a review. We’re really pleased to hear we’ve paid your claims promptly and that, overall, you’ve had a positive experience with us.
We also appreciate you highlighting how important it is to read through the cover details before taking out a policy. We offer bespoke policies, and our boosters can be added at any time, so customers can tailor their cover to suit their needs. We always aim to keep things clear and straightforward.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Amanda,
Thanks for your review. We’re so pleased to hear you found the claim process easy and the payment fast. Our team works hard to deliver a speedy claims turnaround and make things as straightforward as possible when you need us. We really appreciate you taking the time to share your experience.
The Spot On Pet Insurance Team.
Would recommend
A very simple process to claim and a very quick decision was made regarding payout directly to the vets. Would definitely recommend spot on. Thank you
19 March 2026
Reply from Spot On Pet Insurance
Hi Mary,
Thanks so much for your lovely review. We’re really pleased to hear you found the claims process simple, with a quick decision made and payment sent directly to your vets. Our team works hard to deliver a speedy claims turnaround, so it’s great to know that came through in your experience. We really appreciate your recommendation and your support.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Victoria,
Thanks so much for your kind review. We’re really pleased to hear you found our team helpful and efficient, that’s exactly the service we aim to provide. We really appreciate you taking the time to share your experience and for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
Fabulous fast service
6 March 2026
Reply from Spot On Pet Insurance
Thank you for your review Sharon, we aim to assess claims within a week currently, once all relevant information is received, making sure our customers are not out of pocket for too long! 🤩
Excellent
Quick process, concise information, easy to do for 4 cats and of course reasonably priced.
13 March 2026
Reply from Spot On Pet Insurance
Hi Mrs. Marriott, thank you so much for your feedback and welcome to Spot On! 🐾
we have been with spot on now 3 years…
we have been with spot on now 3 years with our french bulldog and can't fault the service and honesty you get from spot on. just had to have our boy sorted and again spot on paid out fast.
Would i recommend SPOT ON to anyone, Yes I would as if you love your pet then get them covered with them a company you can trust.
6 March 2026
Reply from Spot On Pet Insurance
Thank you for your review Wayne, we are very proud of our speedy claims process and our agents are always happy to help! 🐾
Reply from Spot On Pet Insurance
Hi Leon,
Thank you for your review! We’re really pleased to hear that you found our claims process helpful and friendly.
We know that making a claim can sometimes feel stressful, so it’s great to know our team helped make things a little easier for you. That’s exactly the experience we aim to provide.
The Spot On Pet Insurance Team.
Everything was made easy for me at this…
Everything was made easy for me at this upsetting times
5 March 2026
Reply from Spot On Pet Insurance
Hi Suzanne,
Thank you for taking the time to leave such a kind review. We’re really glad to hear that our team could make things a little easier for you during what sounds like a difficult time.
Supporting our customers when they need us most is incredibly important to us.
Thanks again for taking the time to share your experience.
The Spot On Pet Insurance Team.
prompt service with claims
I have always received a prompt service when claiming and received back exactly as my policy.
12 March 2026
Reply from Spot On Pet Insurance
Hi Vicky,
Thank you for your kind feedback! We’re really pleased to hear that you’ve consistently received prompt service when making a claim.
It’s great to know the process has worked smoothly for you and that your claims have been settled in line with your policy. We always aim to keep things clear, fair, and efficient.
Thanks again for taking the time to share your experience.
The Spot On Pet Insurance Team.
Quick and Easy to do.
I just filled in the claim forms, sent them to spot on, They then got in touch with my vets to confirm everything. SPOT ON kepted me updated with emails along the way and the moneys owned were put into my bank account within a couple of weeks.
3 March 2026
Reply from Spot On Pet Insurance
Hi Tina,
Thank you for taking the time to share your experience! We’re really pleased to hear that you found the claims process quick and easy.
It’s great to know the team kept you updated along the way and that everything was sorted smoothly with your vet. We always aim to make claiming as straightforward as possible, so you can focus on your pet while we handle the rest.
Thanks again for your kind feedback and for choosing Spot On.
The Spot On Pet Insurance Team.
Rang back in under 10 mins
10 March 2026
Reply from Spot On Pet Insurance
Hi Trisha,
Thanks for taking the time to leave a review. We’re really pleased to hear our team got back to you so quickly, when you’re calling about your pet, getting a prompt response matters.
Our call-back service is designed to make things easy: you choose a time that suits you, we will already have your policy open when we call, and you speak to a real person straight away. It’s a simple system that works and we’ve never missed a call-back request.
Thanks again for the feedback, and we’re always here if you need us.
The Spot On Pet Insurance Team.
Staff are helpful and empathetic
Staff are helpful and empathetic. I was in a ‘dark place’ regarding my cat but it all worked out, not least to Spot On.
3 March 2026
Reply from Spot On Pet Insurance
Hi Victoria,
Thank you for your kind words. We’re really glad our team could support you during such a difficult time, hearing that you felt our staff were helpful and empathetic means a lot to us.
Moments like these can be incredibly tough, so we’re relieved things worked out for you and your cat in the end. Wishing you both all the very best going forward.
The Spot On Pet Insurance Team.
Always very quick response and easy to…
Always very quick response and easy to use the website
27 February 2026
Reply from Spot On Pet Insurance
Hi Sian,
Thank you for taking the time to share your experience! We’re really pleased to hear that you found the claims journey quick and that the website was easy to use. That’s exactly what we aim for, making it simple and stress-free to manage your policy and submit claims online.
The Spot On Pet Insurance Team.
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