We were in the horrible position of having to claim on our insurance when our dog was attacked by another. The claim process was fairly simple and I was able to create the claim online on my mobile... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been with Spoton for a number of years with our cat, who, because she was getting on a bit, had to have injections for arthritis every month. At all times when we've submitted a claim, it... See more
Company replied
My experience with Spot On Insurance has been nothing short of excellent. At the devastating time of hearing our beautiful Cockapoo had cancer, they could not have done more. From the point of placing... See more
Company replied
How quick spot on is to process the claims, especially during such difficult times in dealing with my dog health. Really 5 service, fast response and communication. My only gripe is the fact that we h... See more
Company replied
Company details
- #15 of 30 best companies in Pet Insurance Company
Written by the company
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.5
Excellent
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far spot on has been a good…
So far spot on has been a good insurance company. Recently had our first claim and all went smoothly
21 April 2026
Reply from Spot On Pet Insurance
Hi Anna, thank you for your feedback. Our claims process is a speedy one, once we receive all relevant info from you and your vet.
Excellent customer service!
20 April 2026
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you received excellent customer service from our Customer Success Team. We work hard to provide clear, friendly and helpful support, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
They were so helpful with the end…
They were so helpful with the end stages of our dog Patsy.
9 April 2026
Reply from Spot On Pet Insurance
Hi Zena,
Thank you for your review, and we’re so sorry to hear about Patsy. We’re pleased our team could be there to support you and help during such a difficult stage. We know how hard those moments are, so it means a great deal to know you felt looked after.
The Spot On Pet Insurance Team.
Genuinely impressed with the service & speed of dealing with claims
I’ve had two dogs insured with Spot On over the years, and have had to make claims for both of them. Both times the claims have been approved and dealt with exceptionally quickly (with one leading to a continuous claim for ongoing medication, which was really easy to deal with). There were some complications with the information provided by the vet for one of my claims, and Spot On couldn’t have been more helpful. Genuinely really impressed with their service and will always keep them in mind for future policies.
16 April 2026
Reply from Spot On Pet Insurance
Hi Emma,
Thanks so much for your review and for trusting us to insure both of your dogs over the years. We’re delighted to hear your claims were approved and settled so quickly. Our claims team work hard to deliver a speedy turnaround and be as helpful as possible if anything needs clarifying, so it’s great to know that came through in your experience. We really appreciate your support and look forward to helping again in future.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Anthony,
Thanks so much for your review. We’re delighted to hear you found us excellent to deal with. We work hard to keep things straightforward, clear and hassle free, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
Spoke to a lovely man today as my dog…
Spoke to a lovely man today as my dog passed away yesterday and he was so nice and helpful and went through canceling my policy with ease. Also nice there was no cancellation charges. No desire to have another dog as yet but if I ever change my mind I will definitely use you again.
15 April 2026
Reply from Spot On Pet Insurance
Hi Dawn,
Thank you for taking the time to leave this review, and we’re so sorry for the loss of your dog. We’re pleased to hear our team was able to support you with kindness and make the cancellation process as easy as possible at such a difficult time. Your lovely words mean a great deal, and if you ever do decide to welcome another dog in the future, we’d be honoured to help again.
The Spot On Pet Insurance Team.
Super quick and easy claim process
Super quick and easy claim process all done online, with no issues or need to speak to anyone. I added in a lot of detail into my claim notes and provided ample evidence, receipts, notes from the vets etc, which may have helped expedite the process. But no complaints! Hopefully I never have to claim again but if I do I hope it's as easy as this time
2 April 2026
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your review. We’re delighted to hear you found the online claims process super quick and easy, with everything handled smoothly from start to finish. Our claims team work hard to deliver a speedy turnaround, and providing detailed notes and supporting documents can certainly help us assess things as quickly as possible. We really appreciate your feedback and hope that, if you ever do need us again, the process is just as straightforward.
The Spot On Pet Insurance Team.
Easy claim process and quick payment
Easy claim process and quick payment. Fast response to emails.
2 April 2026
Reply from Spot On Pet Insurance
Hi Elaine,
Thanks for your review. We’re so pleased to hear you found the claim process easy, the payment quick, and our email responses fast too. Our claims team work hard to deliver a speedy turnaround and keep things straightforward from start to finish, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Nikki,
Thanks for your review. We’re really pleased to hear our team was able to answer your questions promptly and helpfully. We know how important clear, straightforward support is, so it’s great to know you had a positive experience with us.
The Spot On Pet Insurance Team.
Stress free claim process
Spot on handled my claim quickly, pain free and the claim was paid out swiftly once all information had been gathered from myself/my vets. Very good service from Spot on and I would highly recommend.
31 March 2026
Reply from Spot On Pet Insurance
Hi Adam,
Thanks so much for your review. We’re delighted to hear you found the claims process stress free and that everything was handled quickly and smoothly once the information was gathered from you and your vet. Our claims team work hard to deliver a fast turnaround, so it’s great to know that came through in your experience. We really appreciate your recommendation.
The Spot On Pet Insurance Team.
Good and easy experience
Used SpotOn for years and claims were simple and paid out quickly. Unfortunately my dog is no longer with us but if we get another pet would definitely look to use SpotOn again.
31 March 2026
Reply from Spot On Pet Insurance
Thank you for your feedback Paul, I'm so sorry for your loss but hope when the time is right, to welcome you back again! 🐾
Medication is an added extra
When I took out the policy and it stated as additional extra being - therapy treatment, behavioural treatments and home medicine - never did I think this was medication needed after a vet visit. I could have attended daily for it to be administered therefore covered, but the fact I took meds home and self administered it’s not covered.. never in my life of having dogs and insurance never known medication no to be covered!! Will go with a named insurer in future as to be honest when you add this on your not saving anything
26 March 2026
Reply from Spot On Pet Insurance
Thank you for you review, your feedback is important to us.
Our policies are designed to give customers a more bespoke policy, which caters for their pet's individual needs.
The optional extras can be added at any point within the policy period and not just at renewal like other companies.
If you need further information please contact info@spotonpetinsurance.co.uk
Claim dealt with very quickly
Following the sudden illness of our 8 year old labrador, she was taken into our vets for treatment. Despite their best efforts, sadly, she did not survive. Our vet's practice helped with the insurance claim. Spot On dealt with the claim within days. The whole process was very straightforward. All correspondence from Spot On was very respectful and kind.
2 April 2026
Reply from Spot On Pet Insurance
Hi Shirley, I'm so sorry to hear of your loss. We understand what a sad time it is when we lose a pet and will always do our best to make sure your claims journey is as smooth as possible.
Really impressed with spot on
Really impressed with spot on. Prompt payment, despite being online easy to contact and next day email response. Have had to make 2 claims recently( different pets) hassle free. Also prefer excess with no penalty for older pets. Have all 3 of mine insured with spot on and recommend them highly
26 March 2026
Reply from Spot On Pet Insurance
Thank you for your review Elsa, sorry you had to submit claims but glad that you experienced our efficient claims process and super attentive customer success team.
Sorted my query out very quickly
2 April 2026
Reply from Spot On Pet Insurance
Hi Andrea, thank you for taking the time to leave a review. Our customer success team are always happy to help!🤩
Reply from Spot On Pet Insurance
Hi Tim, thank you for your feedback. We are very proud of our simple and speedy claims process!🐾
Excellent and speedy settlement of a…
Excellent and speedy settlement of a claim for our dog. Really easy to submit, simple website and form, very quick response and settlement. Cannot recommend more highly! Thank you Team Spoton!
31 March 2026
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re delighted to hear your claim for your dog was settled quickly and that you found the claim easy to submit online on our portal. Our claims team work hard to deliver a speedy turnaround, so it’s great to know that came through in your experience. It means a lot to know our team could make things straightforward and efficient for you.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found our customer success team helpful, that’s exactly the experience we want every pet owner to have. We appreciate you taking the time to share your feedback and support.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Emma, thank you for your feedback, I'm glad you experienced our very efficient claims process.
Our little dog has just had to be put…
Our little dog has just had to be put to sleep. The claims procedure is very simple. Have yet to have the claims paid but hopeful.
27 March 2026
Reply from Spot On Pet Insurance
Thank you for your review James, I'm so sorry for your loss. Currently claims are being settled within a week so you should have heard something by now.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.