SPRAYGROUND Reviews 129

I want to say good things about the Sprayground official website, but I can't, while I waited nearly 2 weeks for them to revamp their website, I finally gained access only for all the products on the website to be sold out forreal never to be sold again!!!!!!! So I emailed and asked well whats the purpose of putting sold out products on the website that they will never sell again, I received a response from which im sure was a AI, that they do that to show the different selection of other sold products, I really dont see the need for that because if you go on their website, its more,,, "Sold out never to be sold" Items, then items that are available.

Sprayground is Amazing not sure why the bad reviews. The quality, customer service and overall experience is superb. I have purchased over 100 bags and the new drop shows why. They really outdid themselves this time. Thank you for my Amazing collection ❤️ and Multiple satisfied gifts I have given.

THEY LOOK SO COOL!

My backpack broke after 6 months of slight use as a business man and they refuse to compensate for the quality issue.

Spray Ground was very accommodating with my return simple and fast . Great Customer service . A+

The efficiency of Calling,texting I got an answer immediately and quickly about my order. There was no delay and everybody was very proactive and I’m getting my order tomorrow. What an awesome customer service department

I received my lovely bag that I use as my overnight bag when visiting my daughter and grandchildren.
The help I received from customer service was kindly offered and very helpful. I will recommend their products to friends and family.

The bag we order said it was in route for 2 weeks, but never came. I emailed customer service they answered promptly and offered store credit or a refund. I requested they reship the bag, which they offered to do, but we finally received the bag.

Avoid at all costs.
We paid €138 for a bag - well, my niave 14 year old son did after saving up.
Upon delivery, the bag had a tear in the seam which they refused to refund, then wanted to charge excessive returns charges, then offered €10 to get it fixed.
The bag is now 8 months old, only used at weekends where my son carries his wallet, headphones and maybe his tablet or a jumper - absolutely nothing heavy at all.
BOTH shoulder straps have begun to fray and split.
When emailing them, they claim this is normal wear and tear and refuse to do a thing!
I am absolutely disgusted with them. I've got basic sports bags worth £20 that have lasted years being battered at school, sports clubs etc.

These bags are absolutely poor quality and their customer service is even worse!

I love my Sprayground bag! It is such amazing quality and got to me quickly!!

I ordered from Sprayground about a week ago and it came today. I was super excited for my backpack, and I am immensely satisfied with my order. The backpack is in perfect condition, and the materials feel very high quality. Overall super pleased with my order. I feel like the main reason people rate it lowly on this website are because they arrive slowly, but mine actually arrived faster than I expected, especially considering I am not really bothered by waiting. I would definitely recommend buying one of their backpacks. It also feels super cool knowing that this is one of the only ones in the world! Overall great company and product.

I purchased a backpack for
My grandson whom is entering high school from SPRAYGROUND. He obviously loves this company so whatever he wants he gets lol. After waiting a little bit for the backpack I contacted them in regards to where the backpack was. They were very prompts in a response and indicated they would “hunt” it down. Perhaps a day or 2 later they indicated that I could either get a credit or a refund. Knowing my grandson still needed a backpack I chose the refund. Within 2 days the money was refunded. 5 days later the backpack arrives on my doorstep. I immediately alerted them that I wanted to pay for it (didn’t want any bad mojo and it’s the right thing to do). They replied and asked for the order number.
They then sent me a text and said because I waited longer for the product that I could enjoy it and there would be no fee.
How many companies can you say that are prompt and honest?
Thank you. We will definitely shot with SPRAYGROUND again as my my grandkids get older.

I am writing to express my disappointment and frustration with the poor service I have received from Spray Ground. I placed an order on August 5, 2024 for RUGRATS PLAYPEN SHARKMOUTH DLXSR BACKPACK , but unfortunately, I have yet to receive my order.

Despite numerous attempts to contact your team, I have not received a satisfactory response or update on the status of my order. As a customer, I expect a certain level of service and communication, especially when issues arise.

I ordered a Bookbag on 8/7/24, paid for Add'll shipping. However, after five days of no shipping confirmation I called, texted, and emailed to inquire on the status: NO response. Days later I, continued to call luckily spoke with a rep. who lied about my address, which was accurate and issued a small refund since I upgraded shipping. Similarly, she was nonchalant and showed no empathy. Finally, I get the bag on 8/19/24 WITHOUT the AUTHENTICATION tags affixed or in the box (USED CONDITION). Called again, texted, emailed, still waiting... Very disappointing, inefficient customer service. Very tiresome experience for my son who would love to use the item he waited patiently for. More importantly it did not arrive in NEW condition as advertised on Sprayground site I ordered from.

Ordered a backpack and it was canceled within minutes…. Guess my nephew isn’t getting his graduation gift!!! Maybe I lucked out with all the terrible reviews, seems like they are a scam anyway…

LOVE THIS COMPANY!!! THE STYLE OF MY BACKPACK IS UNBEATABLE❤️❤️

THANK YOU SPRAYGROUND❤️‍🔥

I placed a order and it was never recved the number listed for contact they pick up and hang up and they do not respond to email. if i could give them 0 stars i would.

As expensive of the product customer service is horrible. No one is available to take a call. My order summary had the wrong address and i could not speak to anyone to fix it. I emailed and text the numbers no response. That is bad for business all i need was to ad the correct address. 1000 of dollars just at stand still.

Order placed still no package. Tracking says label created. No answer to calls or emails. My next step is to dispute with my bank to get my money back!

I give them 1 star cause a can not leave at 0, I ordered a backpack for my kid, their website says, sale was confirm on August 3, 2024, money was collected, and the backpack should of being delivered on August 12, 2024 (5-9 days) we are on the 16th of the month and no backpack, checked the website and it says that it was updated on the 13th of this month and on its way but nothing else, no tracking number, no backpack, do not waste your money on this website, if you want to give money away donate it instead to a charity organization.
Order 91972932
Confirmed August 3