Stay Away!!!! Charged £199.00 for a call out , Machine breaks down same fault one month later, Outside guarantee, Secretly set up direct debit without my Knowledge or authorisation, !
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Thoroughly satisfied. Spring were offering the best value based on the condition of my phone. Pouch arrived 2 days after I filled in the details, with comprehensive instructions and advice about takin... See more
Company replied
Spring.co.uk Tech box hub was so easy to use and email correspondence and communication excellent through out. App made it easier to follow and knew exactly what was going on with my tech I was sell... See more
Company replied
Wow. Genuinely impressed. Received padded envelope at midday and posted the iPhone immediately. Received a very fair counter offer which I accepted and monet in my account within a few minutes.... See more
Company replied
Company details
About Spring
Written by the company
Hi we're Spring! We’re changing the way the world consumes tech.
We make selling tech as easy as pie, as safe as houses and as planet-friendly as can be.
We understand that it is nerve-wracking selling your old devices. So, unlike other companies that buy your tech, we ask you to give a quick, but thorough run-through about the condition of your device, before giving you a range of prices (rather than a single price). That way, when you get your offer, the price should be within the expected range (provided the info you provided is accurate).
Plus, our tech-sperts will also give you a comprehensive Tech Report for every device that you send us to understand how we arrived at the valuation. If you want to sell tech the easy way, or find out more info, visit: spring.co.uk
Contact info
8 Legacy House, SE153NL, London, United Kingdom
- hello@spring.co.uk
- spring.co.uk
4.2
Great
599 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent service
Excellent service
Received the prepaid pack to send my device promptly which is padded to protect the device, easy to pack everything up and return.
Received my valuation today which was for the full amount, I always look after my devices with screen protectors and decent cases, phone was sent to them without any scratches and scuffs.
Will definitely look to use again in the future
Thank you
21 November 2023
Reply from Spring
Excellent review thank you
Excellent communication easy and pain…
Excellent communication easy and pain free will definitely use again
20 November 2023
Reply from Spring
Thank you!
Got offered the best price for my phone
Got offered the best price for my phone. Quick and easy to send to them and quick turnaround of the funds for my phone. Will definitely use again
20 November 2023
Reply from Spring
Thank you - we do hope to see you again soon for buying or selling a device 😁
Very fast and efficient
Very fast and efficient. The price for my phone was fair and they stuck to it. Unlike some other companies. I would use them again.
8 August 2023
Unprompted review
Reply from Spring
We hope to see you again soon for buying or selling tech!
5 star service! Quick and easy
Got the pouch delivered Friday morning, this morning (saturday) we received an email saying they have received the phone. This afternoon they gave us our value. It was less than they offered but still a good offer! Withdrew the funds into my bank account and before I even flipped the page off my phone I had the funds in my bank! Quick and easy! Couldn’t recommend it more! Will definitely be using this company again for any tech I need to sell! Easiest way to sell any tech!
18 November 2023
Unprompted review
Reply from Spring
Thank you for the excellent review and recommendation! We hope to see you again when you have tech to sell, and don't forget that you can get tech from us now too https://spring.co.uk/shop.
Easy and quick to send
Easy and quick to send. Reviewed and money in the bank instantly from withdrawing it.
Customer journey is 10/10. Would 100% use these again.
18 November 2023
Unprompted review
Reply from Spring
This review is 10/10 thank you ☺️
First time used
First time used. Not impressed. Offered much less than original valuation with no reason given for the drop in value. You website leaves much to be desired and is very cumbersome. Wouldn’t recommend
17 November 2023
Reply from Spring
We’d love to get some more feedback from you on this and any suggestions you have for making things easier and clearer?
The reason for the change in value would show in the tech report in your Spring account. In this case it was due to moderate wear on the glass screen. I can see you got in touch with us last night as you were having issues logging in as you were using a different email address to the one initially used. We’ve replied to this with some more info which we hope is helpful.
I also hope it was clear that you could reject the value and have the device returned for free but I can see you withdrew the money instead.
Amazing service will definitely use…
Amazing service will definitely use again! Very fast service got the payment instantly for my device
Amazing thank youu
17 November 2023
Unprompted review
Reply from Spring
Thank you
You’re in control of every step
You’re in control of every step. Keeping you updated along the process. It’s a brilliant way to recycle phones.
15 November 2023
Reply from Spring
Thank you 😊
Amazing service, highly recommend!
I've used Spring to sell a number of my devices and they're now my favourite company for selling old tech! The process is so easy, quick, and efficient. They always give a valuation before they receive the device and then a full report once they get it. It's amazing that you get paid so quickly. Even with my oldest devices, which I knew wouldn't be worth much, got a couple of quid and it's great to know that they are being disposed of in an environmentally friendly way.
Really looking forward to using their new Spring Store now, where you can buy refurbished devices. It's great to see a company who is so commited to building circular economy. Highly recommend!
10 November 2023
Unprompted review
Reply from Spring
Thank you for the amazing review!
Reply from Spring
Excellent review - thank you
Fast purchase and paid the agreed price…
Fast purchase and paid the agreed price with no issues - I’ll use them again /)
13 November 2023
Reply from Spring
Thank you
Disappointed on value at end but easy and fast to use
Very easy to do and fast little disappointed as to how much was taken off the estimated price given to me just because of the screen having signs of use I even took a video to show how immaculate it was with no scratches but they took off nearly £100 so very disappointed in that
13 November 2023
Reply from Spring
Thank you for the fair 4 stars even though you were unhappy with the final value.
It looks like the value was reduced by £86 because of two scratches to the screen. Unfortunately this meant that the item didn't meet our definition of 'barely used' and so we couldn't pay the initial estimate. Please do let us know if we could have made this clearer along the way?
We do offer quick and free returns but I can see that you have accepted and withdrawn the money.
From start to finish
From start to finish, Spring did exactly as the promised to do, very happy 11/10
6 November 2023
Reply from Spring
We're very happy with this review - thank you!
Really easy to use
Really easy to use. Kept in loop of what was happening. Would have been 5 star had they not reduced my quote by more than £100 for 3 small scratches to the screen.
11 November 2023
Reply from Spring
Thank you for the very fair review. Unfortunately screen scratches (especially ones that can be felt with a fingernail) do devalue a device. If you have any ideas how we can make this clearer please let us know (hello@spring.co.uk).
5 Star Service
Fantastic from start to finish. Had initially gone with a different company but put off by reading some of the experiences. Decided to go with Spring and the decision was definitely the right one. Package sent yesterday, tech reviewed, full report provided, initial offer was honoured, bank transfer completed all within 24 hours. Amazing!
10 November 2023
Reply from Spring
Thank you for the fantastic review!
Fantastic Service
A genuinely excellent experience.
I've used a few different services in the past, but none have been quite as efficient as Spring.
Less than 24 hours after posting the pre-paid Pouch back to them, I received my valuation (which was as estimated) and the funds were instantly transferrable. My device was kept in a case and screen protector for its entire life, so it was nice to know Spring didn't unreasonably lowball me after receiving the product.
The only point of note is although the website reads "Free, pre-paid Royal Mail Special Delivery", the return provided for me was Tracked 24. Not a problem in the end, but worth pointing out!
Overall, extremely impressed and will be recycling unwanted tech with Spring in the future.
8 November 2023
Reply from Spring
Thank you for the fantastic review Bradley! We're so happy you had a great experience. You clearly know how to look after your tech as iPhone 14 Pro Max was in great condition! If you're looking to buy any other devices why not check out our shop https://spring.co.uk/shop.
I agree it's good to point out that the delivery label sometimes is different but either one is quick, fully tracked and insured.
We hope to see you again soon!
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