Stay Away!!!! Charged £199.00 for a call out , Machine breaks down same fault one month later, Outside guarantee, Secretly set up direct debit without my Knowledge or authorisation, !
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Thoroughly satisfied. Spring were offering the best value based on the condition of my phone. Pouch arrived 2 days after I filled in the details, with comprehensive instructions and advice about takin... See more
Company replied
Spring.co.uk Tech box hub was so easy to use and email correspondence and communication excellent through out. App made it easier to follow and knew exactly what was going on with my tech I was sell... See more
Company replied
Wow. Genuinely impressed. Received padded envelope at midday and posted the iPhone immediately. Received a very fair counter offer which I accepted and monet in my account within a few minutes.... See more
Company replied
Company details
About Spring
Written by the company
Hi we're Spring! We’re changing the way the world consumes tech.
We make selling tech as easy as pie, as safe as houses and as planet-friendly as can be.
We understand that it is nerve-wracking selling your old devices. So, unlike other companies that buy your tech, we ask you to give a quick, but thorough run-through about the condition of your device, before giving you a range of prices (rather than a single price). That way, when you get your offer, the price should be within the expected range (provided the info you provided is accurate).
Plus, our tech-sperts will also give you a comprehensive Tech Report for every device that you send us to understand how we arrived at the valuation. If you want to sell tech the easy way, or find out more info, visit: spring.co.uk
Contact info
8 Legacy House, SE153NL, London, United Kingdom
- hello@spring.co.uk
- spring.co.uk
4.2
Great
599 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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it was my first sale via internet and i…
it was my first sale via internet and i was nervous but selling went all well and very quick, very easy process - would sell to them again
8 November 2023
Reply from Spring
Thanks for the review!
Lowball offer on device condition
I completed the survey, honestly describing the phone according to the questions asked. There is one small scratch on the front screen, but other than that it is immaculate, so I described it as "some signs of use", which is one of their drop-down options. Was given an estimated value of £563, so sent the phone in to them. They inspected it, claimed that there was damage to the screen and edges, and reduced the guaranteed value to £447. Waste of time sending it in, just to be given a lowball offer on a spurious assessment of its condition.
7 November 2023
Unprompted review
Reply from Spring
Unfortunately the phone was declared as good/barely used and that was what the initial quote was based on. As you mentioned there was wear on the screen and so this would fall under the definition of 'some signs of use' and so that was the final value offered.
I can see you rejected our offer and the phone was retuned for free and was delivered yesterday.
Reply from Spring
Amazing review thank you Lisa!
Having recently sold a phone through…
Having recently sold a phone through Spring and received excellent service , I decided to purchase a refurbished iPhone 10 to replace one I brought from another company that I had to return due to the condition off their excellent condition phone.
The one I purchased from Spring arrived quickly and was in as new condition with a battery health of 100% , it updated to iOS 17 with no issues , no sim tray pin included which was not a problem for me but perhaps could be added as an option in the checkout process.
6 November 2023
Unprompted review
Reply from Spring
Thank you for the excellent review! We're very happy you're happy with your refurbished iPhone (and we'll be adding a sim tray pin moving forward!)
Good quick service, shame about the large drop in value
Sold an iPhone 14 pro max in good condition, so had some minor wear and tear. Apple store offered £630 gift card for trade in. Spring quoted £678 online but only offered £578 after sending in. If the condition rating is so prescriptive maybe it should be detailed in the selling phase of the process to asses the phone a near 20% drop in value is quite harsh.
6 November 2023
Reply from Spring
We do try to make our condition ratings clear on our website and we ask multiple questions about condition with definitions and pictures available in our help articles.
It looks like you came to us through a comparison website and their condition ratings are defined on their site. Our help centre explains what this means in more detail for our customer and how this fits with our condition definitions https://intercom.help/Spring/en/articles/8120068-compare-and-recycle-condition-options-explained.
The phone was declared as good but unfortunately the screen had some significant scratching (which can be see on the pictures you uploaded before sending in the phone). This does unfortunately devalue a phone.
I hope this helps explain the reason for the change in value. I'm sorry if you didn't think this was all clear enough and we'll see what we can do to make this even clearer moving forward, especially for our customers coming to us from a comparison website. We're also always very happy to help if you or anyone else has any questions along the way you can click on live chat or email us at hello@spring.co.uk.
Quick sale, knocked price
Sale was quick. The device was knocked down on price, it was used and there was wear and tear but fully functional. I was surprised to be knocked down so much for something I couldn’t see even in the evidence pictures that were provided.
1 November 2023
Reply from Spring
Looks like the main wear was on the screen which does impact the value unfortunately. The pictures in your Spring account are the pictures you uploaded. There is some visible wear on the screen in them. But the back and sides were in good condition.
I hope this helps explain the reasons for the change in value. And I also hope it was clear that you could also ask for a free return but I can see you accepted the final value and the money was withdrawn on 1st November.
First Class
Thoroughly satisfied. Spring were offering the best value based on the condition of my phone. Pouch arrived 2 days after I filled in the details, with comprehensive instructions and advice about taking photos etc. I packaged up the phone and sent it the same day, (Prepaid 24hr Royal Mail tracked label sent in the pouch) within 24 hours the tech review had been done and the guaranteed value (the same value as offered) was in my bank. Would highly recommend and definitely will be using again.
3 November 2023
Reply from Spring
Thank you for the lovely review and recommendations
Great service
Great service, fab packaging and super fast payment.
I would highly recommend Spring
28 October 2023
Reply from Spring
Thank you for the great review and recommendations
Sent them a brand new phone
Sent them a brand new phone. They initially offered £630, then when I got the report they said everything was perfect apart from the glass was “slightly used” which is a complete lie. From just this one thing they reduced their offer all the way down to £473. Took the money anyway because I need it but won’t be selling with spring again.
31 October 2023
Reply from Spring
Looks like the device wasn't brand new as it had 26 battery cycles but obviously hadn't been used for too long. The back and frame were noted as very good but there were two small but deep scratches on the screen glass. Unfortunately this does devalue a device as the screen needs to be unscratched to rehome it as everyone wants a perfect screen!
We do offer free, fast returns but I can see that you've withdrawn the money.
Everything was really nice and fast I…
Everything was really nice and fast I recommend ❤️
30 October 2023
Reply from Spring
Thank you for the review and recommendations
Reply from Spring
Thank you Oliver
Absolutely amazing from start to…
Absolutely amazing from start to finish! Packaging was great! They received my phone, checked it over straight away and funds straight into my account!
Highly recommend
27 October 2023
Reply from Spring
Absolutely amazing review - thank you!
Ok but dropped the offer by over £100 ,
27 October 2023
Reply from Spring
Thank you for the 3 stars. It looks like the final value was reduced as the phone did have some moderate damage (which revealed the metal of the frame) which means we couldn't pay the initial good price for the item.
We do offer free returns but I can see you chose to accept and the money was paid to you.
Great service
Great service. Took less than 24 hours from sending my device and getting paid. Super quick. Will be using again.
26 October 2023
Reply from Spring
Thank you!
Realistic prices and user friendly
Realistic prices and user friendly, would definitely use this company again.
24 August 2023
Unprompted review
Reply from Spring
We hope you do - thank you!
Reply from Spring
Thank you Kiki
Cannot complain with this service at…
Cannot complain with this service at all, does what it says on the tin.
18 October 2023
Reply from Spring
Thank you Paul!
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