Spring Financial  Reviews 20,951

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's patience, professionalism, and kindness, noting their helpfulness and understanding in various situations. The customer service is consistently praised for being friendly, informative, and efficient, with many appreciating the detailed explanations provided. People found the overall service to be quick, reliable, and trustworthy, making the process easy and stress-free, even for those with financial worries or bad credit. However, some customers also noted issues with payments, mentioning deductions from their accounts without clear understanding or concerns about loans. A few other people also felt that customer service was sometimes difficult to reach, relying on automated responses, or that representatives did not respect their time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often helpful,... See more

Service

Clients share positive opinions on service, with many reviewers praising the great service, professional and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was very... See more

Payment

Users describe ambiguous interactions with payment, with some expressing frustration over unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You are amazing! You helped ease my financial worries exactly when I needed support the most. The process was quick, and I received the loan much faster than expected. I truly appreciate the patience,... See more

Company replied

Rated 5 out of 5 stars

Spring Financial is a great option if you're dealing with financial challenges, even if your credit score isn’t perfect. They focus on helping you find the best possible approval options and treat yo... See more

Company replied

Rated 5 out of 5 stars

From the start they were helpful, answered all my questions, patient and understanding. Able to help me out with what was needed and explained everything without confusion, will work with them in the... See more

Company replied


Company details

  1. Non-bank financial service
  2. Financial advisor
  3. Financial Institution
  4. Loan agency
  5. Mortgage Lender

About Spring Financial

Written by the company

Spring Financial brings a new season of fair financial growth to all Canadians.

With millions of Canadians locked out of the financial system and stuck in a payday cycle of high-interest debt without any opportunity to improve their situation, Spring Financial has democratized access to better credit with smart-and-simple money solutions. All of our financial services and products are available online from anywhere, so you can get the financing you need in a few clicks.

Launched in 2014, Spring has helped over one million applicants and is the only provider in Canada that lets anyone build credit and save money with guaranteed success!

The Foundation, our signature savings and credit-building product, puts your financial progress on autopilot. We believe that all Canadians should have better opportunities to attain good credit and access fair financial products. That’s why we approve 100% of applicants for The Foundation, regardless of credit history, current debts, or income. With The Foundation, not only do we help you build credit, we help you automatically save money.

After twelve months of timely payments with The Foundation, any customer is guaranteed to get approved for our Evergreen Loan, which is an up-front cash loan at 18.99% annual interest.

Our convenient online platform makes getting a personal loan simple and straightforward, whether you want to make a specific purchase or consolidate your existing debt. Our application process includes fast approvals, tailored products to suit your specific financial needs, and loan amounts deposited to your bank account in as little as 24 hours.

Spring also works with many happy homeowners by making it easy to refinance, renew, or consolidate debt — all 100% online and from the comfort of your own home!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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Rated 4 out of 5 stars

Not great but ok

Not great but ok. Staff a little pushy. Overall def a 4 out of 5, would recommend

5 May 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate your feedback and are glad you recommend us! We'll address the staff's approach. Thanks for your time.

Rated 4 out of 5 stars

Good service

Great service I appreciate 🙏

4 May 2026
Spring Financial  logo

Reply from Spring Financial

Appreciate the positive feedback and hope to wow you next time!

Rated 5 out of 5 stars

Applying was very quick

Applying was very quick. A few minutes to fill out the online application and about 15 to 20 minutes on the phone and it is done. They even help with some credit counseling . Very friendly and helpful customer service.

2 May 2026
Spring Financial  logo

Reply from Spring Financial

Thanks for sharing your experience — we’re thrilled you’re happy!

Rated 4 out of 5 stars

Knowledeable

He explained me very well what's should be first to do to make my credit score up.

25 February 2026
Spring Financial  logo

Reply from Spring Financial

Thanks for your feedback! We’re glad you had a good experience.

Rated 5 out of 5 stars

Every person I talked to answered my…

Every person I talked to answered my questions and were patient.

30 April 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate your feedback and are so glad that our team members were helpful and patient in answering your questions.

Rated 5 out of 5 stars

I dont know if this is a loan or not…

I dont know if this is a loan or not but please explain it to me

30 April 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate your feedback and want to help clarify this for you. Please contact us so we can explain the details.

Rated 5 out of 5 stars

Good communication with your staff.

Good communication with your staff.
Detail explanation how to improve credit score and better way to save money

29 April 2026
Spring Financial  logo

Reply from Spring Financial

We're happy to hear that our team's communication and explanations regarding credit scores and saving strategies were helpful to you. Thank you!

Rated 5 out of 5 stars

They sound good when talking to me and…

They sound good when talking to me and finalizing the whole processing was so smooth.

29 April 2026
Spring Financial  logo

Reply from Spring Financial

We're happy to hear that you had a smooth experience and that you were satisfied with our communication during the process.

Rated 5 out of 5 stars

Chris explained everything in detail…

Chris explained everything in detail and what would transpire over the course of 1 year, fingers crossed.

29 April 2026
Spring Financial  logo

Reply from Spring Financial

We appreciate you taking the time to share your feedback! We're glad to hear the explanation was helpful and hope for a positive outcome this year.

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