Useless kitchen aid. Never buying their brand again. The blade started to crack and splinter quite soon after we bought it and the replacement part did the same last week. From both a malfunctioning... See more
Company replied
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See what reviewers are saying
I have just received my new Mila Mini and I am completely satisfied! The milk are super and the auto cleaning system unbelievable ! The only shame is not have an English version of their app... See more
Incredibly unhelpful when trying to purchase a replacement paddle for one of their brand ice cream makers. Just point blank refused to supply a part for their own product which is rendered useless wit... See more
Company replied
The Hanno Mixer is a good, but when my mixer has stopped working in between then I raise the request to the customer care to tell them about the issue and after some conversations they find out the pr... See more
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Company details
Written by the company
Seit September 2023 wird die Marke Springlane und der gleichnamige Onlineshop durch die Kronenburg Handel GmbH geführt. Frühere Bewertungen / Verkäufe auf diesem Profil beziehen sich auf die vorherige Betreiberin die Springlane GmbH. Seit der Übernahme wurden Prozesse, Kundenservice und Logistik umfassend verbessert. Wir freuen uns über Feedback zu Ihrer aktuellen Erfahrung!
Contact info
Bielefelder Str. 23, 49176, Hilter a.T.W., Germany
- 05424 80 94 40
- service@springlane.de
- springlane.de
3.0
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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They customer service is amazing
Their customer service is amazing. They’re super friendly and helpful. The ‚Mila‘ wasn’t exactly what I personally expected, but that’s my opinion. I sent it back and got my money back. Very reliable. Thank you so much!
21 January 2021
Unprompted review
Reply from springlane.de
Hey Alexandra,
thank you very much for your great feedback - even if you imagined something different about our Mila.
I am convinced that we will be able to inspire you again with our products when you place your next order.
Many greetings and stay healthy -
Jenny from Springlane
Icemachine eli
Thank you all very much for your help to me,.. The ice machine is super,
Danke , Dermot...
6 October 2020
Unprompted review
Reply from springlane.de
Hi Dermot,
Thank you for your great review.
We are pleased that our ice cream machine has convinced you.
Best regards
Simone from Springlane
4 weeks and still no items received!
Dear Jenny, it has been already 4 weeks since I ordered items from Springlane! I have not received them yet! I have sent you the info you asked and I have not heard from you yet either! products on the website look so nice and I was so happy when I was ordering them plus it was a birthday present for a friend! but what is wrong with the delivery and customer service! A complete disaster! Will I ever receive my items from Springlane?!
27 July 2020
Unprompted review
Reply from springlane.de
Hello, Alexa,
thank you for your new feedback.
Our warehouse is currently moving from Hückelhoven to Aachen and your desired product is currently being moved. I have sent you an e-mail about this.
I personally messed up the fact that you didn't hear from me. I would like to apologize sincerely to you for this. I was waiting for an e-mail from you and did not see that you replied to Trustpilot's rating.
I agree with you that the customer service regarding your order has unfortunately failed. I would like to change this retroactively, but unfortunately I cannot do that. However, I hope that we have a solution. I am looking forward to the answer to my e-mail.
Best regards
Jenny from Springlane
I love this company
I love this company! Great communication, great products - and even a bilingual recipe booklet (with really nice ideas). Couldn't be happier.
17 June 2020
Unprompted review
Reply from springlane.de
Hi Kyra,
thank you for your positive feedback. We're happy to hear that you like our products.
All the best,
Peter from Springlane Team
horrible absent customer service
If the company's face is its customer service, Springlane.de is a disaster. I purchased a skillet via amazon, and I as soon as I placed the order I contacted them, they replied back in the most annoying way: a copy&paste automated general statement which is always useless. But some companies use it to get around and avoid any customer enquiry.
The item was then shipped and I was given a DHL number, which didn't work. I contacted several times Springlane and I got the same useless copy&paste reply treat.
I hope that the item will be of good quality and it will arrive, but besides this, Springlane customer service is horrible. I would rather receive no answers than those useless crap copy/paste general statements.
27 May 2020
Unprompted review
Reply from springlane.de
Dear Alex,
thank you very much for your feedback and we deeply apologize for the inconveniences that you had. According to our system, your product arrived a couple days ago. We care about our customers and therefore hope, that you’re happy with your new skillet.
Kind regard,
Peter from Springlane
Customers service non existent.
Customers service non existent.
Again and again I try to call springlane, to get information about their address In order to send back a product. As usual, after a few minutes it’s said that it is unusually busy and the call cannot be answered. Emails get no response. Terribly frustrating, I lost my confidence
24 February 2020
Unprompted review
Reply from springlane.de
Dear Petra,
we are very sorry to hear about your bad experience and apologize hereby sincerely.
Due to a high phone call volume during peak times we are not able to answer every call in a decent amount of time.
Unfortunately we cannot identify your mail correspondence by 'Petra' and ask you kindly to send us another mail directed to service@springlane.nl with the subject named as "Trustpilot Petra 24.02.2020". This will give us the opportunity to identify your case quickly.
We will take care of your matter as soon as possible.
Kind regards from Düsseldorf
Tasty recipes and high quality products
Bought the citrus press Paula and absolutely love it. Function is good and the design fits nicely in with my kitchen.
12 September 2019
Unprompted review
Great Products & Reliable Service!
Great Products & Reliable Service!
Fast delivery, very good service & high end quality products. Really enjoy cooking with my new tools, perfect for my kitchen!
11 September 2019
Unprompted review
Great recipes and really cool products
Great recipes and really cool products! The whole transaction was so easy and shipping was fast.
11 September 2019
Unprompted review
Fast delivery & great packaging
Fast delivery and lovingly designed packaging. More than happy with Hanno. Love being inspired by all the recipes.
10 September 2019
Unprompted review
Great Company with Products of great…
Great Company with products of great value for Money, that are well thought through! I can highly recommend springlane´s brands and their food content!
10 September 2019
Unprompted review
I love my new mixer Hanno
I love my new mixer Hanno. He does his job quite nice and looks awesome.
9 September 2019
Unprompted review
Good Quality products with nice…
Good Quality products with nice features.
Very Kind Customer Service and a really nice Homepage
9 September 2019
Unprompted review
Very good and friendly Customer Service!
9 September 2019
Unprompted review
Fast delivery, great products!
Just bought a Blender from Springlane. Super quick delivery and best price around! A++
11 April 2017
Unprompted review
Reply from springlane.de
Dear Customer, thank you very much for your feedback. It's great that you were happy with the processing of your order and satisfied with our services. We hope you enjoy the ordered Whisky and woukd be very happy to be of your service agian somtime in the near future.
Kind regards, Springlane Shop!
A comfortable experience
In the package there is a return bill of parcel, it is very considerate.
14 September 2015
Unprompted review
Reply from springlane.de
Dear Sir, thank you very much for your feedback. We are very glad that you are satisfied with our services and hope to be of your assistance during your next purchase at Springlane in the near future.
Kind regards form the Springlane Team!
question
Hello! May I cancel my order Datum: 14.08.2015 #93750? Because it cost a lone time that I can not wait.
24 August 2015
Unprompted review
Reply from springlane.de
Dear Sir, thank you for your message. We regret to confirm the cancellation of your order 93747. The invoice amount has been reimbursed to your credit card. We would like to apologize for the long delivery time and would like to assure you that this does not correspond to our usual standards.
Kind regards
Springlane Shop
Reply from springlane.de
Dear Ms Ching, thank you very much for your feedback. We are very happy that you were satisfied with our service and hope to greet you as our customer again very soon.
Kind regards, Springlane Shop
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