Spring  Reviews 318

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times. Reviewers are particularly impressed with the smooth process and excellent communication throughout, which significantly reduces stress during property transactions. However, some people mentioned minor irritations regarding unclear voicemail systems when trying to make contact.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the efficient and stress-free process, with... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the fast, clear, and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience and example of how house moves should happen! We were very pleasantly surprised by the straightforward and friendly approach by Spring. We were able to go from first enquiry t... See more

Company replied

Rated 5 out of 5 stars

I’m a new build sales negotiator and recently referred clients to Spring when their home hadn’t sold but they didn’t want to miss out on a plot they loved. Spring stepped in quickly, with great commun... See more

Company replied

Rated 5 out of 5 stars

Charlotte Kingcome at Spring was a fantastic help during our part exchange move. We were in the midst of having a baby, a new job and didn't really have the time we would've liked to commit to selling... See more

Company replied

Rated 5 out of 5 stars

Spring were very efficient & made the purchase of our property so easy. Such a shame that there ended up being a completely unexpected chain which prolonged the whole procedure; sadly in the end it... See more

Company replied


Company details

  1. #11 of 20 best companies in Property Consultant
  2. #22 of 31 best companies in Property Investment
  3. #29 of 51 best companies in Estate Agent
  4. #23 of 28 best companies in Property valuer

Written by the company

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

Written by the company

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Great service

Everything was very easy and professional when dealing with spring. They really helped the process be straight forward for us all.

17 October 2025
Unprompted review
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Reply from Spring

Thanks for taking the time to leave us a review, Jennifer. We appreciate your feedback and are very pleased to hear we helped make things straightforward for you all. Thanks again for choosing Spring for your home sale.

Rated 5 out of 5 stars

Property Sale to Spring

The selling of our home was quick and stress free. Charlotte Kingcome and Aston McClennan at Spring were very polite and efficient and kept us informed all the way. If you want to sell a property quickly and can do without the stress and legal fees then I can’t recommend Spring Enough

10 September 2025
Unprompted review
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Reply from Spring

Thank you for your recommendation and your kind words for Charlotte and Aston. We are delighted to hear that your home sale was quick and stress-free, and we really appreciate you sharing your experience. We wish you all the very best for the future. Thanks again for choosing Spring.

Rated 5 out of 5 stars

I've had multiple positive experiences…

I've had multiple positive experiences with the team at Spring - Paul, Aimee, Jude, Harnish, Rebecca, Simon and Marcus are all so friendly, helpful and full of knowledge. Look forward to working with the Spring team again in the future!

29 September 2025
Unprompted review
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Reply from Spring

Thanks for your kind words about so many of our team members, Ashleigh — it's lovely to hear. We really appreciate you taking the time to leave us a review and share your experience. We also look forward to working with you again in the future. Thanks again!

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the whole process.

18 September 2025
Unprompted review
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Reply from Spring

Thanks for taking the time to leave us a review Mrs Marshall, your feedback is greatly appreciated. Fantastic to hear you found our communication great throughout. Thanks again for choosing Spring and we wish you the very best.

Rated 5 out of 5 stars

Clear and consistent communication

Charlotte Kingcome at Spring was a fantastic help during our part exchange move. We were in the midst of having a baby, a new job and didn't really have the time we would've liked to commit to selling a property. Spring stepped in and were able to make our move a lot easier. They were flexible to allow for the birth of our baby and not pressurising at all. Charlotte gave us clear, consistent communication throughout and ensured we had everything we needed to exchange and complete on time. We would recommend Spring.

25 September 2025
Unprompted review
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Reply from Spring

Thanks for your lovely feedback for Charlotte and your recommendation for our part-exchange service. We are delighted we could make the move a lot easier for you, especially with a new baby and a new job to juggle.

We hope everything is going well and you are thoroughly enjoying parenthood. Thanks again for choosing Spring. We wish you and your family many years of happiness in your new home.

Rated 5 out of 5 stars

Easy to deal with. No hard sell.

This company claimed to be easy to deal with. And they were. Staff talked me through the whole process before I decided whether part exchange was for me or not. They were flexible, transparent and patient when my onward purchase was significantly delayed. "We are happy to go with whichever option is easiest for you" was the usual answer to any queries I had. A minor irritation was it was unclear whose voicemail you get but that wasn't a big deal. Overall, a very positive experience.

24 June 2025
Unprompted review
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Reply from Spring

Thank you very much for taking the time to share your experience; it's wonderful to hear that you found us so easy to deal with—it's our goal every day 😊.

We apologise that you found minor irritation with our voicemails, we'll investigate and see how we can improve – your feedback is appreciated. Thank you again for leaving such a detailed review, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Very Happy

Very Happy. Having now dealt with several of the team I'm really impressed with friendliness and professionalism and would highly recommend. Thanks

18 September 2025
Unprompted review
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Reply from Spring

This is lovely feedback for our team, thanks so much for taking the time to leave us a review. We very much appreciate your recommendation too. All the best!

Rated 5 out of 5 stars

Made the sale of our house much easier!

Made the sale of our house much easier!
Having access to our previous property for 14 days after completion took the stress out of moving.

16 September 2025
Unprompted review
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Reply from Spring

We are delighted that our 14-day license to occupy eased your move and made selling your house much simpler - it's great to hear. On behalf of everyone here at Spring, thank you once again for choosing us, and we wish you all the best.

Rated 5 out of 5 stars

Quick and hassle Free

Spring were great throughout the experience and allowed me to progress on a fast moving house sale. Paul kept me up to date and communicated greatly.
I would recommend spring for a quick, hassle free journey.

14 September 2025
Unprompted review
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Reply from Spring

It's great to hear that Paul kept you updated and that you found everything quick and hassle-free! Thank you very much for taking the time to share your experience and for recommending us! Wishing you all the best in your new home :)

Rated 5 out of 5 stars

Spring arranged a part exchange for my…

Spring arranged a part exchange for my dad’s house when he moved into a retirement apartment. The whole process was faultless and so quick, I would highly recommend them

9 September 2025
Unprompted review
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Reply from Spring

Thank you very much for your review and recommendation for Spring. We're delighted we could assist your dad with his move into his retirement apartment, and we hope he's settled in comfortably and enjoying this new chapter. Best wishes, and thank you again for choosing Spring.

Rated 5 out of 5 stars

Great communication and quick process…

Great communication and quick process enabling me to secure my next property. All staff were knowledagable and happy to help with any questions. Martin was my dedicated advisor and helped with answering any questions I had.

21 August 2025
Unprompted review
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Reply from Spring

Thanks for taking the time to share your experience with us, Lesley. Delighted to hear you found our team knowledgeable and happy to help with any questions you had. We hope you are settling well into your new home and wish you many years of happiness. Thanks again for choosing Spring.

Rated 4 out of 5 stars

Excellent professional company to deal with.

Paul was always responsive with his actions and advice and generally a good experience was had during the process with Spring as a company to deal with.

22 August 2025
Unprompted review
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Reply from Spring

Thank you for sharing your feedback, David, and for your kind words about Paul. We appreciate you taking the time to leave a review. All the best, and thanks again for choosing Spring.

Rated 5 out of 5 stars

Friendly, fair, fast!

Right from the beginning everyone at Spring have been very friendly and transparent. They were very prompt and efficient in arranging a valuation and the offer was fair and well explained in the accompanying report. I've been kept updated really well throughout and have never felt the need to chase! Having Spring purchase our home for us has really taken the stress out of moving as it has eliminated the worry or time of a lengthy chain and meant we have been able to move very smoothly and quickly into our new home. I would recommend them to anyone wanting to sell their home without the hassle or uncertainty of putting their current home on the market.

20 August 2025
Unprompted review
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Reply from Spring

Great to hear we relieved the stress from your move, Rachael :) We truly appreciate your recommendation and for sharing your detailed experience from start to finish. We hope you've settled comfortably into your new home and that everything is going smoothly so far. Thanks again for taking the time to leave a review. Everyone here wishes you many happy years in your new home, and we thank you once again for choosing Spring.

Rated 5 out of 5 stars

A great Team and quick process

For the last 12 months I have been going through very stressful selling house proces. At the sale of our house fell through before exchanging I was introduced to the Spring.
We had a very positive experience with Spring, the Team are so helpful, understand. Was the pleasure it been working with Rebecca and Simon, very good communication, quick update.
The Spring offer less then market valuation but the process is quick and stress free , guarantee the sell .
Thank you
Bozena

20 August 2025
Unprompted review
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Reply from Spring

Thanks for taking the time to leave us a review and share your experience Boneza. We often have customers who face a sale falling through just before the exchange, so we understand how stressful that can be. We're glad we could help ease that stress for you and get your sale back on track quickly.

We very much appreciate your kind words about Rebecca, Simon, and the team :) Thanks again for choosing Spring, and we wish you all the best for the future.

Rated 1 out of 5 stars

Contacted them and never heard back…

Contacted them and never heard back from them aside from the automated email that was first received, sent follow up chaser after a few weeks and didn’t hear back to this either.

15 May 2025
Unprompted review
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Reply from Spring

Thank you for taking the time to leave your feedback Alison, and we are very sorry to hear about your experience.

We have investigated on our side and discovered that this was down to human error, and our team missed your inquiry. We have also checked our email systems, and unfortunately, there is no record of your follow-up email either. As this was our mistake, we would like to offer you a goodwill voucher. We will be in touch to arrange this.

If you are still interested in the service, we would be happy to discuss it further. Again, please accept our sincere apologies.

Rated 5 out of 5 stars

The process of dealing with Spring was…

The process of dealing with Spring was a delight. Not like your normal buying/selling process, Spring are so efficient & fair and use partners that are equally efficient.
From us accepting their (very fair) offer, to moving into our new home, took approximately 7 weeks, which was incredible.
There is so much more to what Spring can do for people involved in the buying & selling property process that I was aware of.
I would definitely give Spring a call as I think you'd be very pleasantly surprised !

5 June 2025
Unprompted review
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Reply from Spring

Thanks for taking the time to leave us your feedback Ken, we are so pleased to hear your experience with us was a delight :)
We hope you have settled into your new property and glad we could help you complete your move so quickly.
From all of our team, we wish you every happiness in your new home and thanks again for chosing Spring. All the best.


Rated 5 out of 5 stars

Stress-Free Solution for My Buyers

I’m a new build sales negotiator and recently referred clients to Spring when their home hadn’t sold but they didn’t want to miss out on a plot they loved. Spring stepped in quickly, with great communication and a smooth turnaround. They were also incredibly accommodating—offering a license to occupy so the buyers could move in stages rather than rushing everything in one day. Fantastic service all round. I’ll definitely be recommending Spring to future clients!

14 March 2025
Unprompted review
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Reply from Spring

Many thanks for your feedback KB and we are so pleased we could help your clients secure their dream new home on your site. Great news the license to occupy helped make the move easier too! We wish your clients every happiness in their new home and we look forward to working with you again in the very near future. All the best.

Rated 5 out of 5 stars

A Pleasure to Work With

A Pleasure to Work With

We've worked with Spring for some time now as part of our property sales process, and they’ve consistently proven to be a trustworthy and efficient part exchange provider. The team is always responsive, transparent, and proactive, which is crucial when managing chains and tight timelines.

From initial valuations through to completion, their process is clear and well-structured. They've helped us secure deals that may not have otherwise progressed, and they always communicate professionally with both our team and the clients involved.

In an industry where reliability can be hard to find, Spring continues to deliver. A valued partner that I’d confidently recommend to others in the property sector.

22 July 2025
Unprompted review
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Reply from Spring

Thank you for taking the time to leave us such a detailed review Gareth, we very much appreciate your feedback and recommendation. We are delighted we can deliver the service your business needs and look forward to our continued partnership helping many more of your customers make their move into their new homes. Thanks again and it's a pleasure to work with you too.

Rated 5 out of 5 stars

I can highly recommend Spring

I can highly recommend Spring if you want to sell your home quickly and without any hassle. They offer less than market value but if you buy a Park home like us from Regency Living and use their part exchange scheme they will cover the shortfall and pay all the solicitors fees and deal with them. I could go on but like I said if you want a quick and painless sale and move use Spring .The team at Spring are very helpful and friendly and always there to help.

17 April 2025
Unprompted review
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Reply from Spring

Thank you for your detailed feedback on our service; it is very much appreciated indeed. It's great to hear that you found our team helpful and friendly, and that we provided a quick and easy solution for your home sale. We wish you all the very best in your beautiful Regency Living home, and thank you again for choosing Spring.

Rated 5 out of 5 stars

Less stress more time.

Fot the last eighteen months I have been going through the conventional house moving process. I am in my late 70s and found the stress to much. I decided to use Spring property buyers and so glad I did. The whole process went extremely smooth and very much less stress, I was able to concentrate on the packing and the the practical moving process. Springs market value offer was extremely good and after their survey the offer remained the same. Excellent company to deal with from start to finish.

27 June 2025
Unprompted review
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Reply from Spring

Thanks for your detailed review of our service, John. Eighteen months is a long time, so we're delighted we could step in to help you make the move you wanted. We really value your feedback and are pleased our service helped reduce your overall stress, allowing you to focus on the road ahead.

From all of us here at Spring, we wish you all the best in your new home — and thank you again for choosing us.

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