Spring  Reviews 318

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times. Reviewers are particularly impressed with the smooth process and excellent communication throughout, which significantly reduces stress during property transactions. However, some people mentioned minor irritations regarding unclear voicemail systems when trying to make contact.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the efficient and stress-free process, with... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the fast, clear, and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience and example of how house moves should happen! We were very pleasantly surprised by the straightforward and friendly approach by Spring. We were able to go from first enquiry t... See more

Company replied

Rated 5 out of 5 stars

I’m a new build sales negotiator and recently referred clients to Spring when their home hadn’t sold but they didn’t want to miss out on a plot they loved. Spring stepped in quickly, with great commun... See more

Company replied

Rated 5 out of 5 stars

Charlotte Kingcome at Spring was a fantastic help during our part exchange move. We were in the midst of having a baby, a new job and didn't really have the time we would've liked to commit to selling... See more

Company replied

Rated 5 out of 5 stars

Spring were very efficient & made the purchase of our property so easy. Such a shame that there ended up being a completely unexpected chain which prolonged the whole procedure; sadly in the end it... See more

Company replied


Company details

  1. #11 of 20 best companies in Property Consultant
  2. #22 of 31 best companies in Property Investment
  3. #29 of 51 best companies in Estate Agent
  4. #23 of 28 best companies in Property valuer

Written by the company

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

Written by the company

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Completely wasted my time

Completely wasted my time. No offer made within 10 days, had to ring only to be told they would not make an offer. My property is brand new so no defects, they said it was because of the market, so why not let me know within the 7 days instead of me having to ring them 10 days later to find out. I missed the property I wanted because of the delay, really angry with them!

15 July 2025
Unprompted review
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Reply from Spring

Thank you for sharing your feedback.

We've reviewed our records and note we received your referral on July 3rd. Our Client Advisor called you to discuss your property on July 4th, and we arranged valuations the same day. Unfortunately, only one agent returned a valuation to us for your property, and due to a lack of comparable properties, we followed established procedures and informed the referring agent via email on July 11th that we would not be able to proceed with an offer on your property. Unfortunately, this information was not passed on to you, and we apologise that you had to call us back for an update on July 15th.

We have now introduced new measures to prevent this communication breakdown in the future. We understand how frustrating this experience must have been, and we again apologise that we couldn’t assist with your home sale to facilitate your onward move.


Rated 5 out of 5 stars

We are very happy with the service…

We are very happy with the service provided by the whole team who made the whole experience stress free, which is so important at our age. We would recommend Spring to anyone.

30 June 2025
Unprompted review
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Reply from Spring

Thank you for sharing your experience, Mr. Elliss, and for recommending us. It's wonderful to hear, and we're glad that we made your move stress-free. We hope you have settled into your new home now. From all of us here at Spring, we wish you many years of happiness. All the very best.

Rated 5 out of 5 stars

Very simple and efficient process

Very simple and efficient process, great job

26 June 2025
Unprompted review
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Reply from Spring

Great to hear this Nathan, delighted you found the process so simple and efficient. Thanks for taking the time to share your experience, we appreciate it.

Rated 5 out of 5 stars

When we first started our buying and…

When we first started our buying and selling with Spring it was very daunting, but Aston was always very understanding and would always answer any questions with kindness no matter how trivial. It made the whole process simple and without worries. It was a joy to talk to him and I shall miss our chats.

1 May 2025
Unprompted review
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Reply from Spring

Thanks for your lovely words. You are right, selling a property can be incredibly daunting, and we are delighted Aston made the whole process simple for you. Wishing all the very best in your new home, Aston and the team are always here for a chat, we know he enjoyed chatting to you too, take care.

Rated 5 out of 5 stars

DEALT WITH RHYS ISAAC

DEALT WITH RHYS ISAAC - REALLY GOOD GUY, A STRAIGHT SHOOTER, VERY CLEAR & PRECISE WITH HIS REQUIREMENTS AND 10/10 TO DEAL WITH CANNOT WAIT FOR THE NEXT OPPORTUNITY TO WORK WITH RHYS AND SPRING!

25 June 2025
Unprompted review
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Reply from Spring

Great to hear such positive feedback, Sean. We very much appreciate you sharing your experience, and we hope to work with you in the future. Thanks again, all the best.

Rated 4 out of 5 stars

Quick Moves…

The speed of the process was particularly helpful. The lack of a chain is also another useful feature. There is no doubt the price you sell for is well below market value but that is made up for by the fact you get LTO time off up to 28 days, no chain, legal fees contribution. For those looking for a hassle free, speedy service his is a way to go.

23 June 2025
Unprompted review
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Reply from Spring

We appreciate your feedback, Douglas, and thank you for taking the time to share your review with us. It's great to hear you found many aspects of our service so helpful and that you experienced a hassle-free home sale. Thanks again for choosing Spring, and we wish you all the best in your new home.

Rated 4 out of 5 stars

The guaranteed sale and knowing it is…

The guaranteed sale and knowing it is not going to fall through.

19 June 2025
Unprompted review
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Reply from Spring

Thank you for taking the time to leave us a review and sharing your experience. We are delighted to have helped you achieve the guaranteed sale you needed. From all of us here at Spring, we wish you many years of happiness in your new home.

Rated 5 out of 5 stars

Spring have been totally reliable

Spring have been totally reliable, trustworthy and transparent during the entire process.
I have confidence in their ability to get business done quickly and with excellent attention to detail. The whole process was easy and we felt well supported by dedicated professionals.

12 June 2025
Unprompted review
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Reply from Spring

Thanks for taking the time to leave us a review Iain. We very much appreciate your kind words and feedback for our team. Great to hear you felt supported throughout your journey and it was an easy process for you. Thank you again for choosing Spring, we wish you all the very best.

Rated 5 out of 5 stars

We have recently started I art exchange…

We have recently started I part exchange process after having 2 x sales fall through.
They have completed process for us to enable us to move to new home on date we wanted and have 3 weeks to move which takes stress out of process.
Process was completed in 2 weeks!

11 June 2025
Unprompted review
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Reply from Spring

We are delighted that Spring could help you secure your new home and remove the stress, especially after suffering two fall-throughs. From the entire team here, thank you for choosing Spring for your home sale. We hope you are happy and settled in your new home, and we wish you all the very best!

Rated 4 out of 5 stars

Part exchange is definitely worth considering

We recently downsized from a four bedroom house to a new Park Home and decided to accept the offer of part exchange via Springmove. We are very happy that we did this because the whole process took 28 days. There was no worry of being caught in a chain with the possibility of someone dropping out. The offer is less than what you would expect to get if sold normally but it’s a lot less worry. Communication with the legal team could have been better (there was a worrying niggle that it was too good to be true sometimes) and a call or email from the solicitor telling you of progress could have prevented this. This is why only four stars.

2 April 2025
Unprompted review
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Reply from Spring

Thank you for taking the time to leave us a detailed review, Mrs Kelleher. Your review will help us understand how we can continually improve our service, so we greatly appreciate your feedback. We hope the move went well and you are thoroughly enjoying your new Park home. Wishing you the very best, and thank you again for choosing Spring to help with your downsizing move.

Rated 5 out of 5 stars

A great experience and example of how…

A great experience and example of how house moves should happen!
We were very pleasantly surprised by the straightforward and friendly approach by Spring.
We were able to go from first enquiry to moving in less than a month!
The stress and anxiety created in moving home was reduced substantially through this process. The valuation was fair, offer reasonable and people we dealt with helpful.
Thank you

29 April 2025
Unprompted review
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Reply from Spring

Thank you for leaving us a review, we very much value your feedback and are delighted to hear you had a great experience, plus move in less than a month. Wishing all the very best in your new home and thanks again for chosing Spring.

Rated 5 out of 5 stars

I have recently used Spring to downsize…

I have recently used Spring to downsize from my large family home to a McCarthy & Stone retirement flat. Using Spring enabled me to bid for the flat as a cash buyer without the stress of dealing with estate agents and the worry of a chain breaking down. I really appreciate being able to stay in my old home for up to 28 days, whilst the flat is being re-decorated before I move in. From the outset Paul and his team clearly explained the process and the offer and have always been ready to answer any questions that I had. If it works for you financially I would definitely recommend their services.

9 May 2025
Unprompted review
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Reply from Spring

Thank you for taking the time to leave a review Margaret. Great to hear the 28-day 'License to Occupy' was so helpful and allowed you to decorate your new apartment. We hope you have settled into your new home and are loving life in your new retirement community. We wish you all the very best, and thanks again for choosing Spring.

Rated 5 out of 5 stars

Fast service

As the sale of our house fell through on the day of exchange, we decided to use Spring so we could still proceed with purchasing our new house.
We exchanged contracts just after 3 weeks of our initial contact with Spring, and completed and moved in just a further 2 weeks later.
We were amazed at how quickly and easy the process was and are very grateful that we could still buy our new home.

16 April 2025
Unprompted review
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Reply from Spring

Delighted to hear we could quickly fix your broken chain enabling you to buy your new home as planned. Thanks for taking the time to leave us a review and we wish you many years of happiness in your new home.

Rated 5 out of 5 stars

Fast efficient service from Spring

Polite and speedy help all the way through my sale to Spring.
I would definitely recommend them if you find a property to buy but are finding it hard to sell your old place

28 March 2025
Unprompted review
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Reply from Spring

Thank you for your kind words and recommendation for our service Janice, wishing you all the very best for the future.

Rated 5 out of 5 stars

If it’s right for you, this is brilliant!

If it’s right for you, this is brilliant!

We were introduced to Spring when interested in a new conversion of an industrial building, but they were flexible enough to help us buy the “second-hand” house we finally decided upon.

Yes - the price they pay for your house is lower than what Estate Agents say is the market value (which is, of course, not guaranteed to be what you eventually get), but…..

Yes - they are quick.
Yes - the team are professional, friendly, helpful and honest. (Special recommendations for Rebecca and Harnish, but all are excellent.)
Yes - the process is simple and flexible.
Yes - choosing Spring gives you certainty and equips you to negotiate strongly for your onward purchase.
Yes - the usual house-moving stress levels are a thing of the past.
Yes - you get to stay in your old home for almost a month after they have bought it, if you want to, allowing you to prepare the new house and move in gradually.

Yes - we would unequivocally recommend using Spring if your financial circumstances are right and you want a pleasant experience moving home.

28 February 2025
Unprompted review
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Reply from Spring

Thank you so much for taking the time to leave us such a detailed review James and your kind words for Rebecca, Harnish and the whole team. We very much appreciate your feedback and so pleased we could help you move into your new home with a simple, flexible and stress-free experience. Wishing you many years of happiness in your new home and thanks again for choosing Spring :)

Rated 4 out of 5 stars

Basically, a good deal from Spring.

I found that the most helpful parts of the process were the support from the progression team leader, the capacity for Spring to guarantee a sale, and the license to occupy the home we were selling for an extra 28 days before moving into our new home. My wife and I weren’t too sure about the quality of the legal support Spring was getting but we had insufficient information to comment authoritatively on that aspect.

21 March 2025
Unprompted review
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Reply from Spring

Thanks for taking the time to leave us a review David, we very much appreciate and value your feedback. Wishing you and your wife every happiness in your new home and thanks again for choosing Spring.

Rated 5 out of 5 stars

Fantastic service received from the…

Fantastic service received from the team at Spring with a special mention to Simon. They were very pro-active, efficient and great communication throughout the whole process. I would thoroughly recommend them.

27 March 2025
Unprompted review
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Reply from Spring

Thank you for taking the time to leave us a review - very much appreciated and look forward to working with you again.

Rated 5 out of 5 stars

Amanda-Jayne and Michael have been a…

Amanda-Jayne and Michael have been a pleasure to deal with, Spring have a very easy platform which allows seamless communication and has resorted in a quick and stress free completion for all parties involved. I would certainly recommend them and hope to work with them again in future.

21 March 2025
Unprompted review
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Reply from Spring

Delighted to hear Amanda-Jayne and Michael where able to provide a quick and easy completion for all parties. Thanks for leaving us a review and we also look forward to working with you again in the future. All the best.

Rated 5 out of 5 stars

Great teamwork and communication…

Great teamwork and communication throughout the process. If you are looking for a quick and efficient sale, look no further. Thank you

14 March 2025
Unprompted review
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Reply from Spring

Thank you for your kind words and recommendation Rory. Glad we could offer you a quick and efficient sale and very much appreciate you taking the time to leave us a review. Thanks again and wishing you all the very best.

Rated 5 out of 5 stars

Easy To Work With, Quick To Respond

Amanda-Jayne was really helpful in dealing with the sale of a property, always quick to respond and pro-active in chasing the relevant parties.

3 March 2025
Unprompted review
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Reply from Spring

Thanks for your review Josh, great to hear Amanda-Jayne was so helpful :) Thanks again and all the best from our team.

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