A great experience and example of how house moves should happen! We were very pleasantly surprised by the straightforward and friendly approach by Spring. We were able to go from first enquiry t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.
Written by the company

Sunley House, Bedford Park, CR0 2AP, Bedford Park, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We cannot rate this company highly enough, it was the best moving experience we've ever had! Our new build dream home had slipped through our fingers because we hadn't sold our own property so when it surprisingly came back on the market we turned to Spring. This meant we were able to reserve the new property and know it was definitely going to be ours this time. The developers were keen to work with Spring and gave us additional incentives because they knew this was a rock-solid sale. All parties really pulled together for an early completion and from reserving the new property to being handed the keys went through in about 3 weeks!
We love that we haven’t had to deal with the hassle of viewings, and then the anxiety of a chain potentially breaking down. Also, being given a Licence to Occupy for a few weeks after completion means that we can move in at a leisurely pace and avoid the craziness of everything happening on one day. Another unexpected benefit is that if our old property actually achieves a sale price higher than Spring calculated for they will give us 80% of the extra, you absolutely can’t say fairer than that.
We would especially like to give a shout-out to Spring’s underwriter, Aston, who looked after us from start to finish. From the very first contact he took time to thoroughly explain absolutely everything, patiently answered all our questions, and was a very good bridge between ourselves and the developers, particularly in the early stages to help achieve the best for us. He always responded to us quickly and nothing has been too much trouble. Thank you so much Aston, and you are a real asset to Spring!

Reply from Spring
We recently used Spring to enable our elderly mother to move from a Character cottage to a Modern independent living McCarthy Stone apartment. Spring enabled us to do this quickly and without fuss allowing us up to 28 days to move out. Our property advisor Paul Martin helped us through the move by being a true professional, friendly, honest with realistic timescales and clearly explaining the process, answering all our questions. House moving can be stressful but we have nothing but praise for Paul and staff at Spring. Thank you

Reply from Spring
lovely team to work with and great help through a stressful process

Reply from Spring

Reply from Spring
A great experience from start to finish which was really refreshing. A special thanks to Rhys.

Reply from Spring
great communication and team work to progress the sale!

Reply from Spring
From our initial contact with spring, every question was answered promptly, they worked with us to our requests and the process was so straightforward and completely stress free, they even advised / helped negotiate our onwards purchase. I can’t thank Paul, Aston and Harnish enough! It might not be your conventional way to sell or you might not get the highest price but the benefits of a quick, easy and worry free sale with great communication really stands out! I would highly recommend to anyone!

Reply from Spring
Finding Spring was a blessing as we were looking to relocate an elderly parent to an assisted living apartment - with minimum fuss but maximum assurances on completion of sale and purchase.
Always available from the start of the process, speedy and effective responses plus real team effort to pull it all together. Friendly and personable with professional and knowledgeable responses at all time. Would highly recommend and would have no doubt in using Spring again in the future.

Reply from Spring
We part exchanged our house to allow us to buy a new build, although the price Spring offer isn’t brilliant, it allows you a much easier and stress free way of selling your house, which we appreciated. Paul was great to deal with and really helped things along and was there whenever we had any questions, we can’t thank him enough. If you’re in a position where you’re able to take a lower offer for the house you’re selling, it’s definitely the best option. We likely wouldn’t be in our new house without them.

Reply from Spring
There did everything for us to make it as smooth as possible to move thank you

Reply from Spring
We were instructed as selling agents for Spring and throughout the aftersales process Amanda's communication was brilliant, very proactive and we achieved an exchange within 30 days! We hope to work together again in the future.

Reply from Spring
I cannot speak more highly of Spring. All of the team and really good to deal with and come back to you very quickly. They stuck to their word throughout and moved very quickly so we could secure our new build. It really did take all the stress out of moving house.

Reply from Spring
I have been dealing with Shah, who has been keeping me updated with the process and is always quick to respond with any questions and queries relating to our part exchange.

Reply from Spring
Very easy process. We have moved many times over the years, including living in 5 houses in our first 8 years of marriage 50+ years ago. Always stressful. This part exchange process gave us great comfort in reducing the worries of the open market. Great support from Spring Move too.

Reply from Spring
Understood what we wanted to do and helped us through the process

Reply from Spring
Shah has been really helpful with starting the process and efficiently contacting our customers to do a valuation and assessment on their respective home, he has made them feel at ease.

Reply from Spring
From the first contact from Spring via Paul Martin, our dedicated contact, Spring were quick, precise and offered a fair market price for our property to enable us to go on and complete our purchase smoothly with no delays.

Reply from Spring
Spring were very clear about ha was on offer. It all wet through without a hitch, and the best thing was having fourteen days grace after completion, which enabled us to take some of the smaller stuff over to the new place before moving day. This made moving day very easy.

Reply from Spring
The team at Spring are very communicative. They keep me in the loop and up to date with progress. I find Shah and team very helpful and understand why Spring have an Excellent on Trust pilot. They are always on hand and very supportive.

Reply from Spring
Spring were a pleasure to work with. Amanda in particularly was always quick to respond and made a huge difference in pushing the sale through. Her level of service, communication and desire to over come any challenges in the sale was exceptional. We highly recommend Spring and hope to work with the company in the future.

Reply from Spring
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.