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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were unhappy with their experience overall. Many people found the app did not work as advertised, failing to provide promised features like monitoring social media or real-time data. Customers frequently reported issues with the app's functionality, including it not collecting data, crashing, or requiring additional payments for basic features. The website was also criticized for being unclear and misleading about what was included in the initial purchase. A significant number of customers were dissatisfied with the refund process, often being offered only partial refunds or no refund at all, even when the service was unusable. Some people also mentioned billing discrepancies and rude customer service.

What people talk about most

Application

Customers express significant dissatisfaction with the app, citing it as non-user-friendly and often failing... See more

Refund

Consumers find refund experiences to be negative. Many reviewers report significant difficulties in obtaining... See more

User experience

Clients share ambiguous opinions on user experience. While some reviewers found the app easy to use and... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report paying multiple times for services... See more

Website

Users describe negative interactions with the website, often finding it slow and unclear. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Slow and slow to display, taught it would be reallisticat at all it was not liking how Splashin4 on Gmail. Com is making me track texts of my fiance without having any applications being installed on... See more

Rated 1 out of 5 stars

Terrible. It is not what is advertised, its nothing like the demo. You cant see whatsapp messages and you cant view the apps, it shows screenshots and not even accurate screenshots. I used it probably... See more

Rated 1 out of 5 stars

Their product was not as advertised on their website. I figured out 3 days after installing that it did not work at all, despite following all their directions. When trying to contact them via their e... See more


Company details

  1. Software company

Written by the company

Spyx is the best phone tracker in the world. Support all iOS & Android devices. With Spyx, you can achieve parental control and employee survilance without them knowing. Never hesitate to choose Spyx with easy install, complete hidden, best price, protected data, 24/7 support.


Contact info

2.2

Poor

TrustScore 2 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been using SpyX for a while now

I've been using SpyX for a while now, and it's been super reliable. No glitches or crashes or anything! It just works, which makes me feel good about using it to keep an eye on my kid's phone.

31 July 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

This software is seriously impressive

This software is seriously impressive! SpyX can monitor over 30 apps - even all the popular social media ones - which lets me see what my kid is up to online easily.

8 August 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

IT DOESN'T WORK...you won't get any…

IT DOESN'T WORK...you won't get any support or a refund...I really wanted to believe it would. Company is not trustworthy. Don't trust people promoting ethical hackers that leave a name, email or link.

26 August 2024
Unprompted review
Spyx logo

Reply from Spyx

If you really need support, please contact email service@spyx.com. But please respect the facts. Our products are constantly improving. Compared with our peers, we already have the most functions.

Rated 5 out of 5 stars

The SpyX customer service team is the…

The SpyX customer service team is the best! They are so helpful, professional, and responsive.

7 August 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

FRAUDULENT ADVERTISING

* UPDATE - they provided a 75% refund. (stating the reason for the refund request was not valid... the software not working as advertised.

This software does not work as advertised. Not even close. It shows no app information, no calls, no texts, no browser history. Only extremely delayed email data. That is not what was advertised.

I requested refund - no reply at all.

There is no way to cancel your 'subscription' either. At the very least - provide a way for people to cancel this fake service.

Order # 202481923402089389

23 August 2024
Unprompted review
Spyx logo

Reply from Spyx

Hello, I have contacted you via service@spyx.com, you can describe your problem and I will help you.

Rated 5 out of 5 stars

SpyX is so easy to use

SpyX is so easy to use! The interface is really clean and simple. Even though I'm not very tech-savvy, I was able to figure it out without a problem. I love that I can see their location in real-time - it gives me such peace of mind!

6 August 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

Don't waste your time

I used this a few years ago and it worked flawlessly. So I thought I'd give it a try again. Complete crap. I don't have access to half the things it claims I should. It says the account is logged onto 6 different devices which I know is not true. It's just a mess. Just s way to get people to put out money they don't really have.. when support does reach out to you they just tell you the same information over and over and over. I can't see one text message. One phone call made it received. No gps. No social media. Nothing. I'm so I'm upset I even kept trying and waiting and thinking it would just show up. Now my time is almost up and I have nothing to gain from this stressful situation.

19 August 2024
Unprompted review
Spyx logo

Reply from Spyx

If you really need support, please contact email service@spyx.com. But please respect the facts. Our products are constantly improving. Compared with our peers, we already have the most functions.

Rated 1 out of 5 stars

False claim of 4.8 rating on website

Lying on their website claiming to have a 4.8 Trustpilot review when they infact have 3.0 with majority of reviews being 1 star. Immediate red flag for me when a company uses deception to lure people to handing over money. Glad o checked here first.

UPDATE - Not sure what the company's response is all about. Facts? The facts are that you are displaying false information on your website regarding your TrustPilot rating...that there is the actual fact.

11 August 2024
Unprompted review
Spyx logo

Reply from Spyx

If you really need support, please contact email service@spyx.com. But please respect the facts. Our products are constantly improving. Compared with our peers, we already have the most functions.

Rated 1 out of 5 stars

Total scam

Total scam
It clearly said no accesses was needed to the target phone , big LIE. SCAMMERS.

6 August 2024
Unprompted review
Spyx logo

Reply from Spyx

We are saying that the possibility exists that there is no need to get the target device. If the product does not meet your expectations, we are willing to give you a refund, please contact service@spyx.com

Rated 5 out of 5 stars

SpyX's call recording feature lets me…

SpyX's call recording feature lets me know who my kids are talking to and what they're talking about. I have a good grasp of their communication with friends, family, and others, ensuring their safety and healthy development. It gives me a better understanding of their social life and helps me catch potential issues early on.

11 July 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

SpyX's web monitoring feature is…

SpyX's web monitoring feature is essential. It prevents my kids from accessing inappropriate websites. I can monitor what they're browsing in real-time and block any sites that go against my rules. This helps me control the information they're exposed to and ensures their safety and healthy development.

19 July 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

SpyX records all of my kid’s calls

SpyX records all of my kid’s calls, giving me a clear view of their social interactions. I can see who they’re talking to and what they’re talking about.

9 July 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

Scammers

After I purchase I get the information that you DO have to INSTALL an app to monitor all the features. Since they refuse refund I wanted to at least try the few features I can with connect via Google account but they didnt make that possible on my dashboard until there was only four days left of the month I payed for.
It uploaded just some photos and sms then nothing more. Nothing more after that even when i pushed update. This is crap and I have tried many.
Not working, no answer or refunds. Just nothing!

6 August 2024
Unprompted review
Spyx logo

Reply from Spyx

Please send your account to our email address service@spyx.com and we will follow up and resolve it.

Rated 1 out of 5 stars

SCAM....DO NOT PURCHASE.....I purchased…

SCAM....DO NOT PURCHASE.....I purchased this back on July 2nd and NEVER received an email to download the application, I tried to initiate a chat with customer service and repeatedly got a message that no one was available so I submitted two emails. I never received a response and never received a refund for my initial purchase. One month later I received a second charge. I emailed and requested to be refunded and sent a full explanation, then I got an email asking why I should be refunded. This is a scam to steal your money.

2 July 2024
Unprompted review
Spyx logo

Reply from Spyx

Please send your account to our email address service@spyx.com and we will follow up and resolve it.

Rated 2 out of 5 stars

Gave it a try and it’s very challenging…

Gave it a try and it’s very challenging trying to get any information from the phone with thier software. All my emails have been ignored and had to switch to instagram where I found the help of real.checkers useful and messengers, all deleted messages I can track with more and I didn’t have to touch his phone so it’s a good choice I made than stressing with this company poor customer service and unprofessional service

1 August 2024
Unprompted review
Spyx logo

Reply from Spyx

If you really need support, please contact email service@spyx.com. But please respect the facts. Our products are constantly improving. Compared with our peers, we already have the most functions.

Rated 1 out of 5 stars

SCAM!!

SCAM!!! Stay away, they ripped me off, and will do nothing about it. I reported a claim by my bank, try that, this a fraud company!

31 July 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? You can contact us by sending an email to service@spyx.com and describing the problem you are experiencing. We will be happy to help you resolve the issue

Rated 1 out of 5 stars

Spam

Spam. They take money but programs not working. Stilling from customers. PayPal not helping to take money back.

17 December 2023
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? You can contact us by sending an email to service@spyx.com and describing the problem you are experiencing. We will be happy to help you resolve the issue

Rated 1 out of 5 stars

Their system never update and nobody…

Their system never update and nobody reply your claim. They are selling dream ! Do not waste your money ! If you did, dispute it. It’s a trash and scam..I do respect if the job done well. Today 7/27 - and the app still at 5/25. On the website says real time ? It’s only real thing is this app is not worth it any penny. When I asked refund they offer me half of the price that I paid.

16 July 2024
Unprompted review
Spyx logo

Reply from Spyx

If you need support, please send an email to service@spyx.com. But please also respect the fact that our system is always improving and we already have the most features among our peers.

Rated 1 out of 5 stars

I just purchased this product it said…

I just purchased this product it said that you would not need target phone easy to install.and 100% undetectable. Lies after a hour snd a half of justvpaying for it you have to have target phone and they send a verification number to target phone .

13 July 2024
Unprompted review
Spyx logo

Reply from Spyx

We are saying that the possibility exists that there is no need to get the target device. If the product does not meet your expectations, we are willing to give you a refund, please contact service@spyx.com

Rated 1 out of 5 stars

What a waste of money

What a waste of money , their system is not updating at all , 5 hours now and messages not showing . Don’t buy this product , read first all the reviews

12 July 2024
Unprompted review
Spyx logo

Reply from Spyx

Please send your account to our email service@spyx.com, and we will follow up to solve it.

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